Protocase Designer Documentation - User contributions [en]

Protocase Designer Version 4.6.8 Release Notes-Aug 30,17

2019-09-18T19:32:05Z

Mrodden: Added link to Release Notes

'''Version 4.6.8 Release Notes'''
===Lock items===
Designer now supports the ability to lock objects in the Face Editor to prevent them from being moved, edited or deleted. The lock function can be used on all types of objects, including:
*Cutouts
*Graphics
*Fasteners
*Hardware
You can also lock several objects at the same time.
 

===Interface & help===
*Designer's interface is now streamlined with new buttons and tool menus. 
*Context Help & Tool Tips have been added throughout the software to provide additional help and guidance on how to use each feature.
 

===Printing & Silkscreening===
'''Scalable Vector Graphics'''
*Designer now supports the ability to import, place and display scalable vector graphic files (.SVG) in addition to bitmap images.
*All other types of vector graphic files (.AI, .EPS, .DXF, .DWG, or .PDF) can be uploaded and added to your design file, but it will not actually be displayed.
 

===Fonts===
Protocase designer now supports the ability to upload your own fonts. In the Face Editor, click '''Graphics > Import fonts'''. 
'''The following fonts have been added:'''
*Archer
*Bank Gothic
*Britannic Bold
*CAC Futura Casual Bold
*Gunblade
*Gunship
*Pirulen
*Prototype
*Segoe Print
*Serifa BT
*Serpentine Com Medium Oblique
*Sui Generis Free
*Charter BT Black
[[File:New_fonts.png|300px]]
 
'''The following fonts have been removed:'''
*HandWriting
*Viking Stencil
*MarketingScript Shadow
 

===Powdercoat colors===
'''The following powdercoat colors have been added:'''
*FS 33446 Desert Tan Smooth Flat Polyester Powder
*RAL 7040 Window Gray Smooth Glossy Polyester Powder
*FS 17038 Black Full Gloss Smooth Polyester Powder
*FS 37038 Flat Black Smooth Flat Polyester Powder (Replaces Proto-Legacy Matte Black)
*RAL 3020 Traffic Red Glossy Polyester Powder
*RAL 3005 Wine Red Smooth Glossy Polyester Powder
*RAL 1003 Signal Yellow Smooth Glossy Polyester Powder
 

===Silkscreen colors===
This release of Protocase Designer includes the latest stocked silkscreen color:
*Pantone 201C, Epoxy Ink
 

===Preferences===
*The Protocase Designer interface is now compatible with 4K monitors and high-resolution screens.
*To change your display interface settings, you must click '''Edit > Preferences''' and change the Interface Settings - Buttons, Tools & Labels to Standard, Large or Custom. 
*Designer now runs 64 bit on 64 bit windows machines, and 32 on 32 bit windows machines.
 
===Exporting Protocase Designer Files===
You can now export your Protocase Designer assembly (.pda) as an IGES file. Click on Export Menu > Export Assembly to IGES. 
'''Note:''' IGES files exported from Protocase Designer are currently incompatible with SolidWorks, but will be useable with SolidWorks 2018.
 

===Other fixes===
*Problems with screws missing on some small l-shape and u-shape
*Problem with rear of rear bend rackmount
*Incorrect calculation of number of silkscreen colors if bitmaps used
*Correct exclusion zones based on material and thickness
 
===Known issues===

We have had reports of issues with Windows 10 and Protocase Designer 4.6. We are investigating these currently and will have solutions as soon as possible.

A few additional problems exist in this version; please see [[Knowledgebase - Known Issues]] for details. As they are fixed, they will be recorded on the [[Knowledgebase - Software Fixes Released]] page, along with links to the Beta version containing the fixes.

*[[Release_Notes|'''Back to Release Notes''']]

Protocase Designer Version 4.7 Release Notes-

2019-09-18T19:31:47Z

Mrodden: Added link to Release Notes

'''October 2018 Protocase Designer 4.7'''
 
Features and Improvements in the latest versions of Designer
* New! Ability to add Pockets to your enclosure
* New! Array tool for quickly creating patterns of your design components
* New! Ability to Export to STEP files for archiving purposes
* Registration / Connection issues fixed
* Design check improvements to improve feedback to customers
* Speed improvements throughout Designer
* Privacy policy improvements

*[[Release_Notes|'''Back to Release Notes''']]

Protocase Designer Version 4.8.5 Release Notes-

2019-09-18T19:31:34Z

Mrodden: Added link to Release Notes

Protocase Designer Version 4.8.6 Release Notes-

2019-09-18T19:31:16Z

Mrodden: Added link to Release Notes

'''July 2019 Protocase Designer 4.8.6'''
 
Features and Improvements in the latest versions of Designer
* Allow customers to specify how to attach sub assemblies
* Fix for SVG's not visible in 2D editor
* Fix for Consolet not showing the front

 

*[[Release_Notes|'''Back to Release Notes''']]

Release Notes for BETA Version 4.5.3-Oct04

2019-09-18T19:30:42Z

Mrodden:

===New Features and Enhancements===
*'''[[3D View Measuring Tools]]''' 
:The 3D View window now includes tools for both measuring in 3D (even across multiple faces) and for annotating the model with 3D dimensions. (Click the heading for details.)
*'''Wireframe View'''
:You can view the 3D model in wireframe view instead of as a solid model. To toggle wireframe view on and off, choose '''View WireFrame''' from the '''View''' menu, or use the keyboard shortcut '''<Ctrl>-W'''. '''Known Limitation''': You cannot use the Measure3D or Dimension mode in wireframe view.
*'''Java Runtime Environment'''
:The Java Runtime Environment (JRE) has been updated from version 6 to version 8. This will be of particular interest to Mac users, since now the JRE will be bundled.
*'''Automated Work Instructions'''
:Behind the scenes, the Protocase Designer integration with Protocase's back office and shop floor has been further developed and streamlined. While users will not see these enhancements in Protocase Designer, the changes are fundamental to Protocase, Inc.'s continuous improvement in quality, turnaround, and price.

*[[Release_Notes|'''Back to Release Notes''']]

Release Notes

2019-09-18T19:30:15Z

Mrodden:

'''September 2019 Protocase Designer 4.8.7'''
 
Features and Improvements in the latest versions of Designer
* Rubber Feet added to cutout library
* Remove the exclusion zone around cutouts
* Various bug fixes

 
[[Knowledgebase_-_Software_Fixes_Released|Latest Fixes in Beta Versions Released After Version 4.8.7]]
 

=====Archival Release Notes=====
*[[Protocase Designer Version 4.8.6 Release Notes-|'''Protocase Designer Version 4.8.6 Release Notes-July 30,19''']]
*[[Protocase Designer Version 4.8.5 Release Notes-|'''Protocase Designer Version 4.8.5 Release Notes-May 29,19''']]
*[[Protocase Designer Version 4.7 Release Notes-|'''Protocase Designer Version 4.7 Release Notes-Aug 30,17''']]
*[[Protocase Designer Version 4.6.8 Release Notes-Aug 30,17|'''Protocase Designer Version 4.6.8 Release Notes-Aug 30,17''']]
*[[Protocase Designer Version 4.5 Release Notes|'''Protocase Designer Version 4.5 Release Notes''' (February 2016)]] 
*[[Release Notes for BETA Version 4.5.3-Feb13_17|'''Release Notes for BETA Version 4.5.3-Feb13,17''']]
*[[Release Notes for BETA Version 4.5.3-Jan30_17|'''Release Notes for BETA Version 4.5.3-Jan30,17''']]
*[[Release Notes for BETA Version 4.5.3-Oct04|'''Release Notes for BETA Version 4.5.3-Oct04,16''']]
*[[Release Notes for BETA Version 4.5.3-Jun09|'''Release Notes for BETA Version 4.5.3-Jun09,16''']]
*[[Protocase Designer Version 4.3.3 Release Notes|Protocase Designer Release Notes for Versions 4.4.3 & 4.4.8]]

Release Notes for BETA Version 4.5.3-Oct04

2019-09-18T19:29:26Z

Mrodden: Added link to Release Notes

Protocase Designer Version 4.8.6 Release Notes-

2019-09-18T19:23:57Z

Mrodden: Removed link to software fixes released page

Release Notes

2019-09-18T19:23:17Z

Mrodden: Updated for 4.8.7

'''September 2019 Protocase Designer 4.8.7'''
 
Features and Improvements in the latest versions of Designer
* Rubber Feet added to cutout library
* Remove the exclusion zone around cutouts
* Various bug fixes

 
[[Knowledgebase_-_Software_Fixes_Released|Latest Fixes in Beta Versions Released After Version 4.8.5]]
 

=====Archival Release Notes=====
*[[Protocase Designer Version 4.8.6 Release Notes-|'''Protocase Designer Version 4.8.6 Release Notes-July 30,19''']]
*[[Protocase Designer Version 4.8.5 Release Notes-|'''Protocase Designer Version 4.8.5 Release Notes-May 29,19''']]
*[[Protocase Designer Version 4.7 Release Notes-|'''Protocase Designer Version 4.7 Release Notes-Aug 30,17''']]
*[[Protocase Designer Version 4.6.8 Release Notes-Aug 30,17|'''Protocase Designer Version 4.6.8 Release Notes-Aug 30,17''']]
*[[Protocase Designer Version 4.5 Release Notes|'''Protocase Designer Version 4.5 Release Notes''' (February 2016)]] 
*[[Release Notes for BETA Version 4.5.3-Feb13_17|'''Release Notes for BETA Version 4.5.3-Feb13,17''']]
*[[Release Notes for BETA Version 4.5.3-Jan30_17|'''Release Notes for BETA Version 4.5.3-Jan30,17''']]
*[[Release Notes for BETA Version 4.5.3-Oct04|'''Release Notes for BETA Version 4.5.3-Oct04,16''']]
*[[Release Notes for BETA Version 4.5.3-Jun09|'''Release Notes for BETA Version 4.5.3-Jun09,16''']]
*[[Protocase Designer Version 4.3.3 Release Notes|Protocase Designer Release Notes for Versions 4.4.3 & 4.4.8]]

Protocase Designer Version 4.8.6 Release Notes-

2019-09-18T19:20:16Z

Mrodden: Release Notes for Designer 4.8.6

Knowledgebase - Software Fixes Released

2019-09-17T16:27:23Z

Mrodden: Updated to 4.8.7.0.2

__NOTOC__
Fixes are documented on this page as they are released in Beta versions after the current General Release, which is Version 4.8. Links to fixes in previous versions are at the bottom of this page. 

==Links to the latest release==
The latest beta version released is '''Protocase Designer Version 4.8.7.0.2''' 

To begin the download, click the appropriate link below. For installation instructions, please see [[Quick Start#Installing Designer|Installing Designer]]. 

:[[https://www.protocasedesigner.com/RELEASE/protocaseDesigner-4.8.7.0.2.exe '''Windows''']] 
:[[https://www.protocasedesigner.com/RELEASE/protocaseDesigner-OSX-4.8.7.0.2.dmg '''Mac OSX 10.8+ in DMG format''']] 
:[[https://www.protocasedesigner.com/RELEASE/protocaseDesigner-x64-4.8.7.0.2.deb '''Linux Debian x64''']] 
:[[https://www.protocasedesigner.com/RELEASE/protocaseDesigner-linux-amd64-4.8.7.0.2.tar.gz '''Linux amd64''']] 

These releases are maintained for older versions of Mac OSX 
:[[http://protocasedesigner.com/RELEASE/protocaseDesigner-OSX-4.5.3-Jun09,16.zip '''Mac OSX 10.6 or 10.7 in ZIP format''']] 
:[[http://protocasedesigner.com/RELEASE/protocaseDesigner-OSX-4.5.3-Jun09,16.tar '''Mac OSX 10.6 or 10.7 in TAR format''']] 

==Fixes released in Version 4.8==

===Fixes released in Sepetember 2019===
* Welding Jig removed from 5-sided enclosure
* Rubber Feet added to cutout library
* Rackmount bracket no longer shifts when loaded
* Remove the exclusion zone around cutouts

===Fixes released in July 2019===
* Allow customers to specify how to attach sub assemblies
* Fix for SVG's not visible in 2D editor
* Fix for Consolet not showing the front upon loading
* Fixed installation issue on Ubuntu that caused error when loading main jdesigner class

===Fixes released in June 2019===
* Restored Merge functionality that was accidentally removed from 2D editor.
* Fixed bug where extruded sides did not save properly
* Fixed issue when registering outside of North America
* Fixed issue where some older files didn't load properly if they had incompatible PEMs

==Archival Beta Release Notes==
* [[Fixes released in Version 4.7|Fixes released for Version 4.7]]
* [[Fixes released in Version 4.6|Fixes released for Version 4.6]]
* [[Fixes released in Version 4.5.X|Fixes released for Version 4.5.X]]
* [[Fixes released in Version 4.4.9|Fixes released for Version 4.4.9]]

Knowledgebase - Software Fixes Released

2019-09-12T18:57:53Z

Mrodden: Rubber Feet released

__NOTOC__
Fixes are documented on this page as they are released in Beta versions after the current General Release, which is Version 4.8. Links to fixes in previous versions are at the bottom of this page. 

==Links to the latest release==
The latest beta version released is '''Protocase Designer Version 4.8.7.0.1''' 

To begin the download, click the appropriate link below. For installation instructions, please see [[Quick Start#Installing Designer|Installing Designer]]. 

:[[https://www.protocasedesigner.com/RELEASE/protocaseDesigner-4.8.7.0.1.exe '''Windows''']] 
:[[https://www.protocasedesigner.com/RELEASE/protocaseDesigner-OSX-4.8.7.0.1.dmg '''Mac OSX 10.8+ in DMG format''']] 
:[[https://www.protocasedesigner.com/RELEASE/protocaseDesigner-x64-4.8.7.0.1.deb '''Linux Debian x64''']] 
:[[https://www.protocasedesigner.com/RELEASE/protocaseDesigner-linux-amd64-4.8.7.0.1.tar.gz '''Linux amd64''']] 

These releases are maintained for older versions of Mac OSX 
:[[http://protocasedesigner.com/RELEASE/protocaseDesigner-OSX-4.5.3-Jun09,16.zip '''Mac OSX 10.6 or 10.7 in ZIP format''']] 
:[[http://protocasedesigner.com/RELEASE/protocaseDesigner-OSX-4.5.3-Jun09,16.tar '''Mac OSX 10.6 or 10.7 in TAR format''']] 

==Fixes released in Version 4.8==

===Fixes released in Sepetember 2019===
* Rubber Feet added to cutout library
* Rackmount bracket no longer shifts when loaded
* Remove the exclusion zone around cutouts

===Fixes released in July 2019===
* Allow customers to specify how to attach sub assemblies
* Fix for SVG's not visible in 2D editor
* Fix for Consolet not showing the front upon loading
* Fixed installation issue on Ubuntu that caused error when loading main jdesigner class

===Fixes released in June 2019===
* Restored Merge functionality that was accidentally removed from 2D editor.
* Fixed bug where extruded sides did not save properly
* Fixed issue when registering outside of North America
* Fixed issue where some older files didn't load properly if they had incompatible PEMs

==Archival Beta Release Notes==
* [[Fixes released in Version 4.7|Fixes released for Version 4.7]]
* [[Fixes released in Version 4.6|Fixes released for Version 4.6]]
* [[Fixes released in Version 4.5.X|Fixes released for Version 4.5.X]]
* [[Fixes released in Version 4.4.9|Fixes released for Version 4.4.9]]

Knowledgebase - Known Issues

2019-09-03T18:45:21Z

Mrodden: Shifted cutouts

__NOTOC__
The following issues might be encountered in the latest release.

===Cutouts may shift when exported to DXF===
There was an issue in limited cases where cutouts shifted when exported to DXF. This has been corrected as of Aug 2nd, 2019, but a small number of orders may have been affected.
If you experience this issue, please contact your account manager.

===5-sided enclosure welding===
Designs using the 5-sided enclosure template do not include plug welding in the quote.

===Hanging splash screen on linux - Designer 4.7 not compatible with OpenJDK included in Ubuntu 18.04===
Designer will not launch with the current version of OpenJDK. This may cause the splash screen to hang when attempting to load Designer.
We suggest using the Oracle JDK with Designer.

===Default Ubuntu 18.04 Driver issue===
There is an issue in JOGL that prevents the loading of Designer 4.7 on Ubuntu 18.04 with the default Nouveau graphics drivers. You may need to use the drivers supplied by your graphics card manufacturer to use Designer.

===Issue when changing your home directory===
In the latest version of Designer, there is an issue when changing your home directory to a root directory. (d:\, for example). This may cause Designer to freeze. Creating a directory off of the root and setting that to your home directory is the current workaround for that. This will be resolved in the next release of Designer.

===Running Designer on Linux with MESA===
While running Designer on a Linux virtual machine with the latest version of MESA, we encountered a glXCreatePbuffer error.
This is due to an issue in the graphics library used in Designer. Until this is resolved, we do not recommend running Designer with this combination of software.

===Cover on 5-sided enclosure may appear shifted on reload===
In version 4.6.16, if seam weld is selected on a 5-sided enclosure with a one piece base, the cover may appear shifted from its origin when reloaded. This may cause confusion when trying to align objects on the cover.
This will be corrected in version 4.7.

===L-shape and rackmount enclosures===
L-shape and rackmount enclosure designs created before January 2013, when loaded into the current Designer version, might have offset cutouts. If you encounter this problem, please email the design file to designersupport@protocase.com stating the problem, and we will manually convert the file for you at no charge.

===Importing large SVG files===
If importing a large SVG file, Designer may appear to freeze. Please be patient and give Designer time to process the file. We are working to add a status screen to provide better feedback when importing large files.

===Unable to export to STEP or IGES on Ubuntu===
Some customers have experienced issues with exporting to STEP and IGES formats when using Ubuntu. We are working on a solution.

===Imported STEP / IGES files missing features in Designer===
The STEP and IGES export features are currently only suitable for archival purposes. They cannot currently be imported back into Designer and used as fully featured models.
That ability is in development, and planned for the next release of Designer. Until then, if you have a STEP / IGES model that you would like to convert to a PDA, please contact your Account Manager or email info@protocase.com

===Maximum Pocket Depth===
In the new version of Designer, we have introduced the ability to add pockets. As a general rule, the maximum depth of a pocket for a given metal thickness is the (metal thickness - 0.06" (0.1524cm)).

===Min Pocket Radius===
There are limitations as to the pocket corner radius we can cut with certain tools. The following table outlines the min corner radius for a given depth of pocket.
{| class="wikitable"
|+Pockets in Steel Enclosures (CNC Milling)
|-
|Depth Of Pocket||Min Corner Radius
|-
|Up to 0.47"||0.016"
|-
|Up to 0.95"||0.063"
|-
|Up to 1.875"||0.125"
|-
|Up to 5.5"||0.5"
|}

{| class="wikitable"
|+Pockets in Non-Steel Enclosures(Router)
|-
|Depth Of Pocket||Min Corner Radius
|-
|Up to 0.13"||0.022"
|-
|Up to 0.188"||0.032"
|-
|Up to 0.26"||0.063"
|-
|Up to 0.5"||0.094"
|-
|Up to 0.626"||0.125"
|-
|Up to 1.0"||0.188"
|}

===IGES Export===
We have been seeing an issue where a Protocase Designer file exported as an IGES file is unable to be imported into SolidWorks 2018. 
This has now been resolved in the latest Solidworks update (Service Pack 1). Note, the '''Enable 3D Interconnect''' setting must be enabled. This can be found under ''Tools->Options->Import->General''

===Windows 10===
There was an issue in Windows 10 Tablet Mode that would cause the Protocase Designer Menu Bar to be hidden. This has been resolved in the latest Windows 10 automatic update.

===Image Load Error for .JPG files===
Some .JPG files do not import with the Java tools used for Protocase Designer. If you receive an error message ("Unable to load image...") when attempting to place a .JPG file on a face, we recommend that you convert the .JPG to a bitmap format, such as .PNG. If for any reason you cannot save the .JPG as a bitmap, one program that works very well for converting images is [http://www.imagemagick.org '''ImageMagick'''], which is free and runs with Unix, Mac OS X, iOS, and Windows.

===Warning for grained finishes===
When part dimensions are too small for a grained finish, Designer issues a warning that you cannot use grained finish on galvanneal, even when the part is not galvanneal. Ignore the warning, but ensure the minimum dimension for a grained finish is 3” x 5”.

===Computer enclosure templates===
The computer enclosure templates allow you to specify dimensions that are below the minimum sizes required to accommodate the cutouts or PEM layouts.

===Copying/pasting text boxes and grouped cutouts===
Copying/pasting a text box does not retain the rotation of the box, and copying/pasting a group of cutouts mirrors the parts.

===Computer enclosure welding===
In the ATX and Mini-ITX templates, both the '''Has Seam Welds''' and '''Has Tack Welds''' options can be selected. If both are selected, Protocase will perform only the seam welds.

===Importing graphics templates===
When using the '''Import graphics template''' command, Designer displays silkscreen-related prompts even when the face (or default) is set to Direct Digital printing.

===Loading times===
On standard machines, complex templates (such as a 3-Piece Rackmount, Recessed Consolet, or Tiered Consolet) could take a little extra time to load, as could complex PDAs when first loaded after installing a Designer upgrade. Each release includes incremental improvements to these loading times.

===Mirror Y===
When you click '''Mirror Y''' for an object (including text), the object does not stay in the exact same place, and you can get a Boundary Warning even if it is nowhere near a boundary. Until this is fixed, simply accept the placement, then move it back where you wanted.

===Placing a PEM===
When placing a PEM, if you click any tool, the items are placed and shown in the 3D View exactly ''as if'' you had clicked the '''Accept & Close''' button, but those items are not accepted, quoted or saved.

'''See Also:'''
* [[Knowledgebase_-_Planned_Enhancements | Planned Enhancements]]
*[[Knowledgebase_-_Software_Fixes_Released | Software Fixes Released]]

Knowledgebase - Known Issues

2019-08-22T19:15:19Z

Mrodden: Reordered items to show most customer impact at the top.

__NOTOC__
The following issues might be encountered in the latest release.

===5-sided enclosure welding===
Designs using the 5-sided enclosure template do not include plug welding in the quote.

===Hanging splash screen on linux - Designer 4.7 not compatible with OpenJDK included in Ubuntu 18.04===
Designer will not launch with the current version of OpenJDK. This may cause the splash screen to hang when attempting to load Designer.
We suggest using the Oracle JDK with Designer.

===Default Ubuntu 18.04 Driver issue===
There is an issue in JOGL that prevents the loading of Designer 4.7 on Ubuntu 18.04 with the default Nouveau graphics drivers. You may need to use the drivers supplied by your graphics card manufacturer to use Designer.

===Issue when changing your home directory===
In the latest version of Designer, there is an issue when changing your home directory to a root directory. (d:\, for example). This may cause Designer to freeze. Creating a directory off of the root and setting that to your home directory is the current workaround for that. This will be resolved in the next release of Designer.

===Running Designer on Linux with MESA===
While running Designer on a Linux virtual machine with the latest version of MESA, we encountered a glXCreatePbuffer error.
This is due to an issue in the graphics library used in Designer. Until this is resolved, we do not recommend running Designer with this combination of software.

===Cover on 5-sided enclosure may appear shifted on reload===
In version 4.6.16, if seam weld is selected on a 5-sided enclosure with a one piece base, the cover may appear shifted from its origin when reloaded. This may cause confusion when trying to align objects on the cover.
This will be corrected in version 4.7.

===L-shape and rackmount enclosures===
L-shape and rackmount enclosure designs created before January 2013, when loaded into the current Designer version, might have offset cutouts. If you encounter this problem, please email the design file to designersupport@protocase.com stating the problem, and we will manually convert the file for you at no charge.

===Importing large SVG files===
If importing a large SVG file, Designer may appear to freeze. Please be patient and give Designer time to process the file. We are working to add a status screen to provide better feedback when importing large files.

===Unable to export to STEP or IGES on Ubuntu===
Some customers have experienced issues with exporting to STEP and IGES formats when using Ubuntu. We are working on a solution.

===Imported STEP / IGES files missing features in Designer===
The STEP and IGES export features are currently only suitable for archival purposes. They cannot currently be imported back into Designer and used as fully featured models.
That ability is in development, and planned for the next release of Designer. Until then, if you have a STEP / IGES model that you would like to convert to a PDA, please contact your Account Manager or email info@protocase.com

===Maximum Pocket Depth===
In the new version of Designer, we have introduced the ability to add pockets. As a general rule, the maximum depth of a pocket for a given metal thickness is the (metal thickness - 0.06" (0.1524cm)).

===Min Pocket Radius===
There are limitations as to the pocket corner radius we can cut with certain tools. The following table outlines the min corner radius for a given depth of pocket.
{| class="wikitable"
|+Pockets in Steel Enclosures (CNC Milling)
|-
|Depth Of Pocket||Min Corner Radius
|-
|Up to 0.47"||0.016"
|-
|Up to 0.95"||0.063"
|-
|Up to 1.875"||0.125"
|-
|Up to 5.5"||0.5"
|}

{| class="wikitable"
|+Pockets in Non-Steel Enclosures(Router)
|-
|Depth Of Pocket||Min Corner Radius
|-
|Up to 0.13"||0.022"
|-
|Up to 0.188"||0.032"
|-
|Up to 0.26"||0.063"
|-
|Up to 0.5"||0.094"
|-
|Up to 0.626"||0.125"
|-
|Up to 1.0"||0.188"
|}

===IGES Export===
We have been seeing an issue where a Protocase Designer file exported as an IGES file is unable to be imported into SolidWorks 2018. 
This has now been resolved in the latest Solidworks update (Service Pack 1). Note, the '''Enable 3D Interconnect''' setting must be enabled. This can be found under ''Tools->Options->Import->General''

===Windows 10===
There was an issue in Windows 10 Tablet Mode that would cause the Protocase Designer Menu Bar to be hidden. This has been resolved in the latest Windows 10 automatic update.

===Image Load Error for .JPG files===
Some .JPG files do not import with the Java tools used for Protocase Designer. If you receive an error message ("Unable to load image...") when attempting to place a .JPG file on a face, we recommend that you convert the .JPG to a bitmap format, such as .PNG. If for any reason you cannot save the .JPG as a bitmap, one program that works very well for converting images is [http://www.imagemagick.org '''ImageMagick'''], which is free and runs with Unix, Mac OS X, iOS, and Windows.

===Warning for grained finishes===
When part dimensions are too small for a grained finish, Designer issues a warning that you cannot use grained finish on galvanneal, even when the part is not galvanneal. Ignore the warning, but ensure the minimum dimension for a grained finish is 3” x 5”.

===Computer enclosure templates===
The computer enclosure templates allow you to specify dimensions that are below the minimum sizes required to accommodate the cutouts or PEM layouts.

===Copying/pasting text boxes and grouped cutouts===
Copying/pasting a text box does not retain the rotation of the box, and copying/pasting a group of cutouts mirrors the parts.

===Computer enclosure welding===
In the ATX and Mini-ITX templates, both the '''Has Seam Welds''' and '''Has Tack Welds''' options can be selected. If both are selected, Protocase will perform only the seam welds.

===Importing graphics templates===
When using the '''Import graphics template''' command, Designer displays silkscreen-related prompts even when the face (or default) is set to Direct Digital printing.

===Loading times===
On standard machines, complex templates (such as a 3-Piece Rackmount, Recessed Consolet, or Tiered Consolet) could take a little extra time to load, as could complex PDAs when first loaded after installing a Designer upgrade. Each release includes incremental improvements to these loading times.

===Mirror Y===
When you click '''Mirror Y''' for an object (including text), the object does not stay in the exact same place, and you can get a Boundary Warning even if it is nowhere near a boundary. Until this is fixed, simply accept the placement, then move it back where you wanted.

===Placing a PEM===
When placing a PEM, if you click any tool, the items are placed and shown in the 3D View exactly ''as if'' you had clicked the '''Accept & Close''' button, but those items are not accepted, quoted or saved.

'''See Also:'''
* [[Knowledgebase_-_Planned_Enhancements | Planned Enhancements]]
*[[Knowledgebase_-_Software_Fixes_Released | Software Fixes Released]]

Knowledgebase - Known Issues

2019-08-19T13:44:46Z

Mrodden: Cleaned up known issues

Knowledgebase - Known Issues

2019-08-19T13:36:27Z

Mrodden:

__NOTOC__
The following issues might be encountered in the latest release.

===Unable to export to STEP or IGES on Ubuntu===
Some customers have experienced issues with exporting to STEP and IGES formats when using Ubuntu. We are working on a solution.

===Imported STEP / IGES files missing features in Designer===
The STEP and IGES export features are currently only suitable for archival purposes. They cannot currently be imported back into Designer and used as fully featured models.
That ability is in development, and planned for the next release of Designer. Until then, if you have a STEP / IGES model that you would like to convert to a PDA, please contact your Account Manager or email info@protocase.com

===Hanging splash screen on linux - Designer 4.7 not compatible with OpenJDK included in Ubuntu 18.04===
Designer will not launch with the current version of OpenJDK. This may cause the splash screen to hang when attempting to load Designer.
We suggest using the Oracle JDK with Designer.

===Default Ubuntu 18.04 Driver issue===
There is an issue in JOGL that prevents the loading of Designer 4.7 on Ubuntu 18.04 with the default Nouveau graphics drivers. You may need to use the drivers supplied by your graphics card manufacturer to use Designer.

===Maximum Pocket Depth===
In the new version of Designer, we have introduced the ability to add pockets. As a general rule, the maximum depth of a pocket for a given metal thickness is the (metal thickness - 0.06" (0.1524cm)).

===Min Pocket Radius===
There are limitations as to the pocket corner radius we can cut with certain tools. The following table outlines the min corner radius for a given depth of pocket.
{| class="wikitable"
|+Pockets in Steel Enclosures (CNC Milling)
|-
|Depth Of Pocket||Min Corner Radius
|-
|Up to 0.47"||0.016"
|-
|Up to 0.95"||0.063"
|-
|Up to 1.875"||0.125"
|-
|Up to 5.5"||0.5"
|}

{| class="wikitable"
|+Pockets in Non-Steel Enclosures(Router)
|-
|Depth Of Pocket||Min Corner Radius
|-
|Up to 0.13"||0.022"
|-
|Up to 0.188"||0.032"
|-
|Up to 0.26"||0.063"
|-
|Up to 0.5"||0.094"
|-
|Up to 0.626"||0.125"
|-
|Up to 1.0"||0.188"
|}

===Importing large SVG files===
If importing a large SVG file, Designer may appear to freeze. Please be patient and give Designer time to process the file. We are working to add a status screen to provide better feedback when importing large files.

===Issue when changing your home directory===
In the latest version of Designer, there is an issue when changing your home directory to a root directory. (d:\, for example). This may cause Designer to freeze. Creating a directory off of the root and setting that to your home directory is the current workaround for that. This will be resolved in the next release of Designer.

===Invalid Design Check on 5-sided Enclosures===
In the latest version of Designer, there may be a design check thrown indicating a graphic can't be placed on the front or rear face of 5-sided enclosures. This is due to Designer incorrectly detecting the presence of wall mounts. This will be corrected in the next version of Designer. Until that version is released, please work with your Account Manager or email us at info@protocase.com to order or quote these enclosures.

===Running Designer on Linux with MESA===
While running Designer on a Linux virtual machine with the latest version of MESA, we encountered a glXCreatePbuffer error.
This is due to an issue in the graphics library used in Designer. Until this is resolved, we do not recommend running Designer with this combination of software.

===Cover on 5-sided enclosure may appear shifted on reload===
In version 4.6.16, if seam weld is selected on a 5-sided enclosure with a one piece base, the cover may appear shifted from its origin when reloaded. This may cause confusion when trying to align objects on the cover.
This will be corrected in version 4.7.

===Consolet templates may cause Design Check issues===
In version 4.6.16, when designing a consolet enclosure, the bottom screws may cause design check errors, even with default options. This will be resolved in the next version of Designer, but for now setting the base thickness greater then 0.060" (1.52mm) should avoid this issue. If you have trouble with this, please contact your account manager or email us at info@protocase.com.

===Unable to change Silkscreen Colors Issue===
In version 4.6.15, there is an issue that prevents users from changing the color of text after it is placed. Please download the latest version of Designer to resolve this issue.

===Graphics Hardware warning===
In version 4.6.14 there could be an issue that causes Designer to incorrectly detect that your graphics capabilities do not meet requirements. This has been fixed in 4.6.15. Please download the newest version of Designer to resolve this issue.

===IGES Export===
We have been seeing an issue where a Protocase Designer file exported as an IGES file is unable to be imported into SolidWorks 2018. 
This has now been resolved in the latest Solidworks update (Service Pack 1). Note, the '''Enable 3D Interconnect''' setting must be enabled. This can be found under ''Tools->Options->Import->General''

===Connection Issues when quoting / ordering===

Connection issues have been resolved in the 4.6.13 release, but if you encounter
an issue, please refer to the FAQ entry - [[FAQ#Why_do_I_get_an_error_when_trying_to_register_in_Protocase_Designer.3F|'''Error when trying to register in Protocase Designer''']]

===Line on 3D Editor===
This has been corrected in 4.6.13, but if you see this,
you can send your design to designersupport@protocase.com and we will remove it for you.

===Windows 10===
There was an issue in Windows 10 Tablet Mode that would cause the Protocase Designer Menu Bar to be hidden. This has been resolved in the latest Windows 10 automatic update.

===Image Load Error for .JPG files===
Some .JPG files do not import with the Java tools used for Protocase Designer. If you receive an error message ("Unable to load image...") when attempting to place a .JPG file on a face, we recommend that you convert the .JPG to a bitmap format, such as .PNG. If for any reason you cannot save the .JPG as a bitmap, one program that works very well for converting images is [http://www.imagemagick.org '''ImageMagick'''], which is free and runs with Unix, Mac OS X, iOS, and Windows.

===Offset Grid===
If you enter an '''Offset Width''' and/or '''Height''' to the '''Grid Size''' and then use '''Snap to Grid''', objects do not snap to the correct coordinates.

===Warning for grained finishes===
When part dimensions are too small for a grained finish, Designer issues a warning that you cannot use grained finish on galvanneal, even when the part is not galvanneal. Ignore the warning, but ensure the minimum dimension for a grained finish is 3” x 5”.

===Computer enclosure templates===
The computer enclosure templates allow you to specify dimensions that are below the minimum sizes required to accommodate the cutouts or PEM layouts.

===Copying/pasting text boxes and grouped cutouts===
Copying/pasting a text box does not retain the rotation of the box, and copying/pasting a group of cutouts mirrors the parts.

===Computer enclosure welding===
In the ATX and Mini-ITX templates, both the '''Has Seam Welds''' and '''Has Tack Welds''' options can be selected. If both are selected, Protocase will perform only the seam welds.

===5-sided enclosure welding===
Designs using the 5-sided enclosure template do not include plug welding in the quote.

===Importing graphics templates===
When using the '''Import graphics template''' command, Designer displays silkscreen-related prompts even when the face (or default) is set to Direct Digital printing.

===Loading times===
On standard machines, complex templates (such as a 3-Piece Rackmount, Recessed Consolet, or Tiered Consolet) could take a little extra time to load, as could complex PDAs when first loaded after installing a Designer upgrade. Each release includes incremental improvements to these loading times.

===Trimming ellipses and circles===
Ellipses and circles will not intersect in the Trim mode with elliptical arcs or other ellipses. For example, if you draw an ellipse and then place a different shape on top of it, such as a rectangle or circle, there is no problem. But if you add an elliptical arc or another ellipse across the existing one, the objects cannot be trimmed or merged.

===Mirror Y===
When you click '''Mirror Y''' for an object (including text), the object does not stay in the exact same place, and you can get a Boundary Warning even if it is nowhere near a boundary. Until this is fixed, simply accept the placement, then move it back where you wanted.

===L-shape and rackmount enclosures===
L-shape and rackmount enclosure designs created before January 2013, when loaded into the current Designer version, might have offset cutouts. If you encounter this problem, please email the design file to designersupport@protocase.com stating the problem, and we will manually convert the file for you at no charge.

===Loading personal cutouts===
Cutout Library Manager > Create Sub Assembly: When loading an item you have created, it is not yet displayed in the 3D View.

===Placing a PEM===
When placing a PEM, if you click any tool, the items are placed and shown in the 3D View exactly ''as if'' you had clicked the '''Accept & Close''' button, but those items are not accepted, quoted or saved.

'''See Also:'''
* [[Knowledgebase_-_Planned_Enhancements | Planned Enhancements]]
*[[Knowledgebase_-_Software_Fixes_Released | Software Fixes Released]]

Knowledgebase - Known Issues

2019-08-19T13:35:26Z

Mrodden:

__NOTOC__
The following issues might be encountered in the latest release.

===Unable to export to STEP or IGES on Ubuntu===
Some customers have experienced issues with exporting to STEP and IGES formats when using Ubuntu. We are working on a solution.

===Imported STEP / IGES files missing features in Designer===
The STEP and IGES export features are currently only suitable for archival purposes. They cannot currently be imported back into Designer and used as fully featured models.
That ability is in development, and planned for the next release of Designer. Until then, if you have a STEP / IGES model that you would like to convert to a PDA, please contact your Account Manager or email info@protocase.com

===Hanging splash screen on linux - Designer 4.7 not compatible with OpenJDK included in Ubuntu 18.04===
Designer will not launch with the current version of OpenJDK. This may cause the splash screen to hang when attempting to load Designer.
We suggest using the Oracle JDK with Designer.

===Default Ubuntu 18.04 Driver issue===
There is an issue in JOGL that prevents the loading of Designer 4.7 on Ubuntu 18.04 with the default Nouveau graphics drivers. You may need to use the drivers supplied by your graphics card manufacturer to use Designer.

===Maximum Pocket Depth===
In the new version of Designer, we have introduced the ability to add pockets. As a general rule, the maximum depth of a pocket for a given metal thickness is the (metal thickness - 0.06" (0.1524cm)).

===Min Pocket Radius===
There are limitations as to the pocket corner radius we can cut with certain tools. The following table outlines the min corner radius for a given depth of pocket.
{| class="wikitable"
|+Pockets in Steel Enclosures (CNC Milling)
|-
|Depth Of Pocket||Min Corner Radius
|-
|Up to 0.47"||0.016"
|-
|Up to 0.95"||0.063"
|-
|Up to 1.875"||0.125"
|-
|Up to 5.5"||0.5"
|}

{| class="wikitable"
|+Pockets in Non-Steel Enclosures(Router)
|-
|Depth Of Pocket||Min Corner Radius
|-
|Up to 0.13"||0.022"
|-
|Up to 0.188"||0.032"
|-
|Up to 0.26"||0.063"
|-
|Up to 0.5"||0.094"
|-
|Up to 0.626"||0.125"
|-
|Up to 1.0"||0.188"
|}

===Importing large SVG files===
If importing a large SVG file, Designer may appear to freeze. Please be patient and give Designer time to process the file. We are working to add a status screen to provide better feedback when importing large files.

===Issue when changing your home directory===
In the latest version of Designer, there is an issue when changing your home directory to a root directory. (d:\, for example). This may cause Designer to freeze. Creating a directory off of the root and setting that to your home directory is the current workaround for that. This will be resolved in the next release of Designer.

===Registration issue when registering for the first time===
In the latest version of Designer, there is an issue that prevents registration information to be sent to our servers the first time you attempt to register. In this case you will not receive the confirmation email to activate your registration. We have a solution for this and it will be in the next release of Designer. If you experience this, please try registering once more, and if you still have trouble, please contact us at info@protocase.com.

===Invalid Design Check on 5-sided Enclosures===
In the latest version of Designer, there may be a design check thrown indicating a graphic can't be placed on the front or rear face of 5-sided enclosures. This is due to Designer incorrectly detecting the presence of wall mounts. This will be corrected in the next version of Designer. Until that version is released, please work with your Account Manager or email us at info@protocase.com to order or quote these enclosures.

===Running Designer on Linux with MESA===
While running Designer on a Linux virtual machine with the latest version of MESA, we encountered a glXCreatePbuffer error.
This is due to an issue in the graphics library used in Designer. Until this is resolved, we do not recommend running Designer with this combination of software.

===Cover on 5-sided enclosure may appear shifted on reload===
In version 4.6.16, if seam weld is selected on a 5-sided enclosure with a one piece base, the cover may appear shifted from its origin when reloaded. This may cause confusion when trying to align objects on the cover.
This will be corrected in version 4.7.

===Consolet templates may cause Design Check issues===
In version 4.6.16, when designing a consolet enclosure, the bottom screws may cause design check errors, even with default options. This will be resolved in the next version of Designer, but for now setting the base thickness greater then 0.060" (1.52mm) should avoid this issue. If you have trouble with this, please contact your account manager or email us at info@protocase.com.

===Unable to change Silkscreen Colors Issue===
In version 4.6.15, there is an issue that prevents users from changing the color of text after it is placed. Please download the latest version of Designer to resolve this issue.

===Graphics Hardware warning===
In version 4.6.14 there could be an issue that causes Designer to incorrectly detect that your graphics capabilities do not meet requirements. This has been fixed in 4.6.15. Please download the newest version of Designer to resolve this issue.

===IGES Export===
We have been seeing an issue where a Protocase Designer file exported as an IGES file is unable to be imported into SolidWorks 2018. 
This has now been resolved in the latest Solidworks update (Service Pack 1). Note, the '''Enable 3D Interconnect''' setting must be enabled. This can be found under ''Tools->Options->Import->General''

===Connection Issues when quoting / ordering===

Connection issues have been resolved in the 4.6.13 release, but if you encounter
an issue, please refer to the FAQ entry - [[FAQ#Why_do_I_get_an_error_when_trying_to_register_in_Protocase_Designer.3F|'''Error when trying to register in Protocase Designer''']]

===Line on 3D Editor===
This has been corrected in 4.6.13, but if you see this,
you can send your design to designersupport@protocase.com and we will remove it for you.

===Windows 10===
There was an issue in Windows 10 Tablet Mode that would cause the Protocase Designer Menu Bar to be hidden. This has been resolved in the latest Windows 10 automatic update.

===Image Load Error for .JPG files===
Some .JPG files do not import with the Java tools used for Protocase Designer. If you receive an error message ("Unable to load image...") when attempting to place a .JPG file on a face, we recommend that you convert the .JPG to a bitmap format, such as .PNG. If for any reason you cannot save the .JPG as a bitmap, one program that works very well for converting images is [http://www.imagemagick.org '''ImageMagick'''], which is free and runs with Unix, Mac OS X, iOS, and Windows.

===Offset Grid===
If you enter an '''Offset Width''' and/or '''Height''' to the '''Grid Size''' and then use '''Snap to Grid''', objects do not snap to the correct coordinates.

===Warning for grained finishes===
When part dimensions are too small for a grained finish, Designer issues a warning that you cannot use grained finish on galvanneal, even when the part is not galvanneal. Ignore the warning, but ensure the minimum dimension for a grained finish is 3” x 5”.

===Computer enclosure templates===
The computer enclosure templates allow you to specify dimensions that are below the minimum sizes required to accommodate the cutouts or PEM layouts.

===Copying/pasting text boxes and grouped cutouts===
Copying/pasting a text box does not retain the rotation of the box, and copying/pasting a group of cutouts mirrors the parts.

===Computer enclosure welding===
In the ATX and Mini-ITX templates, both the '''Has Seam Welds''' and '''Has Tack Welds''' options can be selected. If both are selected, Protocase will perform only the seam welds.

===5-sided enclosure welding===
Designs using the 5-sided enclosure template do not include plug welding in the quote.

===Importing graphics templates===
When using the '''Import graphics template''' command, Designer displays silkscreen-related prompts even when the face (or default) is set to Direct Digital printing.

===Loading times===
On standard machines, complex templates (such as a 3-Piece Rackmount, Recessed Consolet, or Tiered Consolet) could take a little extra time to load, as could complex PDAs when first loaded after installing a Designer upgrade. Each release includes incremental improvements to these loading times.

===Trimming ellipses and circles===
Ellipses and circles will not intersect in the Trim mode with elliptical arcs or other ellipses. For example, if you draw an ellipse and then place a different shape on top of it, such as a rectangle or circle, there is no problem. But if you add an elliptical arc or another ellipse across the existing one, the objects cannot be trimmed or merged.

===Mirror Y===
When you click '''Mirror Y''' for an object (including text), the object does not stay in the exact same place, and you can get a Boundary Warning even if it is nowhere near a boundary. Until this is fixed, simply accept the placement, then move it back where you wanted.

===L-shape and rackmount enclosures===
L-shape and rackmount enclosure designs created before January 2013, when loaded into the current Designer version, might have offset cutouts. If you encounter this problem, please email the design file to designersupport@protocase.com stating the problem, and we will manually convert the file for you at no charge.

===Loading personal cutouts===
Cutout Library Manager > Create Sub Assembly: When loading an item you have created, it is not yet displayed in the 3D View.

===Placing a PEM===
When placing a PEM, if you click any tool, the items are placed and shown in the 3D View exactly ''as if'' you had clicked the '''Accept & Close''' button, but those items are not accepted, quoted or saved.

'''See Also:'''
* [[Knowledgebase_-_Planned_Enhancements | Planned Enhancements]]
*[[Knowledgebase_-_Software_Fixes_Released | Software Fixes Released]]

Knowledgebase - Known Issues

2019-08-19T13:34:17Z

Mrodden:

__NOTOC__
The following issues might be encountered in the latest release.

===Extruded Sides do not save properly===
In version 4.8.5.2, the extruded sides did not save properly. That has been fixed in 4.8.5.3. If you have an extruded enclosure that loads with the sides not extruded and out of place, try the Transfer to New Assembly feature to copy all features to a new extruded enclosure, and that should save properly. If you have issues, please email info@protocase.com

===Unable to export to STEP or IGES on Ubuntu===
Some customers have experienced issues with exporting to STEP and IGES formats when using Ubuntu. We are working on a solution.

===Imported STEP / IGES files missing features in Designer===
The STEP and IGES export features are currently only suitable for archival purposes. They cannot currently be imported back into Designer and used as fully featured models.
That ability is in development, and planned for the next release of Designer. Until then, if you have a STEP / IGES model that you would like to convert to a PDA, please contact your Account Manager or email info@protocase.com

===Hanging splash screen on linux - Designer 4.7 not compatible with OpenJDK included in Ubuntu 18.04===
Designer will not launch with the current version of OpenJDK. This may cause the splash screen to hang when attempting to load Designer.
We suggest using the Oracle JDK with Designer.

===Default Ubuntu 18.04 Driver issue===
There is an issue in JOGL that prevents the loading of Designer 4.7 on Ubuntu 18.04 with the default Nouveau graphics drivers. You may need to use the drivers supplied by your graphics card manufacturer to use Designer.

===Maximum Pocket Depth===
In the new version of Designer, we have introduced the ability to add pockets. As a general rule, the maximum depth of a pocket for a given metal thickness is the (metal thickness - 0.06" (0.1524cm)).

===Min Pocket Radius===
There are limitations as to the pocket corner radius we can cut with certain tools. The following table outlines the min corner radius for a given depth of pocket.
{| class="wikitable"
|+Pockets in Steel Enclosures (CNC Milling)
|-
|Depth Of Pocket||Min Corner Radius
|-
|Up to 0.47"||0.016"
|-
|Up to 0.95"||0.063"
|-
|Up to 1.875"||0.125"
|-
|Up to 5.5"||0.5"
|}

{| class="wikitable"
|+Pockets in Non-Steel Enclosures(Router)
|-
|Depth Of Pocket||Min Corner Radius
|-
|Up to 0.13"||0.022"
|-
|Up to 0.188"||0.032"
|-
|Up to 0.26"||0.063"
|-
|Up to 0.5"||0.094"
|-
|Up to 0.626"||0.125"
|-
|Up to 1.0"||0.188"
|}

===Importing large SVG files===
If importing a large SVG file, Designer may appear to freeze. Please be patient and give Designer time to process the file. We are working to add a status screen to provide better feedback when importing large files.

===Issue when changing your home directory===
In the latest version of Designer, there is an issue when changing your home directory to a root directory. (d:\, for example). This may cause Designer to freeze. Creating a directory off of the root and setting that to your home directory is the current workaround for that. This will be resolved in the next release of Designer.

===Registration issue when registering for the first time===
In the latest version of Designer, there is an issue that prevents registration information to be sent to our servers the first time you attempt to register. In this case you will not receive the confirmation email to activate your registration. We have a solution for this and it will be in the next release of Designer. If you experience this, please try registering once more, and if you still have trouble, please contact us at info@protocase.com.

===Invalid Design Check on 5-sided Enclosures===
In the latest version of Designer, there may be a design check thrown indicating a graphic can't be placed on the front or rear face of 5-sided enclosures. This is due to Designer incorrectly detecting the presence of wall mounts. This will be corrected in the next version of Designer. Until that version is released, please work with your Account Manager or email us at info@protocase.com to order or quote these enclosures.

===Running Designer on Linux with MESA===
While running Designer on a Linux virtual machine with the latest version of MESA, we encountered a glXCreatePbuffer error.
This is due to an issue in the graphics library used in Designer. Until this is resolved, we do not recommend running Designer with this combination of software.

===Cover on 5-sided enclosure may appear shifted on reload===
In version 4.6.16, if seam weld is selected on a 5-sided enclosure with a one piece base, the cover may appear shifted from its origin when reloaded. This may cause confusion when trying to align objects on the cover.
This will be corrected in version 4.7.

===Consolet templates may cause Design Check issues===
In version 4.6.16, when designing a consolet enclosure, the bottom screws may cause design check errors, even with default options. This will be resolved in the next version of Designer, but for now setting the base thickness greater then 0.060" (1.52mm) should avoid this issue. If you have trouble with this, please contact your account manager or email us at info@protocase.com.

===Unable to change Silkscreen Colors Issue===
In version 4.6.15, there is an issue that prevents users from changing the color of text after it is placed. Please download the latest version of Designer to resolve this issue.

===Graphics Hardware warning===
In version 4.6.14 there could be an issue that causes Designer to incorrectly detect that your graphics capabilities do not meet requirements. This has been fixed in 4.6.15. Please download the newest version of Designer to resolve this issue.

===IGES Export===
We have been seeing an issue where a Protocase Designer file exported as an IGES file is unable to be imported into SolidWorks 2018. 
This has now been resolved in the latest Solidworks update (Service Pack 1). Note, the '''Enable 3D Interconnect''' setting must be enabled. This can be found under ''Tools->Options->Import->General''

===Connection Issues when quoting / ordering===

Connection issues have been resolved in the 4.6.13 release, but if you encounter
an issue, please refer to the FAQ entry - [[FAQ#Why_do_I_get_an_error_when_trying_to_register_in_Protocase_Designer.3F|'''Error when trying to register in Protocase Designer''']]

===Line on 3D Editor===
This has been corrected in 4.6.13, but if you see this,
you can send your design to designersupport@protocase.com and we will remove it for you.

===Windows 10===
There was an issue in Windows 10 Tablet Mode that would cause the Protocase Designer Menu Bar to be hidden. This has been resolved in the latest Windows 10 automatic update.

===Image Load Error for .JPG files===
Some .JPG files do not import with the Java tools used for Protocase Designer. If you receive an error message ("Unable to load image...") when attempting to place a .JPG file on a face, we recommend that you convert the .JPG to a bitmap format, such as .PNG. If for any reason you cannot save the .JPG as a bitmap, one program that works very well for converting images is [http://www.imagemagick.org '''ImageMagick'''], which is free and runs with Unix, Mac OS X, iOS, and Windows.

===Offset Grid===
If you enter an '''Offset Width''' and/or '''Height''' to the '''Grid Size''' and then use '''Snap to Grid''', objects do not snap to the correct coordinates.

===Warning for grained finishes===
When part dimensions are too small for a grained finish, Designer issues a warning that you cannot use grained finish on galvanneal, even when the part is not galvanneal. Ignore the warning, but ensure the minimum dimension for a grained finish is 3” x 5”.

===Computer enclosure templates===
The computer enclosure templates allow you to specify dimensions that are below the minimum sizes required to accommodate the cutouts or PEM layouts.

===Copying/pasting text boxes and grouped cutouts===
Copying/pasting a text box does not retain the rotation of the box, and copying/pasting a group of cutouts mirrors the parts.

===Computer enclosure welding===
In the ATX and Mini-ITX templates, both the '''Has Seam Welds''' and '''Has Tack Welds''' options can be selected. If both are selected, Protocase will perform only the seam welds.

===5-sided enclosure welding===
Designs using the 5-sided enclosure template do not include plug welding in the quote.

===Importing graphics templates===
When using the '''Import graphics template''' command, Designer displays silkscreen-related prompts even when the face (or default) is set to Direct Digital printing.

===Loading times===
On standard machines, complex templates (such as a 3-Piece Rackmount, Recessed Consolet, or Tiered Consolet) could take a little extra time to load, as could complex PDAs when first loaded after installing a Designer upgrade. Each release includes incremental improvements to these loading times.

===Trimming ellipses and circles===
Ellipses and circles will not intersect in the Trim mode with elliptical arcs or other ellipses. For example, if you draw an ellipse and then place a different shape on top of it, such as a rectangle or circle, there is no problem. But if you add an elliptical arc or another ellipse across the existing one, the objects cannot be trimmed or merged.

===Mirror Y===
When you click '''Mirror Y''' for an object (including text), the object does not stay in the exact same place, and you can get a Boundary Warning even if it is nowhere near a boundary. Until this is fixed, simply accept the placement, then move it back where you wanted.

===L-shape and rackmount enclosures===
L-shape and rackmount enclosure designs created before January 2013, when loaded into the current Designer version, might have offset cutouts. If you encounter this problem, please email the design file to designersupport@protocase.com stating the problem, and we will manually convert the file for you at no charge.

===Loading personal cutouts===
Cutout Library Manager > Create Sub Assembly: When loading an item you have created, it is not yet displayed in the 3D View.

===Placing a PEM===
When placing a PEM, if you click any tool, the items are placed and shown in the 3D View exactly ''as if'' you had clicked the '''Accept & Close''' button, but those items are not accepted, quoted or saved.

'''See Also:'''
* [[Knowledgebase_-_Planned_Enhancements | Planned Enhancements]]
*[[Knowledgebase_-_Software_Fixes_Released | Software Fixes Released]]

Knowledgebase - Known Issues

2019-07-29T16:57:09Z

Mrodden: /* Initial View of Consolet shows Rear instead of front sloped face */

__NOTOC__
The following issues might be encountered in the latest release.

===Extruded Sides do not save properly===
In version 4.8.5.2, the extruded sides did not save properly. That has been fixed in 4.8.5.3. If you have an extruded enclosure that loads with the sides not extruded and out of place, try the Transfer to New Assembly feature to copy all features to a new extruded enclosure, and that should save properly. If you have issues, please email info@protocase.com

===Unable to export to STEP or IGES on Ubuntu===
Some customers have experienced issues with exporting to STEP and IGES formats when using Ubuntu. We are working on a solution.

===Imported STEP / IGES files missing features in Designer===
The STEP and IGES export features are currently only suitable for archival purposes. They cannot currently be imported back into Designer and used as fully featured models.
That ability is in development, and planned for the next release of Designer. Until then, if you have a STEP / IGES model that you would like to convert to a PDA, please contact your Account Manager or email info@protocase.com

===Issue when registering outside Canada \ US===
Designer currently only has validation for Canadian and US postal codes. If you are outside of these countries you may get a warning that your postal code is invalid. This will be corrected in the next version of Designer. For now, if you select a different country, and change back to your country, the postal code field will be disabled and no warning will be presented.

===Hanging splash screen on linux - Designer 4.7 not compatible with OpenJDK included in Ubuntu 18.04===
Designer will not launch with the current version of OpenJDK. This may cause the splash screen to hang when attempting to load Designer.
We suggest using the Oracle JDK with Designer.

===Default Ubuntu 18.04 Driver issue===
There is an issue in JOGL that prevents the loading of Designer 4.7 on Ubuntu 18.04 with the default Nouveau graphics drivers. You may need to use the drivers supplied by your graphics card manufacturer to use Designer.

===Maximum Pocket Depth===
In the new version of Designer, we have introduced the ability to add pockets. As a general rule, the maximum depth of a pocket for a given metal thickness is the (metal thickness - 0.06" (0.1524cm)).

===Min Pocket Radius===
There are limitations as to the pocket corner radius we can cut with certain tools. The following table outlines the min corner radius for a given depth of pocket.
{| class="wikitable"
|+Pockets in Steel Enclosures (CNC Milling)
|-
|Depth Of Pocket||Min Corner Radius
|-
|Up to 0.47"||0.016"
|-
|Up to 0.95"||0.063"
|-
|Up to 1.875"||0.125"
|-
|Up to 5.5"||0.5"
|}

{| class="wikitable"
|+Pockets in Non-Steel Enclosures(Router)
|-
|Depth Of Pocket||Min Corner Radius
|-
|Up to 0.13"||0.022"
|-
|Up to 0.188"||0.032"
|-
|Up to 0.26"||0.063"
|-
|Up to 0.5"||0.094"
|-
|Up to 0.626"||0.125"
|-
|Up to 1.0"||0.188"
|}

===Importing large SVG files===
If importing a large SVG file, Designer may appear to freeze. Please be patient and give Designer time to process the file. We are working to add a status screen to provide better feedback when importing large files.

===Issue when changing your home directory===
In the latest version of Designer, there is an issue when changing your home directory to a root directory. (d:\, for example). This may cause Designer to freeze. Creating a directory off of the root and setting that to your home directory is the current workaround for that. This will be resolved in the next release of Designer.

===Registration issue when registering for the first time===
In the latest version of Designer, there is an issue that prevents registration information to be sent to our servers the first time you attempt to register. In this case you will not receive the confirmation email to activate your registration. We have a solution for this and it will be in the next release of Designer. If you experience this, please try registering once more, and if you still have trouble, please contact us at info@protocase.com.

===Invalid Design Check on 5-sided Enclosures===
In the latest version of Designer, there may be a design check thrown indicating a graphic can't be placed on the front or rear face of 5-sided enclosures. This is due to Designer incorrectly detecting the presence of wall mounts. This will be corrected in the next version of Designer. Until that version is released, please work with your Account Manager or email us at info@protocase.com to order or quote these enclosures.

===Running Designer on Linux with MESA===
While running Designer on a Linux virtual machine with the latest version of MESA, we encountered a glXCreatePbuffer error.
This is due to an issue in the graphics library used in Designer. Until this is resolved, we do not recommend running Designer with this combination of software.

===Cover on 5-sided enclosure may appear shifted on reload===
In version 4.6.16, if seam weld is selected on a 5-sided enclosure with a one piece base, the cover may appear shifted from its origin when reloaded. This may cause confusion when trying to align objects on the cover.
This will be corrected in version 4.7.

===Consolet templates may cause Design Check issues===
In version 4.6.16, when designing a consolet enclosure, the bottom screws may cause design check errors, even with default options. This will be resolved in the next version of Designer, but for now setting the base thickness greater then 0.060" (1.52mm) should avoid this issue. If you have trouble with this, please contact your account manager or email us at info@protocase.com.

===Unable to change Silkscreen Colors Issue===
In version 4.6.15, there is an issue that prevents users from changing the color of text after it is placed. Please download the latest version of Designer to resolve this issue.

===Graphics Hardware warning===
In version 4.6.14 there could be an issue that causes Designer to incorrectly detect that your graphics capabilities do not meet requirements. This has been fixed in 4.6.15. Please download the newest version of Designer to resolve this issue.

===IGES Export===
We have been seeing an issue where a Protocase Designer file exported as an IGES file is unable to be imported into SolidWorks 2018. 
This has now been resolved in the latest Solidworks update (Service Pack 1). Note, the '''Enable 3D Interconnect''' setting must be enabled. This can be found under ''Tools->Options->Import->General''

===Connection Issues when quoting / ordering===

Connection issues have been resolved in the 4.6.13 release, but if you encounter
an issue, please refer to the FAQ entry - [[FAQ#Why_do_I_get_an_error_when_trying_to_register_in_Protocase_Designer.3F|'''Error when trying to register in Protocase Designer''']]

===Line on 3D Editor===
This has been corrected in 4.6.13, but if you see this,
you can send your design to designersupport@protocase.com and we will remove it for you.

===Windows 10===
There was an issue in Windows 10 Tablet Mode that would cause the Protocase Designer Menu Bar to be hidden. This has been resolved in the latest Windows 10 automatic update.

===Image Load Error for .JPG files===
Some .JPG files do not import with the Java tools used for Protocase Designer. If you receive an error message ("Unable to load image...") when attempting to place a .JPG file on a face, we recommend that you convert the .JPG to a bitmap format, such as .PNG. If for any reason you cannot save the .JPG as a bitmap, one program that works very well for converting images is [http://www.imagemagick.org '''ImageMagick'''], which is free and runs with Unix, Mac OS X, iOS, and Windows.

===Offset Grid===
If you enter an '''Offset Width''' and/or '''Height''' to the '''Grid Size''' and then use '''Snap to Grid''', objects do not snap to the correct coordinates.

===Warning for grained finishes===
When part dimensions are too small for a grained finish, Designer issues a warning that you cannot use grained finish on galvanneal, even when the part is not galvanneal. Ignore the warning, but ensure the minimum dimension for a grained finish is 3” x 5”.

===Computer enclosure templates===
The computer enclosure templates allow you to specify dimensions that are below the minimum sizes required to accommodate the cutouts or PEM layouts.

===Copying/pasting text boxes and grouped cutouts===
Copying/pasting a text box does not retain the rotation of the box, and copying/pasting a group of cutouts mirrors the parts.

===Computer enclosure welding===
In the ATX and Mini-ITX templates, both the '''Has Seam Welds''' and '''Has Tack Welds''' options can be selected. If both are selected, Protocase will perform only the seam welds.

===5-sided enclosure welding===
Designs using the 5-sided enclosure template do not include plug welding in the quote.

===Importing graphics templates===
When using the '''Import graphics template''' command, Designer displays silkscreen-related prompts even when the face (or default) is set to Direct Digital printing.

===Loading times===
On standard machines, complex templates (such as a 3-Piece Rackmount, Recessed Consolet, or Tiered Consolet) could take a little extra time to load, as could complex PDAs when first loaded after installing a Designer upgrade. Each release includes incremental improvements to these loading times.

===Trimming ellipses and circles===
Ellipses and circles will not intersect in the Trim mode with elliptical arcs or other ellipses. For example, if you draw an ellipse and then place a different shape on top of it, such as a rectangle or circle, there is no problem. But if you add an elliptical arc or another ellipse across the existing one, the objects cannot be trimmed or merged.

===Mirror Y===
When you click '''Mirror Y''' for an object (including text), the object does not stay in the exact same place, and you can get a Boundary Warning even if it is nowhere near a boundary. Until this is fixed, simply accept the placement, then move it back where you wanted.

===L-shape and rackmount enclosures===
L-shape and rackmount enclosure designs created before January 2013, when loaded into the current Designer version, might have offset cutouts. If you encounter this problem, please email the design file to designersupport@protocase.com stating the problem, and we will manually convert the file for you at no charge.

===Loading personal cutouts===
Cutout Library Manager > Create Sub Assembly: When loading an item you have created, it is not yet displayed in the 3D View.

===Placing a PEM===
When placing a PEM, if you click any tool, the items are placed and shown in the 3D View exactly ''as if'' you had clicked the '''Accept & Close''' button, but those items are not accepted, quoted or saved.

'''See Also:'''
* [[Knowledgebase_-_Planned_Enhancements | Planned Enhancements]]
*[[Knowledgebase_-_Software_Fixes_Released | Software Fixes Released]]

Knowledgebase - Software Fixes Released

2019-07-29T16:55:28Z

Mrodden: 4.8.6.1 fixes added

Knowledgebase - Software Fixes Released

2019-07-23T18:47:02Z

Mrodden: Fixed issue in Ubuntu loading main jdesigner class

Knowledgebase - Software Fixes Released

2019-07-02T20:51:47Z

Mrodden: /* Fixes released in July 2019 */

Knowledgebase - Software Fixes Released

2019-07-02T20:51:30Z

Mrodden: Updated for linux installation issue

Knowledgebase - Software Fixes Released

2019-06-27T19:33:30Z

Mrodden: Incompatible PEMs issue

Knowledgebase - Software Fixes Released

2019-06-27T19:31:28Z

Mrodden: /* Fixes released in Version 4.8 */

Knowledgebase - Software Fixes Released

2019-06-13T13:44:44Z

Mrodden: Registration issue

Knowledgebase - Software Fixes Released

2019-06-12T19:15:25Z

Mrodden:

Knowledgebase - Software Fixes Released

2019-06-12T19:13:54Z

Mrodden: Registration issue

Knowledgebase - Known Issues

2019-06-11T17:57:12Z

Mrodden: Extruded Sides issue

__NOTOC__
The following issues might be encountered in the latest release.

===Extruded Sides do not save properly===
In version 4.8.5.2, the extruded sides did not save properly. That has been fixed in 4.8.5.3. If you have an extruded enclosure that loads with the sides not extruded and out of place, try the Transfer to New Assembly feature to copy all features to a new extruded enclosure, and that should save properly. If you have issues, please email info@protocase.com

===Unable to export to STEP or IGES on Ubuntu===
Some customers have experienced issues with exporting to STEP and IGES formats when using Ubuntu. We are working on a solution.

===Initial View of Consolet shows Rear instead of front sloped face===
Please be aware that the initial view of the Consolet enclosure shows the rear of the consolet, instead of the front face, and the sloped front face. This will be corrected in the next release of Designer.

===Imported STEP / IGES files missing features in Designer===
The STEP and IGES export features are currently only suitable for archival purposes. They cannot currently be imported back into Designer and used as fully featured models.
That ability is in development, and planned for the next release of Designer. Until then, if you have a STEP / IGES model that you would like to convert to a PDA, please contact your Account Manager or email info@protocase.com

===Issue when registering outside Canada \ US===
Designer currently only has validation for Canadian and US postal codes. If you are outside of these countries you may get a warning that your postal code is invalid. This will be corrected in the next version of Designer. For now, if you select a different country, and change back to your country, the postal code field will be disabled and no warning will be presented.

===Hanging splash screen on linux - Designer 4.7 not compatible with OpenJDK included in Ubuntu 18.04===
Designer will not launch with the current version of OpenJDK. This may cause the splash screen to hang when attempting to load Designer.
We suggest using the Oracle JDK with Designer.

===Default Ubuntu 18.04 Driver issue===
There is an issue in JOGL that prevents the loading of Designer 4.7 on Ubuntu 18.04 with the default Nouveau graphics drivers. You may need to use the drivers supplied by your graphics card manufacturer to use Designer.

===Maximum Pocket Depth===
In the new version of Designer, we have introduced the ability to add pockets. As a general rule, the maximum depth of a pocket for a given metal thickness is the (metal thickness - 0.06" (0.1524cm)).

===Min Pocket Radius===
There are limitations as to the pocket corner radius we can cut with certain tools. The following table outlines the min corner radius for a given depth of pocket.
{| class="wikitable"
|+Pockets in Steel Enclosures (CNC Milling)
|-
|Depth Of Pocket||Min Corner Radius
|-
|Up to 0.47"||0.016"
|-
|Up to 0.95"||0.063"
|-
|Up to 1.875"||0.125"
|-
|Up to 5.5"||0.5"
|}

{| class="wikitable"
|+Pockets in Non-Steel Enclosures(Router)
|-
|Depth Of Pocket||Min Corner Radius
|-
|Up to 0.13"||0.022"
|-
|Up to 0.188"||0.032"
|-
|Up to 0.26"||0.063"
|-
|Up to 0.5"||0.094"
|-
|Up to 0.626"||0.125"
|-
|Up to 1.0"||0.188"
|}

===Importing large SVG files===
If importing a large SVG file, Designer may appear to freeze. Please be patient and give Designer time to process the file. We are working to add a status screen to provide better feedback when importing large files.

===Issue when changing your home directory===
In the latest version of Designer, there is an issue when changing your home directory to a root directory. (d:\, for example). This may cause Designer to freeze. Creating a directory off of the root and setting that to your home directory is the current workaround for that. This will be resolved in the next release of Designer.

===Registration issue when registering for the first time===
In the latest version of Designer, there is an issue that prevents registration information to be sent to our servers the first time you attempt to register. In this case you will not receive the confirmation email to activate your registration. We have a solution for this and it will be in the next release of Designer. If you experience this, please try registering once more, and if you still have trouble, please contact us at info@protocase.com.

===Invalid Design Check on 5-sided Enclosures===
In the latest version of Designer, there may be a design check thrown indicating a graphic can't be placed on the front or rear face of 5-sided enclosures. This is due to Designer incorrectly detecting the presence of wall mounts. This will be corrected in the next version of Designer. Until that version is released, please work with your Account Manager or email us at info@protocase.com to order or quote these enclosures.

===Running Designer on Linux with MESA===
While running Designer on a Linux virtual machine with the latest version of MESA, we encountered a glXCreatePbuffer error.
This is due to an issue in the graphics library used in Designer. Until this is resolved, we do not recommend running Designer with this combination of software.

===Cover on 5-sided enclosure may appear shifted on reload===
In version 4.6.16, if seam weld is selected on a 5-sided enclosure with a one piece base, the cover may appear shifted from its origin when reloaded. This may cause confusion when trying to align objects on the cover.
This will be corrected in version 4.7.

===Consolet templates may cause Design Check issues===
In version 4.6.16, when designing a consolet enclosure, the bottom screws may cause design check errors, even with default options. This will be resolved in the next version of Designer, but for now setting the base thickness greater then 0.060" (1.52mm) should avoid this issue. If you have trouble with this, please contact your account manager or email us at info@protocase.com.

===Unable to change Silkscreen Colors Issue===
In version 4.6.15, there is an issue that prevents users from changing the color of text after it is placed. Please download the latest version of Designer to resolve this issue.

===Graphics Hardware warning===
In version 4.6.14 there could be an issue that causes Designer to incorrectly detect that your graphics capabilities do not meet requirements. This has been fixed in 4.6.15. Please download the newest version of Designer to resolve this issue.

===IGES Export===
We have been seeing an issue where a Protocase Designer file exported as an IGES file is unable to be imported into SolidWorks 2018. 
This has now been resolved in the latest Solidworks update (Service Pack 1). Note, the '''Enable 3D Interconnect''' setting must be enabled. This can be found under ''Tools->Options->Import->General''

===Connection Issues when quoting / ordering===

Connection issues have been resolved in the 4.6.13 release, but if you encounter
an issue, please refer to the FAQ entry - [[FAQ#Why_do_I_get_an_error_when_trying_to_register_in_Protocase_Designer.3F|'''Error when trying to register in Protocase Designer''']]

===Line on 3D Editor===
This has been corrected in 4.6.13, but if you see this,
you can send your design to designersupport@protocase.com and we will remove it for you.

===Windows 10===
There was an issue in Windows 10 Tablet Mode that would cause the Protocase Designer Menu Bar to be hidden. This has been resolved in the latest Windows 10 automatic update.

===Image Load Error for .JPG files===
Some .JPG files do not import with the Java tools used for Protocase Designer. If you receive an error message ("Unable to load image...") when attempting to place a .JPG file on a face, we recommend that you convert the .JPG to a bitmap format, such as .PNG. If for any reason you cannot save the .JPG as a bitmap, one program that works very well for converting images is [http://www.imagemagick.org '''ImageMagick'''], which is free and runs with Unix, Mac OS X, iOS, and Windows.

===Offset Grid===
If you enter an '''Offset Width''' and/or '''Height''' to the '''Grid Size''' and then use '''Snap to Grid''', objects do not snap to the correct coordinates.

===Warning for grained finishes===
When part dimensions are too small for a grained finish, Designer issues a warning that you cannot use grained finish on galvanneal, even when the part is not galvanneal. Ignore the warning, but ensure the minimum dimension for a grained finish is 3” x 5”.

===Computer enclosure templates===
The computer enclosure templates allow you to specify dimensions that are below the minimum sizes required to accommodate the cutouts or PEM layouts.

===Copying/pasting text boxes and grouped cutouts===
Copying/pasting a text box does not retain the rotation of the box, and copying/pasting a group of cutouts mirrors the parts.

===Computer enclosure welding===
In the ATX and Mini-ITX templates, both the '''Has Seam Welds''' and '''Has Tack Welds''' options can be selected. If both are selected, Protocase will perform only the seam welds.

===5-sided enclosure welding===
Designs using the 5-sided enclosure template do not include plug welding in the quote.

===Importing graphics templates===
When using the '''Import graphics template''' command, Designer displays silkscreen-related prompts even when the face (or default) is set to Direct Digital printing.

===Loading times===
On standard machines, complex templates (such as a 3-Piece Rackmount, Recessed Consolet, or Tiered Consolet) could take a little extra time to load, as could complex PDAs when first loaded after installing a Designer upgrade. Each release includes incremental improvements to these loading times.

===Trimming ellipses and circles===
Ellipses and circles will not intersect in the Trim mode with elliptical arcs or other ellipses. For example, if you draw an ellipse and then place a different shape on top of it, such as a rectangle or circle, there is no problem. But if you add an elliptical arc or another ellipse across the existing one, the objects cannot be trimmed or merged.

===Mirror Y===
When you click '''Mirror Y''' for an object (including text), the object does not stay in the exact same place, and you can get a Boundary Warning even if it is nowhere near a boundary. Until this is fixed, simply accept the placement, then move it back where you wanted.

===L-shape and rackmount enclosures===
L-shape and rackmount enclosure designs created before January 2013, when loaded into the current Designer version, might have offset cutouts. If you encounter this problem, please email the design file to designersupport@protocase.com stating the problem, and we will manually convert the file for you at no charge.

===Loading personal cutouts===
Cutout Library Manager > Create Sub Assembly: When loading an item you have created, it is not yet displayed in the 3D View.

===Placing a PEM===
When placing a PEM, if you click any tool, the items are placed and shown in the 3D View exactly ''as if'' you had clicked the '''Accept & Close''' button, but those items are not accepted, quoted or saved.

'''See Also:'''
* [[Knowledgebase_-_Planned_Enhancements | Planned Enhancements]]
*[[Knowledgebase_-_Software_Fixes_Released | Software Fixes Released]]

Knowledgebase - Software Fixes Released

2019-06-11T17:52:40Z

Mrodden: 4.8.5.3 update

Fixes released in Version 4.7

2019-06-05T17:07:49Z

Mrodden: Created page with " ===Fixes released in April 2019=== Version 4.7.13.4 fixed the following issues * Fixed an issue present on some installations of Windows where the export to IGES/STEP functi..."

===Fixes released in April 2019===
Version 4.7.13.4 fixed the following issues
* Fixed an issue present on some installations of Windows where the export to IGES/STEP function failed to create a file due to missing dependencies

===Fixes released in March 2019===
Version 4.7.13.3 fixed the following issues
* Fixed the issue with quoting STEP, IGES or STL imported files.

===Fixes released in March 2019===
Version 4.7.13.2 fixed the following issues
* Fixed the issue with adding PEMs to custom cutouts in the Cutout Editor

===Fixes released in March 2019===
Version 4.7.13 fixed the following issues
* Updated Design checks and messages
* Missing flanges from Ushape base mounts in certain configurations
* Grid not aligning to the face
* Various other minor bug fixes

===Fixes released in December 2018===
Version 4.7.12.3.1 fixed the following issues
* Issue with exporting PDA files to IGES format
* Issue with adding fasteners to custom cutouts in the Cutout Library

===Fixes released in December 2018===
Version 4.7.12.3 fixed the following issues:
* Nested Brackets could be flipped on reload
* Removed refresh delay that was occurring when properties are changed in the right-hand panel
* Zoom tool was not centering on the selected area of the face
* Cleaned up behaviour of some warning dialogs that were showing multiple times

===Fixes released in November 2018===
Version 4.7.12.2.1 fixed the following:
*Fixed a number format issue caused when users had different language settings

Knowledgebase - Software Fixes Released

2019-06-05T17:07:33Z

Mrodden:

Knowledgebase - Software Fixes Released

2019-06-05T17:06:05Z

Mrodden: Updated for 4.8.5.2

__NOTOC__
Fixes are documented on this page as they are released in Beta versions after the current General Release, which is Version 4.8. Links to fixes in previous versions are at the bottom of this page. 

==Links to the latest release==
The latest beta version released is '''Protocase Designer Version 4.8.5.2''' 

To begin the download, click the appropriate link below. For installation instructions, please see [[Quick Start#Installing Designer|Installing Designer]]. 

:[[https://www.protocasedesigner.com/RELEASE/protocaseDesigner-4.8.5.2.exe '''Windows''']] 
:[[https://www.protocasedesigner.com/RELEASE/protocaseDesigner-OSX-4.8.5.2.dmg '''Mac OSX 10.8+ in DMG format''']] 
:[[https://www.protocasedesigner.com/RELEASE/protocaseDesigner-x64-4.8.5.2.deb '''Linux Debian x64''']] 
:[[https://www.protocasedesigner.com/RELEASE/protocaseDesigner-linux-amd64-4.8.5.2.tar.gz '''Linux amd64''']] 

These releases are maintained for older versions of Mac OSX 
:[[http://protocasedesigner.com/RELEASE/protocaseDesigner-OSX-4.5.3-Jun09,16.zip '''Mac OSX 10.6 or 10.7 in ZIP format''']] 
:[[http://protocasedesigner.com/RELEASE/protocaseDesigner-OSX-4.5.3-Jun09,16.tar '''Mac OSX 10.6 or 10.7 in TAR format''']] 

==Fixes released in Version 4.8==

===Fixes released in June 2019===
Restored Merge functionality that was accidentally removed from 2D editor.

===Fixes released in April 2019===
Version 4.7.13.4 fixed the following issues
* Fixed an issue present on some installations of Windows where the export to IGES/STEP function failed to create a file due to missing dependencies

===Fixes released in March 2019===
Version 4.7.13.3 fixed the following issues
* Fixed the issue with quoting STEP, IGES or STL imported files.

===Fixes released in March 2019===
Version 4.7.13.2 fixed the following issues
* Fixed the issue with adding PEMs to custom cutouts in the Cutout Editor

===Fixes released in March 2019===
Version 4.7.13 fixed the following issues
* Updated Design checks and messages
* Missing flanges from Ushape base mounts in certain configurations
* Grid not aligning to the face
* Various other minor bug fixes

===Fixes released in December 2018===
Version 4.7.12.3.1 fixed the following issues
* Issue with exporting PDA files to IGES format
* Issue with adding fasteners to custom cutouts in the Cutout Library

===Fixes released in December 2018===
Version 4.7.12.3 fixed the following issues:
* Nested Brackets could be flipped on reload
* Removed refresh delay that was occurring when properties are changed in the right-hand panel
* Zoom tool was not centering on the selected area of the face
* Cleaned up behaviour of some warning dialogs that were showing multiple times

===Fixes released in November 2018===
Version 4.7.12.2.1 fixed the following:
*Fixed a number format issue caused when users had different language settings

==Archival Beta Release Notes==
* [[Fixes released in Version 4.6|Fixes released for Version 4.6]]
* [[Fixes released in Version 4.5.X|Fixes released for Version 4.5.X]]
* [[Fixes released in Version 4.4.9|Fixes released for Version 4.4.9]]

Knowledgebase - Known Issues

2019-05-30T15:20:05Z

Mrodden: Export to IGES / STEP on linux

__NOTOC__
The following issues might be encountered in the latest release.

===Unable to export to STEP or IGES on Ubuntu===
Some customers have experienced issues with exporting to STEP and IGES formats when using Ubuntu. We are working on a solution.

===Initial View of Consolet shows Rear instead of front sloped face===
Please be aware that the initial view of the Consolet enclosure shows the rear of the consolet, instead of the front face, and the sloped front face. This will be corrected in the next release of Designer.

===Imported STEP / IGES files missing features in Designer===
The STEP and IGES export features are currently only suitable for archival purposes. They cannot currently be imported back into Designer and used as fully featured models.
That ability is in development, and planned for the next release of Designer. Until then, if you have a STEP / IGES model that you would like to convert to a PDA, please contact your Account Manager or email info@protocase.com

===Issue when registering outside Canada \ US===
Designer currently only has validation for Canadian and US postal codes. If you are outside of these countries you may get a warning that your postal code is invalid. This will be corrected in the next version of Designer. For now, if you select a different country, and change back to your country, the postal code field will be disabled and no warning will be presented.

===Hanging splash screen on linux - Designer 4.7 not compatible with OpenJDK included in Ubuntu 18.04===
Designer will not launch with the current version of OpenJDK. This may cause the splash screen to hang when attempting to load Designer.
We suggest using the Oracle JDK with Designer.

===Default Ubuntu 18.04 Driver issue===
There is an issue in JOGL that prevents the loading of Designer 4.7 on Ubuntu 18.04 with the default Nouveau graphics drivers. You may need to use the drivers supplied by your graphics card manufacturer to use Designer.

===Maximum Pocket Depth===
In the new version of Designer, we have introduced the ability to add pockets. As a general rule, the maximum depth of a pocket for a given metal thickness is the (metal thickness - 0.06" (0.1524cm)).

===Min Pocket Radius===
There are limitations as to the pocket corner radius we can cut with certain tools. The following table outlines the min corner radius for a given depth of pocket.
{| class="wikitable"
|+Pockets in Steel Enclosures (CNC Milling)
|-
|Depth Of Pocket||Min Corner Radius
|-
|Up to 0.47"||0.016"
|-
|Up to 0.95"||0.063"
|-
|Up to 1.875"||0.125"
|-
|Up to 5.5"||0.5"
|}

{| class="wikitable"
|+Pockets in Non-Steel Enclosures(Router)
|-
|Depth Of Pocket||Min Corner Radius
|-
|Up to 0.13"||0.022"
|-
|Up to 0.188"||0.032"
|-
|Up to 0.26"||0.063"
|-
|Up to 0.5"||0.094"
|-
|Up to 0.626"||0.125"
|-
|Up to 1.0"||0.188"
|}

===Importing large SVG files===
If importing a large SVG file, Designer may appear to freeze. Please be patient and give Designer time to process the file. We are working to add a status screen to provide better feedback when importing large files.

===Issue when changing your home directory===
In the latest version of Designer, there is an issue when changing your home directory to a root directory. (d:\, for example). This may cause Designer to freeze. Creating a directory off of the root and setting that to your home directory is the current workaround for that. This will be resolved in the next release of Designer.

===Registration issue when registering for the first time===
In the latest version of Designer, there is an issue that prevents registration information to be sent to our servers the first time you attempt to register. In this case you will not receive the confirmation email to activate your registration. We have a solution for this and it will be in the next release of Designer. If you experience this, please try registering once more, and if you still have trouble, please contact us at info@protocase.com.

===Invalid Design Check on 5-sided Enclosures===
In the latest version of Designer, there may be a design check thrown indicating a graphic can't be placed on the front or rear face of 5-sided enclosures. This is due to Designer incorrectly detecting the presence of wall mounts. This will be corrected in the next version of Designer. Until that version is released, please work with your Account Manager or email us at info@protocase.com to order or quote these enclosures.

===Running Designer on Linux with MESA===
While running Designer on a Linux virtual machine with the latest version of MESA, we encountered a glXCreatePbuffer error.
This is due to an issue in the graphics library used in Designer. Until this is resolved, we do not recommend running Designer with this combination of software.

===Cover on 5-sided enclosure may appear shifted on reload===
In version 4.6.16, if seam weld is selected on a 5-sided enclosure with a one piece base, the cover may appear shifted from its origin when reloaded. This may cause confusion when trying to align objects on the cover.
This will be corrected in version 4.7.

===Consolet templates may cause Design Check issues===
In version 4.6.16, when designing a consolet enclosure, the bottom screws may cause design check errors, even with default options. This will be resolved in the next version of Designer, but for now setting the base thickness greater then 0.060" (1.52mm) should avoid this issue. If you have trouble with this, please contact your account manager or email us at info@protocase.com.

===Unable to change Silkscreen Colors Issue===
In version 4.6.15, there is an issue that prevents users from changing the color of text after it is placed. Please download the latest version of Designer to resolve this issue.

===Graphics Hardware warning===
In version 4.6.14 there could be an issue that causes Designer to incorrectly detect that your graphics capabilities do not meet requirements. This has been fixed in 4.6.15. Please download the newest version of Designer to resolve this issue.

===IGES Export===
We have been seeing an issue where a Protocase Designer file exported as an IGES file is unable to be imported into SolidWorks 2018. 
This has now been resolved in the latest Solidworks update (Service Pack 1). Note, the '''Enable 3D Interconnect''' setting must be enabled. This can be found under ''Tools->Options->Import->General''

===Connection Issues when quoting / ordering===

Connection issues have been resolved in the 4.6.13 release, but if you encounter
an issue, please refer to the FAQ entry - [[FAQ#Why_do_I_get_an_error_when_trying_to_register_in_Protocase_Designer.3F|'''Error when trying to register in Protocase Designer''']]

===Line on 3D Editor===
This has been corrected in 4.6.13, but if you see this,
you can send your design to designersupport@protocase.com and we will remove it for you.

===Windows 10===
There was an issue in Windows 10 Tablet Mode that would cause the Protocase Designer Menu Bar to be hidden. This has been resolved in the latest Windows 10 automatic update.

===Image Load Error for .JPG files===
Some .JPG files do not import with the Java tools used for Protocase Designer. If you receive an error message ("Unable to load image...") when attempting to place a .JPG file on a face, we recommend that you convert the .JPG to a bitmap format, such as .PNG. If for any reason you cannot save the .JPG as a bitmap, one program that works very well for converting images is [http://www.imagemagick.org '''ImageMagick'''], which is free and runs with Unix, Mac OS X, iOS, and Windows.

===Offset Grid===
If you enter an '''Offset Width''' and/or '''Height''' to the '''Grid Size''' and then use '''Snap to Grid''', objects do not snap to the correct coordinates.

===Warning for grained finishes===
When part dimensions are too small for a grained finish, Designer issues a warning that you cannot use grained finish on galvanneal, even when the part is not galvanneal. Ignore the warning, but ensure the minimum dimension for a grained finish is 3” x 5”.

===Computer enclosure templates===
The computer enclosure templates allow you to specify dimensions that are below the minimum sizes required to accommodate the cutouts or PEM layouts.

===Copying/pasting text boxes and grouped cutouts===
Copying/pasting a text box does not retain the rotation of the box, and copying/pasting a group of cutouts mirrors the parts.

===Computer enclosure welding===
In the ATX and Mini-ITX templates, both the '''Has Seam Welds''' and '''Has Tack Welds''' options can be selected. If both are selected, Protocase will perform only the seam welds.

===5-sided enclosure welding===
Designs using the 5-sided enclosure template do not include plug welding in the quote.

===Importing graphics templates===
When using the '''Import graphics template''' command, Designer displays silkscreen-related prompts even when the face (or default) is set to Direct Digital printing.

===Loading times===
On standard machines, complex templates (such as a 3-Piece Rackmount, Recessed Consolet, or Tiered Consolet) could take a little extra time to load, as could complex PDAs when first loaded after installing a Designer upgrade. Each release includes incremental improvements to these loading times.

===Trimming ellipses and circles===
Ellipses and circles will not intersect in the Trim mode with elliptical arcs or other ellipses. For example, if you draw an ellipse and then place a different shape on top of it, such as a rectangle or circle, there is no problem. But if you add an elliptical arc or another ellipse across the existing one, the objects cannot be trimmed or merged.

===Mirror Y===
When you click '''Mirror Y''' for an object (including text), the object does not stay in the exact same place, and you can get a Boundary Warning even if it is nowhere near a boundary. Until this is fixed, simply accept the placement, then move it back where you wanted.

===L-shape and rackmount enclosures===
L-shape and rackmount enclosure designs created before January 2013, when loaded into the current Designer version, might have offset cutouts. If you encounter this problem, please email the design file to designersupport@protocase.com stating the problem, and we will manually convert the file for you at no charge.

===Loading personal cutouts===
Cutout Library Manager > Create Sub Assembly: When loading an item you have created, it is not yet displayed in the 3D View.

===Placing a PEM===
When placing a PEM, if you click any tool, the items are placed and shown in the 3D View exactly ''as if'' you had clicked the '''Accept & Close''' button, but those items are not accepted, quoted or saved.

'''See Also:'''
* [[Knowledgebase_-_Planned_Enhancements | Planned Enhancements]]
*[[Knowledgebase_-_Software_Fixes_Released | Software Fixes Released]]

Release Notes

2019-05-30T15:18:01Z

Mrodden: 4.8.5 Update

'''May 2019 Protocase Designer 4.8'''
 
Features and Improvements in the latest versions of Designer
* Designer is now more responsive
* Improved Step Export
* Various Bug Fixes

 
[[Knowledgebase_-_Software_Fixes_Released|Latest Fixes in Beta Versions Released After Version 4.8.5]]
 

=====Archival Release Notes=====
*[[Protocase Designer Version 4.7 Release Notes-|'''Protocase Designer Version 4.7 Release Notes-Aug 30,17''']]
*[[Protocase Designer Version 4.6.8 Release Notes-Aug 30,17|'''Protocase Designer Version 4.6.8 Release Notes-Aug 30,17''']]
*[[Protocase Designer Version 4.5 Release Notes|'''Protocase Designer Version 4.5 Release Notes''' (February 2016)]] 
*[[Release Notes for BETA Version 4.5.3-Feb13_17|'''Release Notes for BETA Version 4.5.3-Feb13,17''']]
*[[Release Notes for BETA Version 4.5.3-Jan30_17|'''Release Notes for BETA Version 4.5.3-Jan30,17''']]
*[[Release Notes for BETA Version 4.5.3-Oct04|'''Release Notes for BETA Version 4.5.3-Oct04,16''']]
*[[Release Notes for BETA Version 4.5.3-Jun09|'''Release Notes for BETA Version 4.5.3-Jun09,16''']]
*[[Protocase Designer Version 4.3.3 Release Notes|Protocase Designer Release Notes for Versions 4.4.3 & 4.4.8]]

Release Notes

2019-05-30T15:17:36Z

Mrodden: 4.8.5 update

'''May 2019 Protocase Designer 4.8'''
 
Features and Improvements in the latest versions of Designer
* Designer is now more responsive
* Improved Step Export
* Various Bug Fixes

[[Knowledgebase_-_Software_Fixes_Released|Latest Fixes in Beta Versions Released After Version 4.8.5]]
 

=====Archival Release Notes=====
*[[Protocase Designer Version 4.7 Release Notes-|'''Protocase Designer Version 4.7 Release Notes-Aug 30,17''']]
*[[Protocase Designer Version 4.6.8 Release Notes-Aug 30,17|'''Protocase Designer Version 4.6.8 Release Notes-Aug 30,17''']]
*[[Protocase Designer Version 4.5 Release Notes|'''Protocase Designer Version 4.5 Release Notes''' (February 2016)]] 
*[[Release Notes for BETA Version 4.5.3-Feb13_17|'''Release Notes for BETA Version 4.5.3-Feb13,17''']]
*[[Release Notes for BETA Version 4.5.3-Jan30_17|'''Release Notes for BETA Version 4.5.3-Jan30,17''']]
*[[Release Notes for BETA Version 4.5.3-Oct04|'''Release Notes for BETA Version 4.5.3-Oct04,16''']]
*[[Release Notes for BETA Version 4.5.3-Jun09|'''Release Notes for BETA Version 4.5.3-Jun09,16''']]
*[[Protocase Designer Version 4.3.3 Release Notes|Protocase Designer Release Notes for Versions 4.4.3 & 4.4.8]]

Protocase Designer Version 4.7 Release Notes-

2019-05-30T15:17:23Z

Mrodden: 4.7 Release Notes

Knowledgebase - Software Fixes Released

2019-05-30T14:50:56Z

Mrodden: Updated for 4.8.5 release

__NOTOC__
Fixes are documented on this page as they are released in Beta versions after the current General Release, which is Version 4.8. Links to fixes in previous versions are at the bottom of this page. 

==Links to the latest release==
The latest beta version released is '''Protocase Designer Version 4.8.5''' 

To begin the download, click the appropriate link below. For installation instructions, please see [[Quick Start#Installing Designer|Installing Designer]]. 

:[[https://www.protocasedesigner.com/RELEASE/protocaseDesigner-4.8.5.exe '''Windows''']] 
:[[https://www.protocasedesigner.com/RELEASE/protocaseDesigner-OSX-4.8.5.dmg '''Mac OSX 10.8+ in DMG format''']] 
:[[https://www.protocasedesigner.com/RELEASE/protocaseDesigner-x64-4.8.5.deb '''Linux Debian x64''']] 
:[[https://www.protocasedesigner.com/RELEASE/protocaseDesigner-linux-amd64-4.8.5.tar.gz '''Linux amd64''']] 

These releases are maintained for older versions of Mac OSX 
:[[http://protocasedesigner.com/RELEASE/protocaseDesigner-OSX-4.5.3-Jun09,16.zip '''Mac OSX 10.6 or 10.7 in ZIP format''']] 
:[[http://protocasedesigner.com/RELEASE/protocaseDesigner-OSX-4.5.3-Jun09,16.tar '''Mac OSX 10.6 or 10.7 in TAR format''']] 

==Fixes released in Version 4.7==

===Fixes released in April 2019===
Version 4.7.13.4 fixed the following issues
* Fixed an issue present on some installations of Windows where the export to IGES/STEP function failed to create a file due to missing dependencies

===Fixes released in March 2019===
Version 4.7.13.3 fixed the following issues
* Fixed the issue with quoting STEP, IGES or STL imported files.

===Fixes released in March 2019===
Version 4.7.13.2 fixed the following issues
* Fixed the issue with adding PEMs to custom cutouts in the Cutout Editor

===Fixes released in March 2019===
Version 4.7.13 fixed the following issues
* Updated Design checks and messages
* Missing flanges from Ushape base mounts in certain configurations
* Grid not aligning to the face
* Various other minor bug fixes

===Fixes released in December 2018===
Version 4.7.12.3.1 fixed the following issues
* Issue with exporting PDA files to IGES format
* Issue with adding fasteners to custom cutouts in the Cutout Library

===Fixes released in December 2018===
Version 4.7.12.3 fixed the following issues:
* Nested Brackets could be flipped on reload
* Removed refresh delay that was occurring when properties are changed in the right-hand panel
* Zoom tool was not centering on the selected area of the face
* Cleaned up behaviour of some warning dialogs that were showing multiple times

===Fixes released in November 2018===
Version 4.7.12.2.1 fixed the following:
*Fixed a number format issue caused when users had different language settings

==Archival Beta Release Notes==
* [[Fixes released in Version 4.6|Fixes released for Version 4.6]]
* [[Fixes released in Version 4.5.X|Fixes released for Version 4.5.X]]
* [[Fixes released in Version 4.4.9|Fixes released for Version 4.4.9]]

Knowledgebase - Known Issues

2019-05-28T18:47:27Z

Mrodden: Consolet Front Face issue

__NOTOC__
The following issues might be encountered in the latest release.

===Initial View of Consolet shows Rear instead of front sloped face===
Please be aware that the initial view of the Consolet enclosure shows the rear of the consolet, instead of the front face, and the sloped front face. This will be corrected in the next release of Designer.

===Imported STEP / IGES files missing features in Designer===
The STEP and IGES export features are currently only suitable for archival purposes. They cannot currently be imported back into Designer and used as fully featured models.
That ability is in development, and planned for the next release of Designer. Until then, if you have a STEP / IGES model that you would like to convert to a PDA, please contact your Account Manager or email info@protocase.com

===Issue when registering outside Canada \ US===
Designer currently only has validation for Canadian and US postal codes. If you are outside of these countries you may get a warning that your postal code is invalid. This will be corrected in the next version of Designer. For now, if you select a different country, and change back to your country, the postal code field will be disabled and no warning will be presented.

===Hanging splash screen on linux - Designer 4.7 not compatible with OpenJDK included in Ubuntu 18.04===
Designer will not launch with the current version of OpenJDK. This may cause the splash screen to hang when attempting to load Designer.
We suggest using the Oracle JDK with Designer.

===Default Ubuntu 18.04 Driver issue===
There is an issue in JOGL that prevents the loading of Designer 4.7 on Ubuntu 18.04 with the default Nouveau graphics drivers. You may need to use the drivers supplied by your graphics card manufacturer to use Designer.

===Maximum Pocket Depth===
In the new version of Designer, we have introduced the ability to add pockets. As a general rule, the maximum depth of a pocket for a given metal thickness is the (metal thickness - 0.06" (0.1524cm)).

===Min Pocket Radius===
There are limitations as to the pocket corner radius we can cut with certain tools. The following table outlines the min corner radius for a given depth of pocket.
{| class="wikitable"
|+Pockets in Steel Enclosures (CNC Milling)
|-
|Depth Of Pocket||Min Corner Radius
|-
|Up to 0.47"||0.016"
|-
|Up to 0.95"||0.063"
|-
|Up to 1.875"||0.125"
|-
|Up to 5.5"||0.5"
|}

{| class="wikitable"
|+Pockets in Non-Steel Enclosures(Router)
|-
|Depth Of Pocket||Min Corner Radius
|-
|Up to 0.13"||0.022"
|-
|Up to 0.188"||0.032"
|-
|Up to 0.26"||0.063"
|-
|Up to 0.5"||0.094"
|-
|Up to 0.626"||0.125"
|-
|Up to 1.0"||0.188"
|}

===Importing large SVG files===
If importing a large SVG file, Designer may appear to freeze. Please be patient and give Designer time to process the file. We are working to add a status screen to provide better feedback when importing large files.

===Issue when changing your home directory===
In the latest version of Designer, there is an issue when changing your home directory to a root directory. (d:\, for example). This may cause Designer to freeze. Creating a directory off of the root and setting that to your home directory is the current workaround for that. This will be resolved in the next release of Designer.

===Registration issue when registering for the first time===
In the latest version of Designer, there is an issue that prevents registration information to be sent to our servers the first time you attempt to register. In this case you will not receive the confirmation email to activate your registration. We have a solution for this and it will be in the next release of Designer. If you experience this, please try registering once more, and if you still have trouble, please contact us at info@protocase.com.

===Invalid Design Check on 5-sided Enclosures===
In the latest version of Designer, there may be a design check thrown indicating a graphic can't be placed on the front or rear face of 5-sided enclosures. This is due to Designer incorrectly detecting the presence of wall mounts. This will be corrected in the next version of Designer. Until that version is released, please work with your Account Manager or email us at info@protocase.com to order or quote these enclosures.

===Running Designer on Linux with MESA===
While running Designer on a Linux virtual machine with the latest version of MESA, we encountered a glXCreatePbuffer error.
This is due to an issue in the graphics library used in Designer. Until this is resolved, we do not recommend running Designer with this combination of software.

