Difference between revisions of "Knowledgebase - Known Issues"

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__NOTOC__
 
__NOTOC__
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The following issues might be encountered in the latest release.  
+
The following issues might be encountered in the latest release.
  
−
===Unable to export to STEP or IGES on Ubuntu===
+
===Windows protected your PC===
−
Some customers have experienced issues with exporting to STEP and IGES formats when using Ubuntu. We are working on a solution.
+
Windows users may encounter a warning from Microsoft Defender Smartscreen indicating that Protocase Designer is "unrecognized" and may be a risk to your PC. We can confirm that it is safe to press "More Options -> Run Anyway" in this situation. This is an unfortunate feature of Microsoft, that happens when we release new versions on windows for PD. Microsoft requires all applications to go through a verification process, which requires either the software be downloaded X amount of times over the internet for their systems to deem it as safe, which restarts each time we release a new version of Protocase Designer.  
  
−
===Imported STEP / IGES files missing features in Designer===
+
We submit our build files to Microsoft each time we do a new release, however this can take up to a few days to complete, in which case you may download the software in that time and receive this warning.
−
The STEP and IGES export features are currently only suitable for archival purposes. They cannot currently be imported back into Designer and used as fully featured models.
 
−
That ability is in development, and planned for the next release of Designer. Until then, if you have a STEP / IGES model that you would like to convert to a PDA, please contact your Account Manager or email info@protocase.com
 
  
−
===Hanging splash screen on linux - Designer 4.7 not compatible with OpenJDK included in Ubuntu 18.04===
+
===MacOS 15 Sequoia - PD can't be opened===
−
Designer will not launch with the current version of OpenJDK. This may cause the splash screen to hang when attempting to load Designer.
+
This issue has been fixed as of v7.0.11 released on October 21, 2024. Please upgrade to this version if you're experiencing this issue after upgrading you MacOS system.
−
We suggest using the Oracle JDK with Designer.
 
  
−
===Default Ubuntu 18.04 Driver issue===
+
=== MacOS 3D Lighting & Shadows ===
−
There is an issue in JOGL that prevents the loading of Designer 4.7 on Ubuntu 18.04 with the default Nouveau graphics drivers. You may need to use the drivers supplied by your graphics card manufacturer to use Designer.
+
We've gotten reports from customers of an issue on MacOS running M2/M3 Sonoma versions that's causing the lightning in the 3D editor to cast a very dark shadow over the entire enclosure, appearing black. This is an unfortunate change on the operating system side, not Protocase Designer. These recent MacOS versions changed the way it interacts with the JavaFX rendering engine we use to visualize things in Designer. As this issue was not caused by a change in Protocase Designer, the only work around at this time is to downgrade your MacOS version.  
  
−
===Maximum Pocket Depth===
+
We're aware of the issue and have a plan to fix it, so this issue will be solved in a future Protocase Designer release.
−
In the new version of Designer, we have introduced the ability to add pockets. As a general rule, the maximum depth of a pocket for a given metal thickness is the (metal thickness - 0.06" (0.1524cm)).
 
  
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===Min Pocket Radius===
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===New Library Item Origin===
−
There are limitations as to the pocket corner radius we can cut with certain tools. The following table outlines the min corner radius for a given depth of pocket.
+
There is currently a bug when creating a new library item via the Library Manager and assigning a new origin location, that it will always default to the lower-left corner regardless of what is chosen. This will be fixed in a future release of Protocase Designer.
−
{| class="wikitable"
 
−
|+Pockets in Steel Enclosures (CNC Milling)
 
−
|-
 
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|Depth Of Pocket||Min Corner Radius
 
−
|-
 
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|Up to 0.47"||0.016"
 
−
|-
 
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|Up to 0.95"||0.063"
 
−
|-
 
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|Up to 1.875"||0.125"
 
−
|-
 
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|Up to 5.5"||0.5"
 
−
|}
 
  
−
{| class="wikitable"
+
===Welding Jig Visible===
−
|+Pockets in Non-Steel Enclosures(Router)
+
As of version 6.0.6 welding jigs became visible for all users. These welding jigs are intended to only display for Protocase users and are not to be edited. Please update to the latest version ASAP to resolve this. If you had already edited a welding jig in your design, you can use the Transfer feature to transfer the features of the welding jig to the intended parts that should be edited.
−
|-
 
−
|Depth Of Pocket||Min Corner Radius
 
−
|-
 
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|Up to 0.13"||0.022"
 
−
|-
 
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|Up to 0.188"||0.032"
 
−
|-
 
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|Up to 0.26"||0.063"
 
−
|-
 
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|Up to 0.5"||0.094"
 
−
|-
 
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|Up to 0.626"||0.125"
 
−
|-
 
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|Up to 1.0"||0.188"
 
−
|}
 
  
−
===Importing large SVG files===
+
===Failure To Instant Quote===
−
If importing a large SVG file, Designer may appear to freeze. Please be patient and give Designer time to process the file. We are working to add a status screen to provide better feedback when importing large files.
+
If you are receiving an error upon instant quoting, please check to see if your company uses a network configured such that your computer accesses the internet through a proxy server, if a proxy is used you can configure Designer to use the proxy settings. See instructions on how to do this below:
  
−
===Issue when changing your home directory===
+
[https://www.protocasedesigner.com/wiki/index.php?title=Quick_Start#Installing_Protocase_Designer Configure Proxy Settings In Designer]
−
In the latest version of Designer, there is an issue when changing your home directory to a root directory. (d:\, for example). This may cause Designer to freeze. Creating a directory off of the root and setting that to your home directory is the current workaround for that. This will be resolved in the next release of Designer.
 
  
−
===Invalid Design Check on 5-sided Enclosures===
+
===WINDOWS - Failure To Launch Designer or Open Templates===
−
In the latest version of Designer, there may be a design check thrown indicating a graphic can't be placed on the front or rear face of 5-sided enclosures. This is due to Designer incorrectly detecting the presence of wall mounts. This will be corrected in the next version of Designer. Until that version is released, please work with your Account Manager or email us at info@protocase.com to order or quote these enclosures.
+
There is an issue for some windows users where the install of Protocase Designer may be corrupted, and is missing certain important files. If this is happening use the link below to download an earlier working version of Protocase Designer.  
  
−
===Running Designer on Linux with MESA===
+
[https://www.protocasedesigner.com/RELEASE/release-copy/protocaseDesigner.exe Download Protocase Designer]
−
While running Designer on a Linux virtual machine with the latest version of MESA, we encountered a glXCreatePbuffer error.
 
−
This is due to an issue in the graphics library used in Designer. Until this is resolved, we do not recommend running Designer with this combination of software.
 
  
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===Cover on 5-sided enclosure may appear shifted on reload===
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===Cutouts may shift when exported to DXF===
−
In version 4.6.16, if seam weld is selected on a 5-sided enclosure with a one piece base, the cover may appear shifted from its origin when reloaded. This may cause confusion when trying to align objects on the cover.
+
There was an issue in limited cases where cutouts shifted when exported to DXF. This has been corrected as of Aug 2nd, 2019, but a small number of orders may have been affected.
−
This will be corrected in version 4.7.
+
If you experience this issue, please contact your account manager.  
−
 
 
−
===Consolet templates may cause Design Check issues===
 
−
In version 4.6.16, when designing a consolet enclosure, the bottom screws may cause design check errors, even with default options. This will be resolved in the next version of Designer, but for now setting the base thickness greater then 0.060" (1.52mm) should avoid this issue.  If you have trouble with this, please contact your account manager or email us at info@protocase.com.
 
−
 
 
−
===Unable to change Silkscreen Colors Issue===
 
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In version 4.6.15, there is an issue that prevents users from changing the color of text after it is placed. Please download the latest version of Designer to resolve this issue.
 
−
 
 
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===Graphics Hardware warning===
 
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In version 4.6.14 there could be an issue that causes Designer to incorrectly detect that your graphics capabilities do not meet requirements. This has been fixed in 4.6.15. Please download the newest version of Designer to resolve this issue.
 
−
 
 
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===IGES Export===
 
−
We have been seeing an issue where a Protocase Designer file exported as an IGES file is unable to be imported into SolidWorks 2018.<br />
 
−
This has now been resolved in the latest Solidworks update (Service Pack 1). Note, the '''Enable 3D Interconnect''' setting must be enabled. This can be found under ''Tools->Options->Import->General''
 
−
 
 
−
===Connection Issues when quoting / ordering===
 
−
 
 
−
Connection issues have been resolved in the 4.6.13 release, but if you encounter
 
−
an issue, please refer to the FAQ entry - [[FAQ#Why_do_I_get_an_error_when_trying_to_register_in_Protocase_Designer.3F|'''Error when trying to register in Protocase Designer''']]
 
−
 
 
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===Line on 3D Editor===
 
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This has been corrected in 4.6.13, but if you see this,
 
−
you can send your design to designersupport@protocase.com and we will remove it for you.
 
−
 
 
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===Windows 10===
 
−
There was an issue in Windows 10 Tablet Mode that would cause the Protocase Designer Menu Bar to be hidden. <br />This has been resolved in the latest Windows 10 automatic update.
 
−
 
 
−
===Image Load Error for .JPG files===
 
−
Some .JPG files do not import with the Java tools used for Protocase Designer.<br /> If you receive an error message ("Unable to load image...") when attempting to place a .JPG file on a face, we recommend that you convert the .JPG to a bitmap format, such as .PNG. <br />If for any reason you cannot save the .JPG as a bitmap, one program that works very well for converting images is [http://www.imagemagick.org '''ImageMagick'''], which is free and runs with Unix, Mac OS X, iOS, and Windows.
 
−
 
 
−
===Offset Grid===
 
−
If you enter an '''Offset Width''' and/or '''Height''' to the '''Grid Size''' and then use '''Snap to Grid''', objects do not snap to the correct coordinates.
 
−
 
 
−
===Warning for grained finishes===
 
−
When part dimensions are too small for a grained finish, Designer issues a warning that you cannot use grained finish on galvanneal, even when the part is not galvanneal.<br /> Ignore the warning, but ensure the minimum dimension for a grained finish is 3” x 5”.
 
−
 
 
−
===Computer enclosure templates===
 
−
The computer enclosure templates allow you to specify dimensions that are below the minimum sizes required to accommodate the cutouts or PEM layouts.
 
−
 
 
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===Copying/pasting text boxes and grouped cutouts===
 
−
Copying/pasting a text box does not retain the rotation of the box, and copying/pasting a group of cutouts mirrors the parts.
 
  
 
===Computer enclosure welding===
 
===Computer enclosure welding===
 
In the ATX and Mini-ITX templates, both the '''Has Seam Welds''' and '''Has Tack Welds''' options can be selected. If both are selected, Protocase will perform only the seam welds.  
 
In the ATX and Mini-ITX templates, both the '''Has Seam Welds''' and '''Has Tack Welds''' options can be selected. If both are selected, Protocase will perform only the seam welds.  
−
 
−
===5-sided enclosure welding===
 
−
Designs using the 5-sided enclosure template do not include plug welding in the quote.
 
−
 
−
===Importing graphics templates===
 
−
When using the '''Import graphics template''' command, Designer displays silkscreen-related prompts even when the face (or default) is set to Direct Digital printing.
 
−
 
−
===Loading times===
 
−
On standard machines, complex templates (such as a 3-Piece Rackmount, Recessed Consolet, or Tiered Consolet) could take a little extra time to load,<br /> as could complex PDAs when first loaded after installing a Designer upgrade. Each release includes incremental improvements to these loading times.
 
−
 
−
===Trimming ellipses and circles===
 
−
Ellipses and circles will not intersect in the Trim mode with elliptical arcs or other ellipses.<br /> For example, if you draw an ellipse and then place a different shape on top of it, such as a rectangle or circle, there is no problem. But if you add an elliptical arc or another ellipse across the existing one, the objects cannot be trimmed or merged.
 
−
 
−
===Mirror Y===
 
−
When you click '''Mirror Y''' for an object (including text), the object does not stay in the exact same place, and you can get a Boundary Warning even if it is nowhere near a boundary. Until this is fixed, simply accept the placement, then move it back where you wanted.
 
−
 
−
===L-shape and rackmount enclosures===
 
−
L-shape and rackmount enclosure designs created before January 2013, when loaded into the current Designer version, might have offset cutouts. If you encounter this problem, please email the design file to designersupport@protocase.com stating the problem, and we will manually convert the file for you at no charge.
 
−
 
−
===Loading personal cutouts===
 
−
Cutout Library Manager > Create Sub Assembly: When loading an item you have created, it is not yet displayed in the 3D View.
 
−
 
−
===Placing a PEM===
 
−
When placing a PEM, if you click any tool, the items are placed and shown in the 3D View exactly ''as if'' you had clicked the '''Accept & Close''' button, but those items are not accepted, quoted or saved.
 
−
 
−
 
  
 
'''See Also:'''
 
'''See Also:'''
 +
* [[Knowledgebase_-_Archived_KnownIssues | Archived Known Issues]]
 
* [[Knowledgebase_-_Planned_Enhancements | Planned Enhancements]]
 
* [[Knowledgebase_-_Planned_Enhancements | Planned Enhancements]]
 
*[[Knowledgebase_-_Software_Fixes_Released | Software Fixes Released]]
 
*[[Knowledgebase_-_Software_Fixes_Released | Software Fixes Released]]

Latest revision as of 14:06, 21 October 2024

The following issues might be encountered in the latest release.

Windows protected your PC

Windows users may encounter a warning from Microsoft Defender Smartscreen indicating that Protocase Designer is "unrecognized" and may be a risk to your PC. We can confirm that it is safe to press "More Options -> Run Anyway" in this situation. This is an unfortunate feature of Microsoft, that happens when we release new versions on windows for PD. Microsoft requires all applications to go through a verification process, which requires either the software be downloaded X amount of times over the internet for their systems to deem it as safe, which restarts each time we release a new version of Protocase Designer.

We submit our build files to Microsoft each time we do a new release, however this can take up to a few days to complete, in which case you may download the software in that time and receive this warning.

MacOS 15 Sequoia - PD can't be opened

This issue has been fixed as of v7.0.11 released on October 21, 2024. Please upgrade to this version if you're experiencing this issue after upgrading you MacOS system.

MacOS 3D Lighting & Shadows

We've gotten reports from customers of an issue on MacOS running M2/M3 Sonoma versions that's causing the lightning in the 3D editor to cast a very dark shadow over the entire enclosure, appearing black. This is an unfortunate change on the operating system side, not Protocase Designer. These recent MacOS versions changed the way it interacts with the JavaFX rendering engine we use to visualize things in Designer. As this issue was not caused by a change in Protocase Designer, the only work around at this time is to downgrade your MacOS version.

We're aware of the issue and have a plan to fix it, so this issue will be solved in a future Protocase Designer release.

New Library Item Origin

There is currently a bug when creating a new library item via the Library Manager and assigning a new origin location, that it will always default to the lower-left corner regardless of what is chosen. This will be fixed in a future release of Protocase Designer.

Welding Jig Visible

As of version 6.0.6 welding jigs became visible for all users. These welding jigs are intended to only display for Protocase users and are not to be edited. Please update to the latest version ASAP to resolve this. If you had already edited a welding jig in your design, you can use the Transfer feature to transfer the features of the welding jig to the intended parts that should be edited.

Failure To Instant Quote

If you are receiving an error upon instant quoting, please check to see if your company uses a network configured such that your computer accesses the internet through a proxy server, if a proxy is used you can configure Designer to use the proxy settings. See instructions on how to do this below:

Configure Proxy Settings In Designer

WINDOWS - Failure To Launch Designer or Open Templates

There is an issue for some windows users where the install of Protocase Designer may be corrupted, and is missing certain important files. If this is happening use the link below to download an earlier working version of Protocase Designer.

Download Protocase Designer

Cutouts may shift when exported to DXF

There was an issue in limited cases where cutouts shifted when exported to DXF. This has been corrected as of Aug 2nd, 2019, but a small number of orders may have been affected. If you experience this issue, please contact your account manager.

Computer enclosure welding

In the ATX and Mini-ITX templates, both the Has Seam Welds and Has Tack Welds options can be selected. If both are selected, Protocase will perform only the seam welds.

See Also:

Retrieved from "https://www.protocasedesigner.com/wiki/index.php?title=Knowledgebase_-_Known_Issues&oldid=4887"