Difference between revisions of "Knowledgebase - Known Issues"
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| − | The following issues might be encountered in the latest release. | + | The following issues might be encountered in the latest release. |
| − | === | + | ===Network Requests Fail with Certificate Error (PKIX Path Building Failed)=== |
| − | + | Some customers may encounter the following error when using features in ProtocaseDesigner that make outgoing network requests: | |
| − | + | ||
| + | <code>PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException</code> | ||
| + | |||
| + | This error occurs when Java is unable to validate the SSL certificate presented by the server you're connecting to. | ||
| + | ProtocaseDesigner is packaged with its own embedded Java runtime (JRE). This JRE included a bundled certificate store (cacerts) that does <b>not</b> automatically include custom or system-installed certificates. | ||
| + | |||
| + | If your organization uses a <b>custom internal certificate authority (CA) OR intercepts HTTPS traffic </b> (e.g., via a proxy or firewall with SSL inspection), the Java runtime may reject the certificate because it doesn't recognize it as trusted. | ||
| + | |||
| + | Please see [https://www.protocasedesigner.com/wiki/index.php?title=PKIX_Path_Building_Failure here] for instructions on a work-around to the problem. | ||
| − | === | + | ===Anti Virus Software Flagged Designer As Suspicious=== |
| − | + | We can assure you that Protocase Designer is properly signed, verified, and does not contain any malicious code. However, some antivirus programs, such as McAfee, may flag lesser-known applications or recently updated software as suspicious due to heuristic analysis or false positives. | |
| − | + | If you encounter this issue, we recommend the following steps: | |
| − | + | * Ensure your antivirus applications are up to date, as false positives are sometimes resolved in newer updates. | |
| − | + | * If possible, try scanning the file with another reputable antivirus or using VirusTotal (https://www.virustotal.com/) to check for any concerns. | |
| + | * You may need to whitelist Protocase Designer within your antivirus software. | ||
| − | + | If you continue experiencing issues, you may also report this false positive to your antivirus provider so they can review and correct it. | |
| − | |||
| − | === | + | ===Windows Protected Your PC=== |
| − | + | This issue was due to a code signing certificate error and has been fixed as of v7.0.16 released on November 18, 2024. If you still encounter this issue after this version, please contact us. | |
| − | === | + | ===New Library Item Origin=== |
| − | + | There is currently a bug when creating a new library item via the Library Manager and assigning a new origin location, that it will always default to the lower-left corner regardless of what is chosen. This will be fixed in a future release of Protocase Designer. | |
| − | This | ||
| − | === | + | ===Welding Jig Visible=== |
| − | + | As of version 6.0.6 welding jigs became visible for all users. These welding jigs are intended to only display for Protocase users and are not to be edited. Please update to the latest version ASAP to resolve this. If you had already edited a welding jig in your design, you can use the Transfer feature to transfer the features of the welding jig to the intended parts that should be edited. | |
| − | |||
| − | === | + | ===Failure To Instant Quote=== |
| − | + | If you are receiving an error upon instant quoting, please check to see if your company uses a network configured such that your computer accesses the internet through a proxy server, if a proxy is used you can configure Designer to use the proxy settings. See instructions on how to do this below: | |
| − | + | [https://www.protocasedesigner.com/wiki/index.php?title=Quick_Start#Installing_Protocase_Designer Configure Proxy Settings In Designer] | |
| − | |||
| − | + | If the error you're receiving mentions "PKIX path building failed" please see [https://www.protocasedesigner.com/wiki/index.php?title=PKIX_Path_Building_Failure here] | |
| − | |||
| − | === | + | ===Cutouts may shift when exported to DXF=== |
| − | + | There was an issue in limited cases where cutouts shifted when exported to DXF. This has been corrected as of Aug 2nd, 2019, but a small number of orders may have been affected. | |
| + | If you experience this issue, please contact your account manager. | ||
===Computer enclosure welding=== | ===Computer enclosure welding=== | ||
Latest revision as of 13:09, 17 December 2025
The following issues might be encountered in the latest release.
Network Requests Fail with Certificate Error (PKIX Path Building Failed)
Some customers may encounter the following error when using features in ProtocaseDesigner that make outgoing network requests:
PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException
This error occurs when Java is unable to validate the SSL certificate presented by the server you're connecting to. ProtocaseDesigner is packaged with its own embedded Java runtime (JRE). This JRE included a bundled certificate store (cacerts) that does not automatically include custom or system-installed certificates.
If your organization uses a custom internal certificate authority (CA) OR intercepts HTTPS traffic (e.g., via a proxy or firewall with SSL inspection), the Java runtime may reject the certificate because it doesn't recognize it as trusted.
Please see here for instructions on a work-around to the problem.
Anti Virus Software Flagged Designer As Suspicious
We can assure you that Protocase Designer is properly signed, verified, and does not contain any malicious code. However, some antivirus programs, such as McAfee, may flag lesser-known applications or recently updated software as suspicious due to heuristic analysis or false positives.
If you encounter this issue, we recommend the following steps:
- Ensure your antivirus applications are up to date, as false positives are sometimes resolved in newer updates.
- If possible, try scanning the file with another reputable antivirus or using VirusTotal (https://www.virustotal.com/) to check for any concerns.
- You may need to whitelist Protocase Designer within your antivirus software.
If you continue experiencing issues, you may also report this false positive to your antivirus provider so they can review and correct it.
Windows Protected Your PC
This issue was due to a code signing certificate error and has been fixed as of v7.0.16 released on November 18, 2024. If you still encounter this issue after this version, please contact us.
New Library Item Origin
There is currently a bug when creating a new library item via the Library Manager and assigning a new origin location, that it will always default to the lower-left corner regardless of what is chosen. This will be fixed in a future release of Protocase Designer.
Welding Jig Visible
As of version 6.0.6 welding jigs became visible for all users. These welding jigs are intended to only display for Protocase users and are not to be edited. Please update to the latest version ASAP to resolve this. If you had already edited a welding jig in your design, you can use the Transfer feature to transfer the features of the welding jig to the intended parts that should be edited.
Failure To Instant Quote
If you are receiving an error upon instant quoting, please check to see if your company uses a network configured such that your computer accesses the internet through a proxy server, if a proxy is used you can configure Designer to use the proxy settings. See instructions on how to do this below:
Configure Proxy Settings In Designer
If the error you're receiving mentions "PKIX path building failed" please see here
Cutouts may shift when exported to DXF
There was an issue in limited cases where cutouts shifted when exported to DXF. This has been corrected as of Aug 2nd, 2019, but a small number of orders may have been affected. If you experience this issue, please contact your account manager.
Computer enclosure welding
In the ATX and Mini-ITX templates, both the Has Seam Welds and Has Tack Welds options can be selected. If both are selected, Protocase will perform only the seam welds.
See Also:
