Difference between revisions of "Knowledgebase - Known Issues"

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Designs using the 5-sided enclosure template do not include plug welding in the quote.
 
Designs using the 5-sided enclosure template do not include plug welding in the quote.
  
===Hanging splash screen on linux - Designer 4.7 not compatible with OpenJDK included in Ubuntu 18.04===
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===Won't launch on linux - Designer 4.9 sometimes wont launch on certain linux configurations===
Designer will not launch with the current version of OpenJDK. This may cause the splash screen to hang when attempting to load Designer.
+
We have tested relatively vanilla builds of Ubuntu 18.04 and confirmed is working. Something about the user configuration causes unknown crashes however.
We suggest using the Oracle JDK with Designer.
 
  
 
===Default Ubuntu 18.04 Driver issue===
 
===Default Ubuntu 18.04 Driver issue===

Revision as of 15:49, 26 February 2020

The following issues might be encountered in the latest release.

Cutouts may shift when exported to DXF

There was an issue in limited cases where cutouts shifted when exported to DXF. This has been corrected as of Aug 2nd, 2019, but a small number of orders may have been affected. If you experience this issue, please contact your account manager.

5-sided enclosure welding

Designs using the 5-sided enclosure template do not include plug welding in the quote.

Won't launch on linux - Designer 4.9 sometimes wont launch on certain linux configurations

We have tested relatively vanilla builds of Ubuntu 18.04 and confirmed is working. Something about the user configuration causes unknown crashes however.

Default Ubuntu 18.04 Driver issue

There is an issue in JOGL that prevents the loading of Designer 4.7 on Ubuntu 18.04 with the default Nouveau graphics drivers. You may need to use the drivers supplied by your graphics card manufacturer to use Designer.

Issue when changing your home directory

In the latest version of Designer, there is an issue when changing your home directory to a root directory. (d:\, for example). This may cause Designer to freeze. Creating a directory off of the root and setting that to your home directory is the current workaround for that. This will be resolved in the next release of Designer.

Running Designer on Linux with MESA

While running Designer on a Linux virtual machine with the latest version of MESA, we encountered a glXCreatePbuffer error. This is due to an issue in the graphics library used in Designer. Until this is resolved, we do not recommend running Designer with this combination of software.

Cover on 5-sided enclosure may appear shifted on reload

In version 4.6.16, if seam weld is selected on a 5-sided enclosure with a one piece base, the cover may appear shifted from its origin when reloaded. This may cause confusion when trying to align objects on the cover. This will be corrected in version 4.7.

L-shape and rackmount enclosures

L-shape and rackmount enclosure designs created before January 2013, when loaded into the current Designer version, might have offset cutouts. If you encounter this problem, please email the design file to designersupport@protocase.com stating the problem, and we will manually convert the file for you at no charge.

Windows 10

There was an issue in Windows 10 Tablet Mode that would cause the Protocase Designer Menu Bar to be hidden.
This has been resolved in the latest Windows 10 automatic update.

Image Load Error for .JPG files

Some .JPG files do not import with the Java tools used for Protocase Designer.
If you receive an error message ("Unable to load image...") when attempting to place a .JPG file on a face, we recommend that you convert the .JPG to a bitmap format, such as .PNG.
If for any reason you cannot save the .JPG as a bitmap, one program that works very well for converting images is ImageMagick, which is free and runs with Unix, Mac OS X, iOS, and Windows.

Computer enclosure templates

The computer enclosure templates allow you to specify dimensions that are below the minimum sizes required to accommodate the cutouts or PEM layouts.

Computer enclosure welding

In the ATX and Mini-ITX templates, both the Has Seam Welds and Has Tack Welds options can be selected. If both are selected, Protocase will perform only the seam welds.

See Also: