Difference between revisions of "Knowledgebase - Known Issues"

Revision as of 16:55, 18 March 2015

This page is under construction. Issues will be added as they arise.

Installing Designer on a Mac OSX Mountain Lion

If you receive an error message that ProtocaseDesigner is damaged and can't be opened and that you should move it to the Trash, it is because Protocase Designer has not been registered with Apple. To resolve this problem, do the following and then install:

1. In System Preferences > Security & Privacy, set Allow applications downloaded from: to "Anywhere".
2. Click the lock icon in the bottom left corner that reads "Click the lock to make changes."
3. Start Protocase Designer.
4. Once Designer is running, reset the Apple system security in step 1 to "Mac App Store and identified developers".

Note that you need to do this before any Designer installion (new installation or upgrade).

For background information on this topic, see [the original discussion on the forum].

Item from personal cutout library not displayed in the 3D View

If you use the Cutout Library Manager > Create Sub Assembly command to create an item, its images is not yet displayed in the 3D View.