FAQ

Note: This topic is under construction; answers to common questions from users are being added on an ongoing basis.

Before Using Protocase Designer

For a description of Protocase Designer, who uses it, how it works, and how you can get started, see Learn More

Installation & Setup

Error when Installing Protocase Designer on a Mac OSX Mountain Lion

If you get an error message that ProtocaseDesigner is damaged and can't be opened and that you should move it to the Trash, it means that Protocase Designer has not been registered with Apple.
To register Protocase Designer with Apple:

1. In System Preferences > Security & Privacy, set Allow applications downloaded from: to "Anywhere".
2. Click the lock icon in the bottom left corner that reads "Click the lock to make changes."
3. Start Protocase Designer.
4. Once Designer is running, reset the Apple system security in step 1 to "Mac App Store and identified developers".
   
   

"HomeDir config.ReadConfig(): somedirectory" Message

If this message is displayed, please upgrade your version of Protocase Designer to version 4.4.9-Nov10 or higher.

Navigating Protocase Designer

Zooming in 3D View

If your pointing device has a wheel, rotate it to zoom. If your pointing device does not have a wheel, open the Face Editor and use the Zoom In and Zoom Out buttons on the toolbar or the Zoom commands in the View menu. See Zooming.

Protocase Designer Documentation Wiki and other Help

For help in viewing and editing the Protocase Designer Documentation wiki, see Wiki Editing Help.
For questions about Designer or the documentation that you can't find the answers to here, please email designer@protocase.com. For all other questions, please email sales@protocase.com.