Difference between revisions of "Knowledgebase"
From Protocase Designer Documentation
m |
m |
||
| Line 1: | Line 1: | ||
| − | ===Error when | + | |
| − | + | <span style="color:#ff0000">'''This page is under construction.'''</span> | |
| − | '' | + | There are many different factors that can affect how you interact with Protocase Designer. We are creating this knowledgebase as a portal to known issues, their workarounds, and their fixes.<br> |
| − | #In System Preferences > Security & Privacy, set '''Allow applications downloaded from:''' to "Anywhere". | + | |
| + | |||
| + | ===Error message when installing Protocase Designer on a Mac OSX Mountain Lion=== | ||
| + | '''Synopsis'''<br> | ||
| + | You receive an error message that ProtocaseDesigner is damaged and can't be opened and that you should move it to the Trash. <br> | ||
| + | '''Analysis'''<br> | ||
| + | Protocase Designer has not been registered with Apple.<br> | ||
| + | '''Resolution'''<br> | ||
| + | ''Register Protocase Designer with Apple as follows:''<br> | ||
| + | #In '''System Preferences''' > '''Security & Privacy''', set '''Allow applications downloaded from:''' to "Anywhere". | ||
#Click the lock icon in the bottom left corner that reads "Click the lock to make changes." | #Click the lock icon in the bottom left corner that reads "Click the lock to make changes." | ||
#Start Protocase Designer. | #Start Protocase Designer. | ||
#Once Designer is running, reset the Apple system security in step 1 to "Mac App Store and identified developers".<br><br> | #Once Designer is running, reset the Apple system security in step 1 to "Mac App Store and identified developers".<br><br> | ||
| − | ==="HomeDir config.ReadConfig(): somedirectory" | + | ===Erroneous "HomeDir" message=== |
| − | + | '''Synopsis'''<br> | |
| + | You receive the message "HomeDir config.ReadConfig(): somedirectory" <br> | ||
| + | '''Analysis'''<br> | ||
| + | Software defect. Fixed in version 4.4.9-Nov10. <br> | ||
| + | '''Resolution'''<br> | ||
| + | Upgrade your version of Protocase Designer to version 4.4.9-Nov10 or higher.<br> | ||
Revision as of 15:35, 11 February 2015
This page is under construction.
There are many different factors that can affect how you interact with Protocase Designer. We are creating this knowledgebase as a portal to known issues, their workarounds, and their fixes.
Error message when installing Protocase Designer on a Mac OSX Mountain Lion
Synopsis
You receive an error message that ProtocaseDesigner is damaged and can't be opened and that you should move it to the Trash.
Analysis
Protocase Designer has not been registered with Apple.
Resolution
Register Protocase Designer with Apple as follows:
- In System Preferences > Security & Privacy, set Allow applications downloaded from: to "Anywhere".
- Click the lock icon in the bottom left corner that reads "Click the lock to make changes."
- Start Protocase Designer.
- Once Designer is running, reset the Apple system security in step 1 to "Mac App Store and identified developers".
Erroneous "HomeDir" message
Synopsis
You receive the message "HomeDir config.ReadConfig(): somedirectory"
Analysis
Software defect. Fixed in version 4.4.9-Nov10.
Resolution
Upgrade your version of Protocase Designer to version 4.4.9-Nov10 or higher.
