Difference between revisions of "Knowledgebase - Known Issues"

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__NOTOC__
 
__NOTOC__
−
The following issues might be encountered in the latest release.  
+
The following issues might be encountered in the latest release.
 +
===Anti Virus Software Flagged Designer As Suspicious===
 +
We can assure you that Protocase Designer is properly signed, verified, and does not contain any malicious code. However, some antivirus programs, such as McAfee, may flag lesser-known applications or recently updated software as suspicious due to heuristic analysis or false positives.
  
−
===Cutouts may shift when exported to DXF===
+
If you encounter this issue, we recommend the following steps:
−
There was an issue in limited cases where cutouts shifted when exported to DXF. This has been corrected as of Aug 2nd, 2019, but a small number of orders may have been affected.
+
* Ensure your antivirus applications are up to date, as false positives are sometimes resolved in newer updates.
−
If you experience this issue, please contact your account manager.  
+
* If possible, try scanning the file with another reputable antivirus or using VirusTotal (https://www.virustotal.com/) to check for any concerns.
 +
* You may need to whitelist Protocase Designer within your antivirus software.
  
−
===5-sided enclosure welding===
+
If you continue experiencing issues, you may also report this false positive to your antivirus provider so they can review and correct it.
−
Designs using the 5-sided enclosure template do not include plug welding in the quote.
 
  
−
===Hanging splash screen on linux - Designer 4.7 not compatible with OpenJDK included in Ubuntu 18.04===
+
===Windows Protected Your PC===
−
Designer will not launch with the current version of OpenJDK. This may cause the splash screen to hang when attempting to load Designer.
+
This issue was due to a code signing certificate error and has been fixed as of v7.0.16 released on November 18, 2024. If you still encounter this issue after this version, please contact us.
−
We suggest using the Oracle JDK with Designer.
 
  
−
===Default Ubuntu 18.04 Driver issue===
+
===MacOS 15 Sequoia - PD can't be opened===
−
There is an issue in JOGL that prevents the loading of Designer 4.7 on Ubuntu 18.04 with the default Nouveau graphics drivers. You may need to use the drivers supplied by your graphics card manufacturer to use Designer.
+
This issue has been fixed as of v7.0.11 released on October 21, 2024. Please upgrade to this version if you're experiencing this issue after upgrading you MacOS system.
  
−
===Issue when changing your home directory===
+
=== MacOS 3D Lighting & Shadows ===
−
In the latest version of Designer, there is an issue when changing your home directory to a root directory. (d:\, for example). This may cause Designer to freeze. Creating a directory off of the root and setting that to your home directory is the current workaround for that. This will be resolved in the next release of Designer.
+
We've gotten reports from customers of an issue on MacOS running M2/M3 Sonoma versions that's causing the lightning in the 3D editor to cast a very dark shadow over the entire enclosure, appearing black. This is an unfortunate change on the operating system side, not Protocase Designer. These recent MacOS versions changed the way it interacts with the JavaFX rendering engine we use to visualize things in Designer. As this issue was not caused by a change in Protocase Designer, the only work around at this time is to downgrade your MacOS version.  
  
−
===Running Designer on Linux with MESA===
+
We're aware of the issue and have a plan to fix it, so this issue will be solved in a future Protocase Designer release.
−
While running Designer on a Linux virtual machine with the latest version of MESA, we encountered a glXCreatePbuffer error.
 
−
This is due to an issue in the graphics library used in Designer. Until this is resolved, we do not recommend running Designer with this combination of software.
 
  
−
===Cover on 5-sided enclosure may appear shifted on reload===
+
===New Library Item Origin===
−
In version 4.6.16, if seam weld is selected on a 5-sided enclosure with a one piece base, the cover may appear shifted from its origin when reloaded. This may cause confusion when trying to align objects on the cover.
+
There is currently a bug when creating a new library item via the Library Manager and assigning a new origin location, that it will always default to the lower-left corner regardless of what is chosen. This will be fixed in a future release of Protocase Designer.
−
This will be corrected in version 4.7.
 
  
−
===L-shape and rackmount enclosures===
+
===Welding Jig Visible===
−
L-shape and rackmount enclosure designs created before January 2013, when loaded into the current Designer version, might have offset cutouts. If you encounter this problem, please email the design file to designersupport@protocase.com stating the problem, and we will manually convert the file for you at no charge.  
+
As of version 6.0.6 welding jigs became visible for all users. These welding jigs are intended to only display for Protocase users and are not to be edited. Please update to the latest version ASAP to resolve this. If you had already edited a welding jig in your design, you can use the Transfer feature to transfer the features of the welding jig to the intended parts that should be edited.
  
−
===Importing large SVG files===
+
===Failure To Instant Quote===
−
If importing a large SVG file, Designer may appear to freeze. Please be patient and give Designer time to process the file. We are working to add a status screen to provide better feedback when importing large files.
+
If you are receiving an error upon instant quoting, please check to see if your company uses a network configured such that your computer accesses the internet through a proxy server, if a proxy is used you can configure Designer to use the proxy settings. See instructions on how to do this below:
  
−
===Unable to export to STEP or IGES on Ubuntu===
+
[https://www.protocasedesigner.com/wiki/index.php?title=Quick_Start#Installing_Protocase_Designer Configure Proxy Settings In Designer]
−
Some customers have experienced issues with exporting to STEP and IGES formats when using Ubuntu. We are working on a solution.
 
  
−
===Imported STEP / IGES files missing features in Designer===
+
===WINDOWS - Failure To Launch Designer or Open Templates===
−
The STEP and IGES export features are currently only suitable for archival purposes. They cannot currently be imported back into Designer and used as fully featured models.
+
There is an issue for some windows users where the install of Protocase Designer may be corrupted, and is missing certain important files. If this is happening use the link below to download an earlier working version of Protocase Designer.  
−
That ability is in development, and planned for the next release of Designer. Until then, if you have a STEP / IGES model that you would like to convert to a PDA, please contact your Account Manager or email info@protocase.com
 
  
−
===Maximum Pocket Depth===
+
[https://www.protocasedesigner.com/RELEASE/release-copy/protocaseDesigner.exe Download Protocase Designer]
−
In the new version of Designer, we have introduced the ability to add pockets. As a general rule, the maximum depth of a pocket for a given metal thickness is the (metal thickness - 0.06" (0.1524cm)).
 
  
−
===Min Pocket Radius===
+
===Cutouts may shift when exported to DXF===
−
There are limitations as to the pocket corner radius we can cut with certain tools. The following table outlines the min corner radius for a given depth of pocket.
+
There was an issue in limited cases where cutouts shifted when exported to DXF. This has been corrected as of Aug 2nd, 2019, but a small number of orders may have been affected.
−
{| class="wikitable"
+
If you experience this issue, please contact your account manager.  
−
|+Pockets in Steel Enclosures (CNC Milling)
 
−
|-
 
−
|Depth Of Pocket||Min Corner Radius
 
−
|-
 
−
|Up to 0.47"||0.016"
 
−
|-
 
−
|Up to 0.95"||0.063"
 
−
|-
 
−
|Up to 1.875"||0.125"
 
−
|-
 
−
|Up to 5.5"||0.5"
 
−
|}
 
−
 
 
−
{| class="wikitable"
 
−
|+Pockets in Non-Steel Enclosures(Router)
 
−
|-
 
−
|Depth Of Pocket||Min Corner Radius
 
−
|-
 
−
|Up to 0.13"||0.022"
 
−
|-
 
−
|Up to 0.188"||0.032"
 
−
|-
 
−
|Up to 0.26"||0.063"
 
−
|-
 
−
|Up to 0.5"||0.094"
 
−
|-
 
−
|Up to 0.626"||0.125"
 
−
|-
 
−
|Up to 1.0"||0.188"
 
−
|}
 
−
 
 
−
===IGES Export===
 
−
We have been seeing an issue where a Protocase Designer file exported as an IGES file is unable to be imported into SolidWorks 2018.<br />
 
−
This has now been resolved in the latest Solidworks update (Service Pack 1). Note, the '''Enable 3D Interconnect''' setting must be enabled. This can be found under ''Tools->Options->Import->General''
 
−
 
 
−
===Windows 10===
 
−
There was an issue in Windows 10 Tablet Mode that would cause the Protocase Designer Menu Bar to be hidden. <br />This has been resolved in the latest Windows 10 automatic update.
 
−
 
 
−
===Image Load Error for .JPG files===
 
−
Some .JPG files do not import with the Java tools used for Protocase Designer.<br /> If you receive an error message ("Unable to load image...") when attempting to place a .JPG file on a face, we recommend that you convert the .JPG to a bitmap format, such as .PNG. <br />If for any reason you cannot save the .JPG as a bitmap, one program that works very well for converting images is [http://www.imagemagick.org '''ImageMagick'''], which is free and runs with Unix, Mac OS X, iOS, and Windows.
 
−
 
 
−
===Warning for grained finishes===
 
−
When part dimensions are too small for a grained finish, Designer issues a warning that you cannot use grained finish on galvanneal, even when the part is not galvanneal.<br /> Ignore the warning, but ensure the minimum dimension for a grained finish is 3” x 5”.
 
−
 
 
−
===Computer enclosure templates===
 
−
The computer enclosure templates allow you to specify dimensions that are below the minimum sizes required to accommodate the cutouts or PEM layouts.
 
−
 
 
−
===Copying/pasting text boxes and grouped cutouts===
 
−
Copying/pasting a text box does not retain the rotation of the box, and copying/pasting a group of cutouts mirrors the parts.
 
  
 
===Computer enclosure welding===
 
===Computer enclosure welding===
 
In the ATX and Mini-ITX templates, both the '''Has Seam Welds''' and '''Has Tack Welds''' options can be selected. If both are selected, Protocase will perform only the seam welds.  
 
In the ATX and Mini-ITX templates, both the '''Has Seam Welds''' and '''Has Tack Welds''' options can be selected. If both are selected, Protocase will perform only the seam welds.  
−
 
−
===Importing graphics templates===
 
−
When using the '''Import graphics template''' command, Designer displays silkscreen-related prompts even when the face (or default) is set to Direct Digital printing.
 
−
 
−
===Loading times===
 
−
On standard machines, complex templates (such as a 3-Piece Rackmount, Recessed Consolet, or Tiered Consolet) could take a little extra time to load,<br /> as could complex PDAs when first loaded after installing a Designer upgrade. Each release includes incremental improvements to these loading times.
 
−
 
−
===Mirror Y===
 
−
When you click '''Mirror Y''' for an object (including text), the object does not stay in the exact same place, and you can get a Boundary Warning even if it is nowhere near a boundary. Until this is fixed, simply accept the placement, then move it back where you wanted.
 
−
 
−
===Placing a PEM===
 
−
When placing a PEM, if you click any tool, the items are placed and shown in the 3D View exactly ''as if'' you had clicked the '''Accept & Close''' button, but those items are not accepted, quoted or saved.
 
−
 
−
 
  
 
'''See Also:'''
 
'''See Also:'''

Latest revision as of 12:48, 2 April 2025

The following issues might be encountered in the latest release.

Anti Virus Software Flagged Designer As Suspicious

We can assure you that Protocase Designer is properly signed, verified, and does not contain any malicious code. However, some antivirus programs, such as McAfee, may flag lesser-known applications or recently updated software as suspicious due to heuristic analysis or false positives.

If you encounter this issue, we recommend the following steps:

  • Ensure your antivirus applications are up to date, as false positives are sometimes resolved in newer updates.
  • If possible, try scanning the file with another reputable antivirus or using VirusTotal (https://www.virustotal.com/) to check for any concerns.
  • You may need to whitelist Protocase Designer within your antivirus software.

If you continue experiencing issues, you may also report this false positive to your antivirus provider so they can review and correct it.

Windows Protected Your PC

This issue was due to a code signing certificate error and has been fixed as of v7.0.16 released on November 18, 2024. If you still encounter this issue after this version, please contact us.

MacOS 15 Sequoia - PD can't be opened

This issue has been fixed as of v7.0.11 released on October 21, 2024. Please upgrade to this version if you're experiencing this issue after upgrading you MacOS system.

MacOS 3D Lighting & Shadows

We've gotten reports from customers of an issue on MacOS running M2/M3 Sonoma versions that's causing the lightning in the 3D editor to cast a very dark shadow over the entire enclosure, appearing black. This is an unfortunate change on the operating system side, not Protocase Designer. These recent MacOS versions changed the way it interacts with the JavaFX rendering engine we use to visualize things in Designer. As this issue was not caused by a change in Protocase Designer, the only work around at this time is to downgrade your MacOS version.

We're aware of the issue and have a plan to fix it, so this issue will be solved in a future Protocase Designer release.

New Library Item Origin

There is currently a bug when creating a new library item via the Library Manager and assigning a new origin location, that it will always default to the lower-left corner regardless of what is chosen. This will be fixed in a future release of Protocase Designer.

Welding Jig Visible

As of version 6.0.6 welding jigs became visible for all users. These welding jigs are intended to only display for Protocase users and are not to be edited. Please update to the latest version ASAP to resolve this. If you had already edited a welding jig in your design, you can use the Transfer feature to transfer the features of the welding jig to the intended parts that should be edited.

Failure To Instant Quote

If you are receiving an error upon instant quoting, please check to see if your company uses a network configured such that your computer accesses the internet through a proxy server, if a proxy is used you can configure Designer to use the proxy settings. See instructions on how to do this below:

Configure Proxy Settings In Designer

WINDOWS - Failure To Launch Designer or Open Templates

There is an issue for some windows users where the install of Protocase Designer may be corrupted, and is missing certain important files. If this is happening use the link below to download an earlier working version of Protocase Designer.

Download Protocase Designer

Cutouts may shift when exported to DXF

There was an issue in limited cases where cutouts shifted when exported to DXF. This has been corrected as of Aug 2nd, 2019, but a small number of orders may have been affected. If you experience this issue, please contact your account manager.

Computer enclosure welding

In the ATX and Mini-ITX templates, both the Has Seam Welds and Has Tack Welds options can be selected. If both are selected, Protocase will perform only the seam welds.

See Also:

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