Difference between revisions of "Knowledgebase"

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There are many different factors that can affect how you interact with Protocase Designer. We are creating this knowledgebase as a portal to known issues, their workarounds, and their fixes, as well as to enhancements that will be added to future releases. If you cannot find the answer to your problem in the Knowledgebase, please be sure to check the [[Release Notes]] and the [[FAQ]].<br>
  
<span style="color:#ff0000">'''This page is under construction.'''</span>
 
There are many different factors that can affect how you interact with Protocase Designer. We are creating this knowledgebase as a portal to known issues, their workarounds, and their fixes.<br>
 
  
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[[Knowledgebase - Known Issues]]
  
===Error message when installing Protocase Designer on a Mac OSX Mountain Lion===
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[[Knowledgebase - Software Fixes Released]] and links to the latest Beta release
'''Synopsis'''<br>
 
You receive an error message that ProtocaseDesigner is damaged and can't be opened and that you should move it to the Trash. <br>
 
'''Analysis'''<br>
 
Protocase Designer has not been registered with Apple.<br>
 
'''Resolution'''<br>
 
''Register Protocase Designer with Apple as follows:''<br>
 
#In '''System Preferences''' > '''Security & Privacy''', set '''Allow applications downloaded from:''' to "Anywhere".
 
#Click the lock icon in the bottom left corner that reads "Click the lock to make changes."
 
#Start Protocase Designer.
 
#Once Designer is running, reset the Apple system security in step 1 to "Mac App Store and identified developers".<br><br>
 
  
===Erroneous "HomeDir" message===
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[[Knowledgebase - Planned Enhancements]]
'''Synopsis'''<br>
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You receive the message "HomeDir config.ReadConfig(): somedirectory" <br>
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[[Uninstalling Protocase Designer]]
'''Analysis'''<br>
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Software defect. Fixed in version 4.4.9-Nov10. <br>
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===See Also===
'''Resolution'''<br>
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[[Release Notes]]<br>
Upgrade your version of Protocase Designer to version 4.4.9-Nov10 or higher.<br>
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[[FAQ]]

Latest revision as of 16:51, 11 February 2016

There are many different factors that can affect how you interact with Protocase Designer. We are creating this knowledgebase as a portal to known issues, their workarounds, and their fixes, as well as to enhancements that will be added to future releases. If you cannot find the answer to your problem in the Knowledgebase, please be sure to check the Release Notes and the FAQ.


Knowledgebase - Known Issues

Knowledgebase - Software Fixes Released and links to the latest Beta release

Knowledgebase - Planned Enhancements

Uninstalling Protocase Designer

See Also

Release Notes
FAQ