Difference between revisions of "Knowledgebase - Known Issues"
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| − | The following issues might be encountered in the latest release. | + | The following issues might be encountered in the latest release. |
| − | === | + | ===Windows protected your PC=== |
| − | + | Windows users may encounter a warning from Microsoft Defender Smartscreen indicating that Protocase Designer is "unrecognized" and may be a risk to your PC. We can confirm that it is safe to press "More Options -> Run Anyway" in this situation. This is an unfortunate feature of Microsoft, that happens when we release new versions on windows for PD. Microsoft requires all applications to go through a verification process, which requires either the software be downloaded X amount of times over the internet for their systems to deem it as safe, which restarts each time we release a new version of Protocase Designer. | |
| − | |||
| − | |||
| − | + | We submit our build files to Microsoft each time we do a new release, however this can take up to a few days to complete, in which case you may download the software in that time and receive this warning. | |
| − | |||
| − | === | + | ===MacOS 15 Sequoia - PD can't be opened=== |
| − | + | This issue has been fixed as of v7.0.11 released on October 21, 2024. Please upgrade to this version if you're experiencing this issue after upgrading you MacOS system. | |
| − | This | + | === MacOS 3D Lighting & Shadows === |
| − | + | We've gotten reports from customers of an issue on MacOS running M2/M3 Sonoma versions that's causing the lightning in the 3D editor to cast a very dark shadow over the entire enclosure, appearing black. This is an unfortunate change on the operating system side, not Protocase Designer. These recent MacOS versions changed the way it interacts with the JavaFX rendering engine we use to visualize things in Designer. As this issue was not caused by a change in Protocase Designer, the only work around at this time is to downgrade your MacOS version. | |
| − | + | We're aware of the issue and have a plan to fix it, so this issue will be solved in a future Protocase Designer release. | |
| − | === | + | ===New Library Item Origin=== |
| − | There | + | There is currently a bug when creating a new library item via the Library Manager and assigning a new origin location, that it will always default to the lower-left corner regardless of what is chosen. This will be fixed in a future release of Protocase Designer. |
| − | |||
| − | === | + | ===Welding Jig Visible=== |
| − | + | As of version 6.0.6 welding jigs became visible for all users. These welding jigs are intended to only display for Protocase users and are not to be edited. Please update to the latest version ASAP to resolve this. If you had already edited a welding jig in your design, you can use the Transfer feature to transfer the features of the welding jig to the intended parts that should be edited. | |
| − | === | + | ===Failure To Instant Quote=== |
| − | + | If you are receiving an error upon instant quoting, please check to see if your company uses a network configured such that your computer accesses the internet through a proxy server, if a proxy is used you can configure Designer to use the proxy settings. See instructions on how to do this below: | |
| − | + | [https://www.protocasedesigner.com/wiki/index.php?title=Quick_Start#Installing_Protocase_Designer Configure Proxy Settings In Designer] | |
| − | |||
| − | === | + | ===WINDOWS - Failure To Launch Designer or Open Templates=== |
| − | + | There is an issue for some windows users where the install of Protocase Designer may be corrupted, and is missing certain important files. If this is happening use the link below to download an earlier working version of Protocase Designer. | |
| − | + | [https://www.protocasedesigner.com/RELEASE/release-copy/protocaseDesigner.exe Download Protocase Designer] | |
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| − | |||
| − | === | + | ===Cutouts may shift when exported to DXF=== |
| − | There was an issue in | + | There was an issue in limited cases where cutouts shifted when exported to DXF. This has been corrected as of Aug 2nd, 2019, but a small number of orders may have been affected. |
| − | + | If you experience this issue, please contact your account manager. | |
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===Computer enclosure welding=== | ===Computer enclosure welding=== | ||
Latest revision as of 14:06, 21 October 2024
The following issues might be encountered in the latest release.
Windows protected your PC
Windows users may encounter a warning from Microsoft Defender Smartscreen indicating that Protocase Designer is "unrecognized" and may be a risk to your PC. We can confirm that it is safe to press "More Options -> Run Anyway" in this situation. This is an unfortunate feature of Microsoft, that happens when we release new versions on windows for PD. Microsoft requires all applications to go through a verification process, which requires either the software be downloaded X amount of times over the internet for their systems to deem it as safe, which restarts each time we release a new version of Protocase Designer.
We submit our build files to Microsoft each time we do a new release, however this can take up to a few days to complete, in which case you may download the software in that time and receive this warning.
MacOS 15 Sequoia - PD can't be opened
This issue has been fixed as of v7.0.11 released on October 21, 2024. Please upgrade to this version if you're experiencing this issue after upgrading you MacOS system.
MacOS 3D Lighting & Shadows
We've gotten reports from customers of an issue on MacOS running M2/M3 Sonoma versions that's causing the lightning in the 3D editor to cast a very dark shadow over the entire enclosure, appearing black. This is an unfortunate change on the operating system side, not Protocase Designer. These recent MacOS versions changed the way it interacts with the JavaFX rendering engine we use to visualize things in Designer. As this issue was not caused by a change in Protocase Designer, the only work around at this time is to downgrade your MacOS version.
We're aware of the issue and have a plan to fix it, so this issue will be solved in a future Protocase Designer release.
New Library Item Origin
There is currently a bug when creating a new library item via the Library Manager and assigning a new origin location, that it will always default to the lower-left corner regardless of what is chosen. This will be fixed in a future release of Protocase Designer.
Welding Jig Visible
As of version 6.0.6 welding jigs became visible for all users. These welding jigs are intended to only display for Protocase users and are not to be edited. Please update to the latest version ASAP to resolve this. If you had already edited a welding jig in your design, you can use the Transfer feature to transfer the features of the welding jig to the intended parts that should be edited.
Failure To Instant Quote
If you are receiving an error upon instant quoting, please check to see if your company uses a network configured such that your computer accesses the internet through a proxy server, if a proxy is used you can configure Designer to use the proxy settings. See instructions on how to do this below:
Configure Proxy Settings In Designer
WINDOWS - Failure To Launch Designer or Open Templates
There is an issue for some windows users where the install of Protocase Designer may be corrupted, and is missing certain important files. If this is happening use the link below to download an earlier working version of Protocase Designer.
Cutouts may shift when exported to DXF
There was an issue in limited cases where cutouts shifted when exported to DXF. This has been corrected as of Aug 2nd, 2019, but a small number of orders may have been affected. If you experience this issue, please contact your account manager.
Computer enclosure welding
In the ATX and Mini-ITX templates, both the Has Seam Welds and Has Tack Welds options can be selected. If both are selected, Protocase will perform only the seam welds.
See Also:
