Difference between revisions of "Knowledgebase - Known Issues"
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The following issues might be encountered in the latest release. | The following issues might be encountered in the latest release. | ||
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| + | ===Windows protected your PC=== | ||
| + | Windows users may encounter a warning from Microsoft Defender Smartscreen indicating that Protocase Designer is "unrecognized" and may be a risk to your PC. We can confirm that it is safe to press "More Options -> Run Anyway" in this situation. This is an unfortunate feature of Microsoft, that happens when we release new versions on windows for PD. Microsoft requires all applications to go through a verification process, which requires either the software be downloaded X amount of times over the internet for their systems to deem it as safe, or we submit our build files to Microsoft each time. | ||
===Backups not being stored on Mac=== | ===Backups not being stored on Mac=== | ||
Revision as of 14:26, 8 July 2024
The following issues might be encountered in the latest release.
Windows protected your PC
Windows users may encounter a warning from Microsoft Defender Smartscreen indicating that Protocase Designer is "unrecognized" and may be a risk to your PC. We can confirm that it is safe to press "More Options -> Run Anyway" in this situation. This is an unfortunate feature of Microsoft, that happens when we release new versions on windows for PD. Microsoft requires all applications to go through a verification process, which requires either the software be downloaded X amount of times over the internet for their systems to deem it as safe, or we submit our build files to Microsoft each time.
Backups not being stored on Mac
We're aware of an issue causing PDA files to fail being backed up on Mac. This issue was fixed in version 6.1.15 for both Windows & Linux. This will be fixed in a later version for Mac users.
Welding Jig Visible
As of version 6.0.6 welding jigs became visible for all users. These welding jigs are intended to only display for Protocase users and are not to be edited. Please update to the latest version ASAP to resolve this. If you had already edited a welding jig in your design, you can use the Transfer feature to transfer the features of the welding jig to the intended parts that should be edited.
Failure To Instant Quote
If you are receiving an error upon instant quoting, please check to see if your company uses a network configured such that your computer accesses the internet through a proxy server, if a proxy is used you can configure Designer to use the proxy settings. See instructions on how to do this below:
Configure Proxy Settings In Designer
Full Enclosure Subassemblies
There is currently a bug where it will prevent you from creating a subassembly from a full enclosure. If you encounter this and require the sub-assembly please contact your account manager or our sales department and we can assist.
WINDOWS - Failure To Launch Designer or Open Templates
There is an issue for some windows users where the install of Protocase Designer may be corrupted, and is missing certain important files. If this is happening use the link below to download an earlier working version of Protocase Designer.
Cutouts may shift when exported to DXF
There was an issue in limited cases where cutouts shifted when exported to DXF. This has been corrected as of Aug 2nd, 2019, but a small number of orders may have been affected. If you experience this issue, please contact your account manager.
Computer enclosure welding
In the ATX and Mini-ITX templates, both the Has Seam Welds and Has Tack Welds options can be selected. If both are selected, Protocase will perform only the seam welds.
See Also:
