Difference between revisions of "Knowledgebase - Archived KnownIssues"
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The STEP and IGES export features are currently only suitable for archival purposes. They cannot currently be imported back into Designer and used as fully featured models. | The STEP and IGES export features are currently only suitable for archival purposes. They cannot currently be imported back into Designer and used as fully featured models. | ||
That ability is in development, and planned for the next release of Designer. Until then, if you have a STEP / IGES model that you would like to convert to a PDA, please contact your Account Manager or email info@protocase.com | That ability is in development, and planned for the next release of Designer. Until then, if you have a STEP / IGES model that you would like to convert to a PDA, please contact your Account Manager or email info@protocase.com | ||
| + | |||
| + | ===Hanging splash screen on linux - Designer 4.7 not compatible with OpenJDK included in Ubuntu 18.04=== | ||
| + | Designer will not launch with the current version of OpenJDK. This may cause the splash screen to hang when attempting to load Designer. | ||
| + | We suggest using the Oracle JDK with Designer. | ||
===Maximum Pocket Depth=== | ===Maximum Pocket Depth=== | ||
Revision as of 15:50, 26 February 2020
The following issues might be encountered in the latest release.
Importing large SVG files
If importing a large SVG file, Designer may appear to freeze. Please be patient and give Designer time to process the file. We are working to add a status screen to provide better feedback when importing large files.
Unable to export to STEP or IGES on Ubuntu
Some customers have experienced issues with exporting to STEP and IGES formats when using Ubuntu. We are working on a solution.
Imported STEP / IGES files missing features in Designer
The STEP and IGES export features are currently only suitable for archival purposes. They cannot currently be imported back into Designer and used as fully featured models. That ability is in development, and planned for the next release of Designer. Until then, if you have a STEP / IGES model that you would like to convert to a PDA, please contact your Account Manager or email info@protocase.com
Hanging splash screen on linux - Designer 4.7 not compatible with OpenJDK included in Ubuntu 18.04
Designer will not launch with the current version of OpenJDK. This may cause the splash screen to hang when attempting to load Designer. We suggest using the Oracle JDK with Designer.
Maximum Pocket Depth
In the new version of Designer, we have introduced the ability to add pockets. As a general rule, the maximum depth of a pocket for a given metal thickness is the (metal thickness - 0.06" (0.1524cm)).
Min Pocket Radius
There are limitations as to the pocket corner radius we can cut with certain tools. The following table outlines the min corner radius for a given depth of pocket.
| Depth Of Pocket | Min Corner Radius |
| Up to 0.47" | 0.016" |
| Up to 0.95" | 0.063" |
| Up to 1.875" | 0.125" |
| Up to 5.5" | 0.5" |
| Depth Of Pocket | Min Corner Radius |
| Up to 0.13" | 0.022" |
| Up to 0.188" | 0.032" |
| Up to 0.26" | 0.063" |
| Up to 0.5" | 0.094" |
| Up to 0.626" | 0.125" |
| Up to 1.0" | 0.188" |
Importing graphics templates
When using the Import graphics template command, Designer displays silkscreen-related prompts even when the face (or default) is set to Direct Digital printing.
IGES Export
We have been seeing an issue where a Protocase Designer file exported as an IGES file is unable to be imported into SolidWorks 2018.
This has now been resolved in the latest Solidworks update (Service Pack 1). Note, the Enable 3D Interconnect setting must be enabled. This can be found under Tools->Options->Import->General
Warning for grained finishes
When part dimensions are too small for a grained finish, Designer issues a warning that you cannot use grained finish on galvanneal, even when the part is not galvanneal.
Ignore the warning, but ensure the minimum dimension for a grained finish is 3” x 5”.
Copying/pasting text boxes and grouped cutouts
Copying/pasting a text box does not retain the rotation of the box, and copying/pasting a group of cutouts mirrors the parts.
Loading times
On standard machines, complex templates (such as a 3-Piece Rackmount, Recessed Consolet, or Tiered Consolet) could take a little extra time to load,
as could complex PDAs when first loaded after installing a Designer upgrade. Each release includes incremental improvements to these loading times.
Mirror Y
When you click Mirror Y for an object (including text), the object does not stay in the exact same place, and you can get a Boundary Warning even if it is nowhere near a boundary. Until this is fixed, simply accept the placement, then move it back where you wanted.
Placing a PEM
When placing a PEM, if you click any tool, the items are placed and shown in the 3D View exactly as if you had clicked the Accept & Close button, but those items are not accepted, quoted or saved.
