Difference between revisions of "Knowledgebase - Known Issues"
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===Installation on Mac OSX === | ===Installation on Mac OSX === | ||
| − | + | The [[Knowledgebase - Software Fixes Released|current beta]] now only requires you to have your security set to allow identified developers (those who have a valid apple certificate who have properly signed their app). To check your security, go to Apple menu > System Preferences… > Security & Privacy > General tab under the header "Allow applications downloaded from:"<br> | |
| + | [[File:apple_security.png]] | ||
===Mirror Y=== | ===Mirror Y=== | ||
Revision as of 19:17, 21 February 2017
The following issues might be encountered in the latest release.
Image Load Error for .JPG files
Some .JPG files do not import with the Java tools used for Protocase Designer. If you receive an error message ("Unable to load image...") when attempting to place a .JPG file on a face, we recommend that you convert the .JPG to a bitmap format, such as .PNG. If for any reason you cannot save the .JPG as a bitmap, one program that works very well for converting images is ImageMagick, which is free and runs with Unix, Mac OS X, iOS, and Windows.
Offset Grid
If you enter an Offset Width and/or Height to the Grid Size and then use Snap to Grid, objects do not snap to the correct coordinates.
Warning for grained finishes
When part dimensions are too small for a grained finish, Designer issues a warning that you cannot use grained finish on galvanneal, even when the part is not galvanneal. Ignore the warning, but ensure the minimum dimension for a grained finish is 3” x 5”.
Computer enclosure templates
The computer enclosure templates allow you to specify dimensions that are below the minimum sizes required to accommodate the cutouts or PEM layouts.
Copying/pasting text boxes and grouped cutouts
Copying/pasting a text box does not retain the rotation of the box, and copying/pasting a group of cutouts mirrors the parts.
Computer enclosure welding
In the ATX and Mini-ITX templates, both the Has Seam Welds and Has Tack Welds options can be selected. If both are selected, Protocase will perform only the seam welds.
5-sided enclosure welding
Designs using the 5-sided enclosure template do not include plug welding in the quote.
Importing graphics templates
When using the Import graphics template command, Designer displays silkscreen-related prompts even when the face (or default) is set to Direct Digital printing.
Grid offsets
As of Version 4.5, the Offset Width and Offset Height fields in the Grid Size dialog have no effect. The grid origin will remain at 0,0.
Loading times
On standard machines, complex templates (such as a 3-Piece Rackmount, Recessed Consolet, or Tiered Consolet) could take a little extra time to load, as could complex PDAs when first loaded after installing a Designer upgrade. Each release includes incremental improvements to these loading times.
Trimming ellipses and circles
Ellipses and circles will not intersect in the Trim mode with elliptical arcs or other ellipses. For example, if you draw an ellipse and then place a different shape on top of it, such as a rectangle or circle, there is no problem. But if you add an elliptical arc or another ellipse across the existing one, the objects cannot be trimmed or merged.
5-sided enclosure with wall mounts
When you attempt to quote a 5-sided enclosure with wall mounts, Designer opens the Design Errors dialog which states that the wall mounts require a hole in hanging parts required to add the powdercoat, and if you click the "Fix error" button the Edit Assembly dialog opens (erroneously). The warning can safely be ignored, since the wall mounts are welded on so they are not hung separately from the chassis. The defective warning and response will be fixed in an upcoming release.
Installation on Mac OSX
The current beta now only requires you to have your security set to allow identified developers (those who have a valid apple certificate who have properly signed their app). To check your security, go to Apple menu > System Preferences… > Security & Privacy > General tab under the header "Allow applications downloaded from:"
Mirror Y
When you click Mirror Y for an object (including text), the object does not stay in the exact same place, and you can get a Boundary Warning even if it is nowhere near a boundary. Until this is fixed, simply accept the placement, then move it back where you wanted.
Vector graphics
Designer does not support the display of vector files, but the production of enclosures with graphics at Protocase does require their use. For details, see Adding Images.
L-shape and rackmount enclosures
L-shape and rackmount enclosure designs created before January 2013, when loaded into the current Designer version, might have offset cutouts. If you encounter this problem, please email the design file to designer@protocase.com stating the problem, and we will manually convert the file for you at no charge.
Loading personal cutouts
Cutout Library Manager > Create Sub Assembly: When loading an item you have created, it is not yet displayed in the 3D View.
Placing a PEM
When placing a PEM or screw, if you click any tool, the items are placed and shown in the 3D View exactly as if you had clicked the Accept & Close button, but those items are not accepted, quoted or saved.
See Also:
