Knowledgebase - Known Issues
The following issues might be encountered in the latest release.
Loading times
On standard machines, loading complex templates (such as a 3-Piece Rackmount, Recessed Consolet, or Tiered Consolet) or older PDAs could take a little extra time to load after you install a Designer upgrade. Each release includes incremental improvements to these loading times.
Trimming ellipses and circles
Ellipses and circles will not intersect in the Trim mode with elliptical arcs or other ellipses. For example, if you draw an ellipse and then place a different shape on top of it, such as a rectangle or circle, there is no problem. But if you add an elliptical arc or another ellipse across the existing one, the objects cannot be trimmed or merged.
5-sided enclosure with wall mounts
When you attempt to quote a 5-sided enclosure with wall mounts, Designer opens the Design Errors dialog which states that the wall mounts require a hole in hanging parts required to add the powdercoat, and if you click the "Fix error" button the Edit Assembly dialog opens (erroneously). The warning can safely be ignored, since the wall mounts are welded on so they are not hung separately from the chassis. The defective warning and response will be fixed in the next release.
Creating a cutout in the Cutout Library
As of Version 4.5, after creating a cutout in the Cutout Library, when you click Accept and Close, the cutout appears to have been deleted, but it is still there. Exit and relaunch Designer to restore access to it. (This will be fixed in the next beta release.)
Installation on Mac OSX
As of Version 4.5, installation of Designer on Mac OSX requires Java 1.6 to be installed. A newer Java version will be bundled with a Designer Beta version soon to be released, which will not require you to install Java.
Mirror Y
When you click Mirror Y for an object (including text), the object does not stay in the exact same place, and you can get a Boundary Warning even if it is nowhere near a boundary. Until this is fixed, simply accept the placement, then move it back where you wanted.
Vector graphics
Designer does not support the display of vector files, but the production of enclosures with graphics at Protocase does require their use. For details, see Adding Images.
L-shape and rackmount enclosures
L-shape and rackmount enclosure designs created before January 2013, when loaded into the current Designer version, might have offset cutouts. If you encounter this problem, please email the design file to designer@protocase.com stating the problem, and we will manually convert the file for you at no charge.
Loading personal cutouts
Cutout Library Manager > Create Sub Assembly: When loading an item you have created, it is not yet displayed in the 3D View.
Placing a PEM
When placing a PEM or screw, if you click any tool, the items are placed and shown in the 3D View exactly as if you had clicked the Accept & Close button, but those items are not accepted, quoted or saved.
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