Difference between revisions of "Knowledgebase - Known Issues"

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The following issues might be encountered in the latest release.  
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The following issues might be encountered in the latest release.
  
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===IGES Export===
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===Backups not being stored on Mac===
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We have been seeing an issue where a Protocase Designer file exported as an IGES file is unable to be imported into SolidWorks 2018.
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We're aware of an issue causing PDA files to fail being backed up on Mac. This issue was fixed in version 6.1.15 for both Windows & Linux. This will be fixed in a later version for Mac users.
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We have reached out to the SolidWorks team to have this corrected ASAP.
 
  
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===Connection Issues when quoting / ordering===
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===Welding Jig Visible===
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We have been seeing an issue where Protocase Designer users are sometimes unable to connect to our servers.  
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As of version 6.0.6 welding jigs became visible for all users. These welding jigs are intended to only display for Protocase users and are not to be edited. Please update to the latest version ASAP to resolve this. If you had already edited a welding jig in your design, you can use the Transfer feature to transfer the features of the welding jig to the intended parts that should be edited.
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We are working on a solution to be included in the next release, but if you encounter this,
 
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you can send your design to info@protocase.com and we will do our best to assist you.
 
  
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===Line on 3D Editor===
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===Failure To Instant Quote===
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In certain circumstances there may be an unwanted line created on your enclosure that cannot be deleted. This will be corrected in 4.6.13, but if you see this,
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If you are receiving an error upon instant quoting, please check to see if your company uses a network configured such that your computer accesses the internet through a proxy server, if a proxy is used you can configure Designer to use the proxy settings. See instructions on how to do this below:
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you can send your design to designersupport@protocase.com and we will remove it for you.
 
  
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===Exclusion Zone Warnings when placing user handles===
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[https://www.protocasedesigner.com/wiki/index.php?title=Quick_Start#Installing_Protocase_Designer Configure Proxy Settings In Designer]
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When a user adds a handle from the Cutout Library, there may be numerous design warnings presented.
 
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This will be corrected in 4.6.13.
 
  
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===L-Shape - incorrect hole placement===
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===Full Enclosure Subassemblies===
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On the L-Shape template, on the left side, the lower left screw may be out of place with the corresponding hole.
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There is currently a bug where it will prevent you from creating a subassembly from a full enclosure. If you encounter this and require the sub-assembly please contact your account manager or our sales department and we can assist.
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This will be corrected in version 4.6.13.
 
  
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===L-Shape W Base Mounts - extra screws===
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===WINDOWS - Failure To Launch Designer or Open Templates===
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For certain sizes of the L-Shape With Base Mounts template, there may be extra screws floating outside of the enclosure. These will not affect your enclosure.
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There is an issue for some windows users where the install of Protocase Designer may be corrupted, and is missing certain important files. If this is happening use the link below to download an earlier working version of Protocase Designer.  
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This will be corrected in the next release.
 
  
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===Matte Black Warning===
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[https://www.protocasedesigner.com/RELEASE/release-copy/protocaseDesigner.exe Download Protocase Designer]
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You may receive a warning message regarding Matte Black with Direct Printing. This is no longer applicable.
 
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This will be corrected in 4.6.13.
 
  
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===Windows 10===
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===Cutouts may shift when exported to DXF===
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We have had reports of issues with Windows 10 and Protocase Designer 4.6. We are investigating these currently and will have solutions as soon as possible.
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There was an issue in limited cases where cutouts shifted when exported to DXF. This has been corrected as of Aug 2nd, 2019, but a small number of orders may have been affected.
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If you experience this issue, please contact your account manager.  
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There was an issue in Windows 10 Tablet Mode that would cause the Protocase Designer Menu Bar to be hidden. This has been resolved in the latest Windows 10 automatic update.
 
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===Image Load Error for .JPG files===
 
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Some .JPG files do not import with the Java tools used for Protocase Designer. If you receive an error message ("Unable to load image...") when attempting to place a .JPG file on a face, we recommend that you convert the .JPG to a bitmap format, such as .PNG. If for any reason you cannot save the .JPG as a bitmap, one program that works very well for converting images is [http://www.imagemagick.org/script/binary-releases.php '''ImageMagick'''], which is free and runs with Unix, Mac OS X, iOS, and Windows.
 
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===Offset Grid===
 
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If you enter an '''Offset Width''' and/or '''Height''' to the '''Grid Size''' and then use '''Snap to Grid''', objects do not snap to the correct coordinates.
 
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===Warning for grained finishes===
 
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When part dimensions are too small for a grained finish, Designer issues a warning that you cannot use grained finish on galvanneal, even when the part is not galvanneal. Ignore the warning, but ensure the minimum dimension for a grained finish is 3” x 5”.
 
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===Computer enclosure templates===
 
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The computer enclosure templates allow you to specify dimensions that are below the minimum sizes required to accommodate the cutouts or PEM layouts.
 
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===Copying/pasting text boxes and grouped cutouts===
 
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Copying/pasting a text box does not retain the rotation of the box, and copying/pasting a group of cutouts mirrors the parts.
 
  
 
===Computer enclosure welding===
 
===Computer enclosure welding===
 
In the ATX and Mini-ITX templates, both the '''Has Seam Welds''' and '''Has Tack Welds''' options can be selected. If both are selected, Protocase will perform only the seam welds.  
 
In the ATX and Mini-ITX templates, both the '''Has Seam Welds''' and '''Has Tack Welds''' options can be selected. If both are selected, Protocase will perform only the seam welds.  
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===5-sided enclosure welding===
 
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Designs using the 5-sided enclosure template do not include plug welding in the quote.
 
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===Importing graphics templates===
 
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When using the '''Import graphics template''' command, Designer displays silkscreen-related prompts even when the face (or default) is set to Direct Digital printing.
 
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===Loading times===
 
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On standard machines, complex templates (such as a 3-Piece Rackmount, Recessed Consolet, or Tiered Consolet) could take a little extra time to load, as could complex PDAs when first loaded after installing a Designer upgrade. Each release includes incremental improvements to these loading times.
 
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===Trimming ellipses and circles===
 
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Ellipses and circles will not intersect in the Trim mode with elliptical arcs or other ellipses. For example, if you draw an ellipse and then place a different shape on top of it, such as a rectangle or circle, there is no problem. But if you add an elliptical arc or another ellipse across the existing one, the objects cannot be trimmed or merged.
 
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===5-sided enclosure with wall mounts===
 
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When you attempt to quote a 5-sided enclosure with wall mounts, Designer opens the Design Errors dialog which states that the wall mounts require a hole in hanging parts required to add the powdercoat, and if you click the "Fix error" button the Edit Assembly dialog opens (erroneously). The warning can safely be ignored, since the wall mounts are welded on so they are not hung separately from the chassis. The defective warning and response will be fixed in an upcoming release.
 
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===Mirror Y===
 
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When you click '''Mirror Y''' for an object (including text), the object does not stay in the exact same place, and you can get a Boundary Warning even if it is nowhere near a boundary. Until this is fixed, simply accept the placement, then move it back where you wanted.
 
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===Vector graphics===
 
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Designer does not support the ''display'' of vector files, but the production of enclosures with graphics at Protocase does require their ''use.'' For details, see [[Face_Editor#Adding_images|'''Adding Images''']].
 
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===L-shape and rackmount enclosures===
 
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L-shape and rackmount enclosure designs created before January 2013, when loaded into the current Designer version, might have offset cutouts. If you encounter this problem, please email the design file to designersupport@protocase.com stating the problem, and we will manually convert the file for you at no charge.
 
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===Loading personal cutouts===
 
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Cutout Library Manager > Create Sub Assembly: When loading an item you have created, it is not yet displayed in the 3D View.
 
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===Placing a PEM===
 
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When placing a PEM or screw, if you click any tool, the items are placed and shown in the 3D View exactly ''as if'' you had clicked the '''Accept & Close''' button, but those items are not accepted, quoted or saved.
 
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'''See Also:'''
 
'''See Also:'''
 +
* [[Knowledgebase_-_Archived_KnownIssues | Archived Known Issues]]
 
* [[Knowledgebase_-_Planned_Enhancements | Planned Enhancements]]
 
* [[Knowledgebase_-_Planned_Enhancements | Planned Enhancements]]
 
*[[Knowledgebase_-_Software_Fixes_Released | Software Fixes Released]]
 
*[[Knowledgebase_-_Software_Fixes_Released | Software Fixes Released]]

Latest revision as of 14:00, 27 September 2023

The following issues might be encountered in the latest release.

Backups not being stored on Mac

We're aware of an issue causing PDA files to fail being backed up on Mac. This issue was fixed in version 6.1.15 for both Windows & Linux. This will be fixed in a later version for Mac users.

Welding Jig Visible

As of version 6.0.6 welding jigs became visible for all users. These welding jigs are intended to only display for Protocase users and are not to be edited. Please update to the latest version ASAP to resolve this. If you had already edited a welding jig in your design, you can use the Transfer feature to transfer the features of the welding jig to the intended parts that should be edited.

Failure To Instant Quote

If you are receiving an error upon instant quoting, please check to see if your company uses a network configured such that your computer accesses the internet through a proxy server, if a proxy is used you can configure Designer to use the proxy settings. See instructions on how to do this below:

Configure Proxy Settings In Designer

Full Enclosure Subassemblies

There is currently a bug where it will prevent you from creating a subassembly from a full enclosure. If you encounter this and require the sub-assembly please contact your account manager or our sales department and we can assist.

WINDOWS - Failure To Launch Designer or Open Templates

There is an issue for some windows users where the install of Protocase Designer may be corrupted, and is missing certain important files. If this is happening use the link below to download an earlier working version of Protocase Designer.

Download Protocase Designer

Cutouts may shift when exported to DXF

There was an issue in limited cases where cutouts shifted when exported to DXF. This has been corrected as of Aug 2nd, 2019, but a small number of orders may have been affected. If you experience this issue, please contact your account manager.

Computer enclosure welding

In the ATX and Mini-ITX templates, both the Has Seam Welds and Has Tack Welds options can be selected. If both are selected, Protocase will perform only the seam welds.

See Also:

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