Difference between revisions of "Knowledgebase - Known Issues"

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===Image Load Error for .JPG files===
 
===Image Load Error for .JPG files===
Some .JPG files do not import with the Java tools used for Protocase Designer.<br /> If you receive an error message ("Unable to load image...") when attempting to place a .JPG file on a face, we recommend that you convert the .JPG to a bitmap format, such as .PNG. <br />If for any reason you cannot save the .JPG as a bitmap, one program that works very well for converting images is [http://www.imagemagick.org/script/binary-releases.php '''ImageMagick'''], which is free and runs with Unix, Mac OS X, iOS, and Windows.
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Some .JPG files do not import with the Java tools used for Protocase Designer.<br /> If you receive an error message ("Unable to load image...") when attempting to place a .JPG file on a face, we recommend that you convert the .JPG to a bitmap format, such as .PNG. <br />If for any reason you cannot save the .JPG as a bitmap, one program that works very well for converting images is [http://www.imagemagick.org '''ImageMagick'''], which is free and runs with Unix, Mac OS X, iOS, and Windows.
  
 
===Offset Grid===
 
===Offset Grid===

Revision as of 17:12, 15 January 2018

The following issues might be encountered in the latest release.

IGES Export

We have been seeing an issue where a Protocase Designer file exported as an IGES file is unable to be imported into SolidWorks 2018.
This has now been resolved in the latest Solidworks update (Service Pack 1). Note, the Enable 3D Interconnect setting must be enabled. This can be found under Tools->Options->Import->General

Connection Issues when quoting / ordering

Connection issues have been resolved in the 4.6.13 release, but if you encounter an issue, please refer to the FAQ entry - Error when trying to register in Protocase Designer

Line on 3D Editor

This has been corrected in 4.6.13, but if you see this, you can send your design to designersupport@protocase.com and we will remove it for you.

Windows 10

There was an issue in Windows 10 Tablet Mode that would cause the Protocase Designer Menu Bar to be hidden.
This has been resolved in the latest Windows 10 automatic update.

Image Load Error for .JPG files

Some .JPG files do not import with the Java tools used for Protocase Designer.
If you receive an error message ("Unable to load image...") when attempting to place a .JPG file on a face, we recommend that you convert the .JPG to a bitmap format, such as .PNG.
If for any reason you cannot save the .JPG as a bitmap, one program that works very well for converting images is ImageMagick, which is free and runs with Unix, Mac OS X, iOS, and Windows.

Offset Grid

If you enter an Offset Width and/or Height to the Grid Size and then use Snap to Grid, objects do not snap to the correct coordinates.

Warning for grained finishes

When part dimensions are too small for a grained finish, Designer issues a warning that you cannot use grained finish on galvanneal, even when the part is not galvanneal.
Ignore the warning, but ensure the minimum dimension for a grained finish is 3” x 5”.

Computer enclosure templates

The computer enclosure templates allow you to specify dimensions that are below the minimum sizes required to accommodate the cutouts or PEM layouts.

Copying/pasting text boxes and grouped cutouts

Copying/pasting a text box does not retain the rotation of the box, and copying/pasting a group of cutouts mirrors the parts.

Computer enclosure welding

In the ATX and Mini-ITX templates, both the Has Seam Welds and Has Tack Welds options can be selected. If both are selected, Protocase will perform only the seam welds.

5-sided enclosure welding

Designs using the 5-sided enclosure template do not include plug welding in the quote.

Importing graphics templates

When using the Import graphics template command, Designer displays silkscreen-related prompts even when the face (or default) is set to Direct Digital printing.

Loading times

On standard machines, complex templates (such as a 3-Piece Rackmount, Recessed Consolet, or Tiered Consolet) could take a little extra time to load,
as could complex PDAs when first loaded after installing a Designer upgrade. Each release includes incremental improvements to these loading times.

Trimming ellipses and circles

Ellipses and circles will not intersect in the Trim mode with elliptical arcs or other ellipses.
For example, if you draw an ellipse and then place a different shape on top of it, such as a rectangle or circle, there is no problem. But if you add an elliptical arc or another ellipse across the existing one, the objects cannot be trimmed or merged.

5-sided enclosure with wall mounts

When you attempt to quote a 5-sided enclosure with wall mounts, Designer opens the Design Errors dialog which states that the wall mounts require a hole in hanging parts required to add the powdercoat, and if you click the "Fix error" button the Edit Assembly dialog opens (erroneously). The warning can safely be ignored, since the wall mounts are welded on so they are not hung separately from the chassis. The defective warning and response will be fixed in an upcoming release.

Mirror Y

When you click Mirror Y for an object (including text), the object does not stay in the exact same place, and you can get a Boundary Warning even if it is nowhere near a boundary. Until this is fixed, simply accept the placement, then move it back where you wanted.

Vector graphics

Designer does not support the display of vector files, but the production of enclosures with graphics at Protocase does require their use. For details, see Adding Images.

L-shape and rackmount enclosures

L-shape and rackmount enclosure designs created before January 2013, when loaded into the current Designer version, might have offset cutouts. If you encounter this problem, please email the design file to designersupport@protocase.com stating the problem, and we will manually convert the file for you at no charge.

Loading personal cutouts

Cutout Library Manager > Create Sub Assembly: When loading an item you have created, it is not yet displayed in the 3D View.

Placing a PEM

When placing a PEM or screw, if you click any tool, the items are placed and shown in the 3D View exactly as if you had clicked the Accept & Close button, but those items are not accepted, quoted or saved.


See Also: