Difference between revisions of "Knowledgebase - Known Issues"
| (47 intermediate revisions by 3 users not shown) | |||
| Line 1: | Line 1: | ||
__NOTOC__ | __NOTOC__ | ||
| − | The following issues might be encountered in the latest release. | + | The following issues might be encountered in the latest release. |
| + | ===Anti Virus Software Flagged Designer As Suspicious=== | ||
| + | We can assure you that Protocase Designer is properly signed, verified, and does not contain any malicious code. However, some antivirus programs, such as McAfee, may flag lesser-known applications or recently updated software as suspicious due to heuristic analysis or false positives. | ||
| − | === | + | If you encounter this issue, we recommend the following steps: |
| − | + | * Ensure your antivirus applications are up to date, as false positives are sometimes resolved in newer updates. | |
| − | If you | + | * If possible, try scanning the file with another reputable antivirus or using VirusTotal (https://www.virustotal.com/) to check for any concerns. |
| + | * You may need to whitelist Protocase Designer within your antivirus software. | ||
| + | |||
| + | If you continue experiencing issues, you may also report this false positive to your antivirus provider so they can review and correct it. | ||
| + | |||
| + | ===Windows Protected Your PC=== | ||
| + | This issue was due to a code signing certificate error and has been fixed as of v7.0.16 released on November 18, 2024. If you still encounter this issue after this version, please contact us. | ||
| − | === | + | ===MacOS 15 Sequoia - PD can't be opened=== |
| − | + | This issue has been fixed as of v7.0.11 released on October 21, 2024. Please upgrade to this version if you're experiencing this issue after upgrading you MacOS system. | |
| − | === | + | === MacOS 3D Lighting & Shadows === |
| − | + | We've gotten reports from customers of an issue on MacOS running M2/M3 Sonoma versions that's causing the lightning in the 3D editor to cast a very dark shadow over the entire enclosure, appearing black. This is an unfortunate change on the operating system side, not Protocase Designer. These recent MacOS versions changed the way it interacts with the JavaFX rendering engine we use to visualize things in Designer. As this issue was not caused by a change in Protocase Designer, the only work around at this time is to downgrade your MacOS version. | |
| − | |||
| − | + | We're aware of the issue and have a plan to fix it, so this issue will be solved in a future Protocase Designer release. | |
| − | |||
| − | === | + | ===New Library Item Origin=== |
| − | + | There is currently a bug when creating a new library item via the Library Manager and assigning a new origin location, that it will always default to the lower-left corner regardless of what is chosen. This will be fixed in a future release of Protocase Designer. | |
| − | === | + | ===Welding Jig Visible=== |
| − | + | As of version 6.0.6 welding jigs became visible for all users. These welding jigs are intended to only display for Protocase users and are not to be edited. Please update to the latest version ASAP to resolve this. If you had already edited a welding jig in your design, you can use the Transfer feature to transfer the features of the welding jig to the intended parts that should be edited. | |
| − | |||
| − | === | + | ===Failure To Instant Quote=== |
| − | + | If you are receiving an error upon instant quoting, please check to see if your company uses a network configured such that your computer accesses the internet through a proxy server, if a proxy is used you can configure Designer to use the proxy settings. See instructions on how to do this below: | |
| − | |||
| − | + | [https://www.protocasedesigner.com/wiki/index.php?title=Quick_Start#Installing_Protocase_Designer Configure Proxy Settings In Designer] | |
| − | |||
| − | === | + | ===WINDOWS - Failure To Launch Designer or Open Templates=== |
| − | There | + | There is an issue for some windows users where the install of Protocase Designer may be corrupted, and is missing certain important files. If this is happening use the link below to download an earlier working version of Protocase Designer. |
| − | + | [https://www.protocasedesigner.com/RELEASE/release-copy/protocaseDesigner.exe Download Protocase Designer] | |
| − | |||
| − | === | + | ===Cutouts may shift when exported to DXF=== |
| − | + | There was an issue in limited cases where cutouts shifted when exported to DXF. This has been corrected as of Aug 2nd, 2019, but a small number of orders may have been affected. | |
| + | If you experience this issue, please contact your account manager. | ||
===Computer enclosure welding=== | ===Computer enclosure welding=== | ||
Latest revision as of 12:48, 2 April 2025
The following issues might be encountered in the latest release.
Anti Virus Software Flagged Designer As Suspicious
We can assure you that Protocase Designer is properly signed, verified, and does not contain any malicious code. However, some antivirus programs, such as McAfee, may flag lesser-known applications or recently updated software as suspicious due to heuristic analysis or false positives.
If you encounter this issue, we recommend the following steps:
- Ensure your antivirus applications are up to date, as false positives are sometimes resolved in newer updates.
- If possible, try scanning the file with another reputable antivirus or using VirusTotal (https://www.virustotal.com/) to check for any concerns.
- You may need to whitelist Protocase Designer within your antivirus software.
If you continue experiencing issues, you may also report this false positive to your antivirus provider so they can review and correct it.
Windows Protected Your PC
This issue was due to a code signing certificate error and has been fixed as of v7.0.16 released on November 18, 2024. If you still encounter this issue after this version, please contact us.
MacOS 15 Sequoia - PD can't be opened
This issue has been fixed as of v7.0.11 released on October 21, 2024. Please upgrade to this version if you're experiencing this issue after upgrading you MacOS system.
MacOS 3D Lighting & Shadows
We've gotten reports from customers of an issue on MacOS running M2/M3 Sonoma versions that's causing the lightning in the 3D editor to cast a very dark shadow over the entire enclosure, appearing black. This is an unfortunate change on the operating system side, not Protocase Designer. These recent MacOS versions changed the way it interacts with the JavaFX rendering engine we use to visualize things in Designer. As this issue was not caused by a change in Protocase Designer, the only work around at this time is to downgrade your MacOS version.
We're aware of the issue and have a plan to fix it, so this issue will be solved in a future Protocase Designer release.
New Library Item Origin
There is currently a bug when creating a new library item via the Library Manager and assigning a new origin location, that it will always default to the lower-left corner regardless of what is chosen. This will be fixed in a future release of Protocase Designer.
Welding Jig Visible
As of version 6.0.6 welding jigs became visible for all users. These welding jigs are intended to only display for Protocase users and are not to be edited. Please update to the latest version ASAP to resolve this. If you had already edited a welding jig in your design, you can use the Transfer feature to transfer the features of the welding jig to the intended parts that should be edited.
Failure To Instant Quote
If you are receiving an error upon instant quoting, please check to see if your company uses a network configured such that your computer accesses the internet through a proxy server, if a proxy is used you can configure Designer to use the proxy settings. See instructions on how to do this below:
Configure Proxy Settings In Designer
WINDOWS - Failure To Launch Designer or Open Templates
There is an issue for some windows users where the install of Protocase Designer may be corrupted, and is missing certain important files. If this is happening use the link below to download an earlier working version of Protocase Designer.
Cutouts may shift when exported to DXF
There was an issue in limited cases where cutouts shifted when exported to DXF. This has been corrected as of Aug 2nd, 2019, but a small number of orders may have been affected. If you experience this issue, please contact your account manager.
Computer enclosure welding
In the ATX and Mini-ITX templates, both the Has Seam Welds and Has Tack Welds options can be selected. If both are selected, Protocase will perform only the seam welds.
See Also:
