Difference between revisions of "Knowledgebase - Known Issues"

Revision as of 14:20, 25 November 2015

The following issues might be encountered in the latest General and Beta releases.

Cannot connect to order

If you are having trouble submitting an order through Designer, it could be that your company is using a proxy server, which is not yet supported by Protocase Designer. In this case, ask your company to enable an exception that allows a direct connection to Protocase Designer.

Loading personal cutouts

Cutout Library Manager > Create Sub Assembly: When loading an item you have created, it is not yet displayed in the 3D View.

Graphical images for templates

Not every template has an image indicating its parts. These will be added in the next General Release.

Placing a PEM

When placing a PEM or screw, if you click any tool, the items are placed and shown in the 3D View exactly as if you had clicked the Accept & Close button, but those items are not accepted, quoted or saved.

Installing Designer on a Mac OSX Mountain Lion

If you receive an error message that ProtocaseDesigner is damaged and can't be opened and that you should move it to the Trash, it is because Protocase Designer has not been registered with Apple. To resolve this problem, do the following and then install:

1. In System Preferences > Security & Privacy, set Allow applications downloaded from: to "Anywhere".
2. Click the lock icon in the bottom left corner that reads "Click the lock to make changes."
3. Start Protocase Designer.
4. Once Designer is running, reset the Apple system security in step 1 to "Mac App Store and identified developers".

Note that you need to do this before any Designer installion (new installation or upgrade).

For background information on this topic, see [the original discussion on the forum].

See Also:

• Planned Enhancements
• Software Fixes Released