Knowledgebase - Known Issues

This page is under construction. Issues will be added as they arise.

Error message when installing Protocase Designer on a Mac OSX Mountain Lion

If you receive an error message that ProtocaseDesigner is damaged and can't be opened and that you should move it to the Trash, it is because Protocase Designer has not been registered with Apple. Register Protocase Designer with Apple as follows:

1. In System Preferences > Security & Privacy, set Allow applications downloaded from: to "Anywhere".
2. Click the lock icon in the bottom left corner that reads "Click the lock to make changes."
3. Start Protocase Designer.
4. Once Designer is running, reset the Apple system security in step 1 to "Mac App Store and identified developers".