PKIX Path Building Failure - Revision history

Cduffney: /* Permanent Fix (Coming Soon) */

2026-01-29T19:28:19Z

‎Permanent Fix (Coming Soon)

2025-09-04T13:51:48Z

2025-09-04T13:51:15Z

2025-09-04T13:50:42Z

2025-07-15T12:24:31Z

2025-07-14T18:30:01Z

2025-07-14T18:29:37Z

2025-07-14T18:28:52Z

2025-07-14T18:28:24Z

2025-07-14T18:27:37Z

@@ Line 43: / Line 43: @@
 . Restart the application.
-==== Permanent Fix (Coming Soon) ====
+==== Permanent Fix ====
-We hope to soon have a permanent solution that allows our application to automatically trust certificates from the system’s certificate store. This will eliminate the need for manual configuration in future versions.
+If you still encounter this issue, please reach out to designersupport@protocase.com.
 ==== Need Help? ====

@@ Line 12: / Line 12: @@
 ====Workaround====
-**Option #1: Quotes **
+<b>Option #1: Quotes</b>
 If you're encountering this error when trying to get an Instant Quote, you can quote your Protocase Designer file with our online quote tool here:
@@ Line 18: / Line 18: @@
 https://www.protocase.com/price/protocase-instant-quoter/
-**Option #2:**
+<b>Option #2:</b>
 You can resolve this issue by manually adding your organization's certificate to the Java runtime's certificate store bundled with our application.

@@ Line 12: / Line 12: @@
 ====Workaround====
-Option #1: Quotes
+**Option #1: Quotes **
 If you're encountering this error when trying to get an Instant Quote, you can quote your Protocase Designer file with our online quote tool here:
@@ Line 18: / Line 18: @@
 https://www.protocase.com/price/protocase-instant-quoter/
-Option #2:
+**Option #2:**
 You can resolve this issue by manually adding your organization's certificate to the Java runtime's certificate store bundled with our application.

@@ Line 12: / Line 12: @@
 ====Workaround====
-Until a permanent fix is available, you can resolve this issue by manually adding your organization's certificate to the Java runtime's certificate store bundled with our application.
+If you're encountering this error when trying to get an Instant Quote, you can quote your Protocase Designer file with our online quote tool here:
 <b>Steps to Add a Custom Certificate:</b>

← Older revision		Revision as of 12:24, 15 July 2025
Line 1:		Line 1:
	===Network Requests Fail with Certificate Error (PKIX Path Building Failed)===		===Network Requests Fail with Certificate Error (PKIX Path Building Failed)===
−
−	~~==== Summary ====~~
	Some customers may encounter the following error when using features in ProtocaseDesigner that make outgoing network requests:		Some customers may encounter the following error when using features in ProtocaseDesigner that make outgoing network requests:

@@ Line 32: / Line 32: @@
 . Import your organization's certificate:
 In a terminal or command prompt, navigate to the directory located above and run the following command, while replacing "yourcompany-cert" and "/path/to/your/certificate.crt" with your companies certificate name and path.
 * <code>keytool -import -trustcacerts -keystore cacerts -storepass changeit -noprompt -alias yourcompany-cert -file /path/to/your/certificate.crt</code>

@@ Line 1: / Line 1: @@
 ===Network Requests Fail with Certificate Error (PKIX Path Building Failed)===
 Some customers may encounter the following error when using features in ProtocaseDesigner that make outgoing network requests:
@@ Line 5: / Line 7: @@
 This error occurs when Java is unable to validate the SSL certificate presented by the server you're connecting to.
 ProtocaseDesigner is packaged with its own embedded Java runtime (JRE). This JRE included a bundled certificate store (cacerts) that does <b>not</b> automatically include custom or system-installed certificates.

← Older revision		Revision as of 18:28, 14 July 2025
Line 40:		Line 40:
	If you're unsure how to obtain or install your organization's certificate, please contact your IT or network security team.		If you're unsure how to obtain or install your organization's certificate, please contact your IT or network security team.

−	You may also contact our support team at [designersupport@protocase.com] for assistance.	+	You may also contact our support team at designersupport@protocase.com for assistance.

@@ Line 25: / Line 25: @@
 Linux (DEB):
 * <code>[AppInstallDir]/runtime/lib/security/cacerts</code>
 . Import your organization's certificate:
 * <code>keytool -import -trustcacerts -keystore cacerts -storepass changeit -noprompt -alias yourcompany-cert -file /path/to/your/certificate.crt</code>
-    Restart the application.
+. Restart the application.
-Permanent Fix (Coming Soon)
+==== Permanent Fix (Coming Soon) ====
 We are actively working on a permanent solution that allows our application to automatically trust certificates from the system’s certificate store. This will eliminate the need for manual configuration in future versions.
 If you're unsure how to obtain or install your organization's certificate, please contact your IT or network security team.
-You may also contact our support team at [support@yourcompany.com] for assistance.
+You may also contact our support team at [designersupport@protocase.com] for assistance.