Knowledgebase - Known Issues
The following issues might be encountered in the latest General and Beta releases.
L-shape and rackmount enclosures
L-shape and rackmount enclosure designs created before January 2013, when loaded into the current Designer version, might have offset cutouts. If you encounter this problem, please email the design file to designer@protocase.com stating the problem, and we will manually convert the file for you at no charge.
Cannot connect to order
If you are having trouble submitting an order through Designer, it could be that your company is using a proxy server, which is not yet supported by Protocase Designer. In this case, ask your company to enable an exception that allows a direct connection to Protocase Designer.
Loading personal cutouts
Cutout Library Manager > Create Sub Assembly: When loading an item you have created, it is not yet displayed in the 3D View.
Graphical images for templates
Not every template has an image indicating its parts. These will be added in the next General Release.
Placing a PEM
When placing a PEM or screw, if you click any tool, the items are placed and shown in the 3D View exactly as if you had clicked the Accept & Close button, but those items are not accepted, quoted or saved.
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