===Cover on 5-sided enclosure may appear shifted on reload===
In version 4.6.16, if seam weld is selected on a 5-sided enclosure with a one piece base, the cover may appear shifted from its origin when reloaded. This may cause confusion when trying to align objects on the cover.
This will be corrected in version 4.7.

===Consolet templates may cause Design Check issues===
In version 4.6.16, when designing a consolet enclosure, the bottom screws may cause design check errors, even with default options. This will be resolved in the next version of Designer, but for now setting the base thickness greater then 0.060" (1.52mm) should avoid this issue. If you have trouble with this, please contact your account manager or email us at info@protocase.com.

===Unable to change Silkscreen Colors Issue===
In version 4.6.15, there is an issue that prevents users from changing the color of text after it is placed. Please download the latest version of Designer to resolve this issue.

===Graphics Hardware warning===
In version 4.6.14 there could be an issue that causes Designer to incorrectly detect that your graphics capabilities do not meet requirements. This has been fixed in 4.6.15. Please download the newest version of Designer to resolve this issue.

===IGES Export===
We have been seeing an issue where a Protocase Designer file exported as an IGES file is unable to be imported into SolidWorks 2018. 
This has now been resolved in the latest Solidworks update (Service Pack 1). Note, the '''Enable 3D Interconnect''' setting must be enabled. This can be found under ''Tools->Options->Import->General''

===Connection Issues when quoting / ordering===

Connection issues have been resolved in the 4.6.13 release, but if you encounter
an issue, please refer to the FAQ entry - [[FAQ#Why_do_I_get_an_error_when_trying_to_register_in_Protocase_Designer.3F|'''Error when trying to register in Protocase Designer''']]

===Line on 3D Editor===
This has been corrected in 4.6.13, but if you see this,
you can send your design to designersupport@protocase.com and we will remove it for you.

===Windows 10===
There was an issue in Windows 10 Tablet Mode that would cause the Protocase Designer Menu Bar to be hidden. This has been resolved in the latest Windows 10 automatic update.

===Image Load Error for .JPG files===
Some .JPG files do not import with the Java tools used for Protocase Designer. If you receive an error message ("Unable to load image...") when attempting to place a .JPG file on a face, we recommend that you convert the .JPG to a bitmap format, such as .PNG. If for any reason you cannot save the .JPG as a bitmap, one program that works very well for converting images is [http://www.imagemagick.org '''ImageMagick'''], which is free and runs with Unix, Mac OS X, iOS, and Windows.

===Offset Grid===
If you enter an '''Offset Width''' and/or '''Height''' to the '''Grid Size''' and then use '''Snap to Grid''', objects do not snap to the correct coordinates.

===Warning for grained finishes===
When part dimensions are too small for a grained finish, Designer issues a warning that you cannot use grained finish on galvanneal, even when the part is not galvanneal. Ignore the warning, but ensure the minimum dimension for a grained finish is 3” x 5”.

===Computer enclosure templates===
The computer enclosure templates allow you to specify dimensions that are below the minimum sizes required to accommodate the cutouts or PEM layouts.

===Copying/pasting text boxes and grouped cutouts===
Copying/pasting a text box does not retain the rotation of the box, and copying/pasting a group of cutouts mirrors the parts.

===Computer enclosure welding===
In the ATX and Mini-ITX templates, both the '''Has Seam Welds''' and '''Has Tack Welds''' options can be selected. If both are selected, Protocase will perform only the seam welds.

===5-sided enclosure welding===
Designs using the 5-sided enclosure template do not include plug welding in the quote.

===Importing graphics templates===
When using the '''Import graphics template''' command, Designer displays silkscreen-related prompts even when the face (or default) is set to Direct Digital printing.

===Loading times===
On standard machines, complex templates (such as a 3-Piece Rackmount, Recessed Consolet, or Tiered Consolet) could take a little extra time to load, as could complex PDAs when first loaded after installing a Designer upgrade. Each release includes incremental improvements to these loading times.

===Trimming ellipses and circles===
Ellipses and circles will not intersect in the Trim mode with elliptical arcs or other ellipses. For example, if you draw an ellipse and then place a different shape on top of it, such as a rectangle or circle, there is no problem. But if you add an elliptical arc or another ellipse across the existing one, the objects cannot be trimmed or merged.

===Mirror Y===
When you click '''Mirror Y''' for an object (including text), the object does not stay in the exact same place, and you can get a Boundary Warning even if it is nowhere near a boundary. Until this is fixed, simply accept the placement, then move it back where you wanted.

===L-shape and rackmount enclosures===
L-shape and rackmount enclosure designs created before January 2013, when loaded into the current Designer version, might have offset cutouts. If you encounter this problem, please email the design file to designersupport@protocase.com stating the problem, and we will manually convert the file for you at no charge.

===Loading personal cutouts===
Cutout Library Manager > Create Sub Assembly: When loading an item you have created, it is not yet displayed in the 3D View.

===Placing a PEM===
When placing a PEM, if you click any tool, the items are placed and shown in the 3D View exactly ''as if'' you had clicked the '''Accept & Close''' button, but those items are not accepted, quoted or saved.

'''See Also:'''
* [[Knowledgebase_-_Planned_Enhancements | Planned Enhancements]]
*[[Knowledgebase_-_Software_Fixes_Released | Software Fixes Released]]

Knowledgebase - Known Issues

2019-05-02T12:24:18Z

Mrodden: /* Designer 4.7 not compatible with OpenJDK included in Ubuntu 18.04 */

__NOTOC__
The following issues might be encountered in the latest release.

===Imported STEP / IGES files missing features in Designer===
The STEP and IGES export features are currently only suitable for archival purposes. They cannot currently be imported back into Designer and used as fully featured models.
That ability is in development, and planned for the next release of Designer. Until then, if you have a STEP / IGES model that you would like to convert to a PDA, please contact your Account Manager or email info@protocase.com

===Issue when registering outside Canada \ US===
Designer currently only has validation for Canadian and US postal codes. If you are outside of these countries you may get a warning that your postal code is invalid. This will be corrected in the next version of Designer. For now, if you select a different country, and change back to your country, the postal code field will be disabled and no warning will be presented.

===Hanging splash screen on linux - Designer 4.7 not compatible with OpenJDK included in Ubuntu 18.04===
Designer will not launch with the current version of OpenJDK. This may cause the splash screen to hang when attempting to load Designer.
We suggest using the Oracle JDK with Designer.

===Default Ubuntu 18.04 Driver issue===
There is an issue in JOGL that prevents the loading of Designer 4.7 on Ubuntu 18.04 with the default Nouveau graphics drivers. You may need to use the drivers supplied by your graphics card manufacturer to use Designer.

===Maximum Pocket Depth===
In the new version of Designer, we have introduced the ability to add pockets. As a general rule, the maximum depth of a pocket for a given metal thickness is the (metal thickness - 0.06" (0.1524cm)).

===Min Pocket Radius===
There are limitations as to the pocket corner radius we can cut with certain tools. The following table outlines the min corner radius for a given depth of pocket.
{| class="wikitable"
|+Pockets in Steel Enclosures (CNC Milling)
|-
|Depth Of Pocket||Min Corner Radius
|-
|Up to 0.47"||0.016"
|-
|Up to 0.95"||0.063"
|-
|Up to 1.875"||0.125"
|-
|Up to 5.5"||0.5"
|}

{| class="wikitable"
|+Pockets in Non-Steel Enclosures(Router)
|-
|Depth Of Pocket||Min Corner Radius
|-
|Up to 0.13"||0.022"
|-
|Up to 0.188"||0.032"
|-
|Up to 0.26"||0.063"
|-
|Up to 0.5"||0.094"
|-
|Up to 0.626"||0.125"
|-
|Up to 1.0"||0.188"
|}

===Importing large SVG files===
If importing a large SVG file, Designer may appear to freeze. Please be patient and give Designer time to process the file. We are working to add a status screen to provide better feedback when importing large files.

===Issue when changing your home directory===
In the latest version of Designer, there is an issue when changing your home directory to a root directory. (d:\, for example). This may cause Designer to freeze. Creating a directory off of the root and setting that to your home directory is the current workaround for that. This will be resolved in the next release of Designer.

===Registration issue when registering for the first time===
In the latest version of Designer, there is an issue that prevents registration information to be sent to our servers the first time you attempt to register. In this case you will not receive the confirmation email to activate your registration. We have a solution for this and it will be in the next release of Designer. If you experience this, please try registering once more, and if you still have trouble, please contact us at info@protocase.com.

===Invalid Design Check on 5-sided Enclosures===
In the latest version of Designer, there may be a design check thrown indicating a graphic can't be placed on the front or rear face of 5-sided enclosures. This is due to Designer incorrectly detecting the presence of wall mounts. This will be corrected in the next version of Designer. Until that version is released, please work with your Account Manager or email us at info@protocase.com to order or quote these enclosures.

===Running Designer on Linux with MESA===
While running Designer on a Linux virtual machine with the latest version of MESA, we encountered a glXCreatePbuffer error.
This is due to an issue in the graphics library used in Designer. Until this is resolved, we do not recommend running Designer with this combination of software.

===Cover on 5-sided enclosure may appear shifted on reload===
In version 4.6.16, if seam weld is selected on a 5-sided enclosure with a one piece base, the cover may appear shifted from its origin when reloaded. This may cause confusion when trying to align objects on the cover.
This will be corrected in version 4.7.

===Consolet templates may cause Design Check issues===
In version 4.6.16, when designing a consolet enclosure, the bottom screws may cause design check errors, even with default options. This will be resolved in the next version of Designer, but for now setting the base thickness greater then 0.060" (1.52mm) should avoid this issue. If you have trouble with this, please contact your account manager or email us at info@protocase.com.

===Unable to change Silkscreen Colors Issue===
In version 4.6.15, there is an issue that prevents users from changing the color of text after it is placed. Please download the latest version of Designer to resolve this issue.

===Graphics Hardware warning===
In version 4.6.14 there could be an issue that causes Designer to incorrectly detect that your graphics capabilities do not meet requirements. This has been fixed in 4.6.15. Please download the newest version of Designer to resolve this issue.

===IGES Export===
We have been seeing an issue where a Protocase Designer file exported as an IGES file is unable to be imported into SolidWorks 2018. 
This has now been resolved in the latest Solidworks update (Service Pack 1). Note, the '''Enable 3D Interconnect''' setting must be enabled. This can be found under ''Tools->Options->Import->General''

===Connection Issues when quoting / ordering===

Connection issues have been resolved in the 4.6.13 release, but if you encounter
an issue, please refer to the FAQ entry - [[FAQ#Why_do_I_get_an_error_when_trying_to_register_in_Protocase_Designer.3F|'''Error when trying to register in Protocase Designer''']]

===Line on 3D Editor===
This has been corrected in 4.6.13, but if you see this,
you can send your design to designersupport@protocase.com and we will remove it for you.

===Windows 10===
There was an issue in Windows 10 Tablet Mode that would cause the Protocase Designer Menu Bar to be hidden. This has been resolved in the latest Windows 10 automatic update.

===Image Load Error for .JPG files===
Some .JPG files do not import with the Java tools used for Protocase Designer. If you receive an error message ("Unable to load image...") when attempting to place a .JPG file on a face, we recommend that you convert the .JPG to a bitmap format, such as .PNG. If for any reason you cannot save the .JPG as a bitmap, one program that works very well for converting images is [http://www.imagemagick.org '''ImageMagick'''], which is free and runs with Unix, Mac OS X, iOS, and Windows.

===Offset Grid===
If you enter an '''Offset Width''' and/or '''Height''' to the '''Grid Size''' and then use '''Snap to Grid''', objects do not snap to the correct coordinates.

===Warning for grained finishes===
When part dimensions are too small for a grained finish, Designer issues a warning that you cannot use grained finish on galvanneal, even when the part is not galvanneal. Ignore the warning, but ensure the minimum dimension for a grained finish is 3” x 5”.

===Computer enclosure templates===
The computer enclosure templates allow you to specify dimensions that are below the minimum sizes required to accommodate the cutouts or PEM layouts.

===Copying/pasting text boxes and grouped cutouts===
Copying/pasting a text box does not retain the rotation of the box, and copying/pasting a group of cutouts mirrors the parts.

===Computer enclosure welding===
In the ATX and Mini-ITX templates, both the '''Has Seam Welds''' and '''Has Tack Welds''' options can be selected. If both are selected, Protocase will perform only the seam welds.

===5-sided enclosure welding===
Designs using the 5-sided enclosure template do not include plug welding in the quote.

===Importing graphics templates===
When using the '''Import graphics template''' command, Designer displays silkscreen-related prompts even when the face (or default) is set to Direct Digital printing.

===Loading times===
On standard machines, complex templates (such as a 3-Piece Rackmount, Recessed Consolet, or Tiered Consolet) could take a little extra time to load, as could complex PDAs when first loaded after installing a Designer upgrade. Each release includes incremental improvements to these loading times.

===Trimming ellipses and circles===
Ellipses and circles will not intersect in the Trim mode with elliptical arcs or other ellipses. For example, if you draw an ellipse and then place a different shape on top of it, such as a rectangle or circle, there is no problem. But if you add an elliptical arc or another ellipse across the existing one, the objects cannot be trimmed or merged.

===Mirror Y===
When you click '''Mirror Y''' for an object (including text), the object does not stay in the exact same place, and you can get a Boundary Warning even if it is nowhere near a boundary. Until this is fixed, simply accept the placement, then move it back where you wanted.

===L-shape and rackmount enclosures===
L-shape and rackmount enclosure designs created before January 2013, when loaded into the current Designer version, might have offset cutouts. If you encounter this problem, please email the design file to designersupport@protocase.com stating the problem, and we will manually convert the file for you at no charge.

===Loading personal cutouts===
Cutout Library Manager > Create Sub Assembly: When loading an item you have created, it is not yet displayed in the 3D View.

===Placing a PEM===
When placing a PEM, if you click any tool, the items are placed and shown in the 3D View exactly ''as if'' you had clicked the '''Accept & Close''' button, but those items are not accepted, quoted or saved.

'''See Also:'''
* [[Knowledgebase_-_Planned_Enhancements | Planned Enhancements]]
*[[Knowledgebase_-_Software_Fixes_Released | Software Fixes Released]]

Knowledgebase - Software Fixes Released

2019-04-15T13:56:59Z

Mrodden: /* Fixes released in April 2019 */

__NOTOC__
Fixes are documented on this page as they are released in Beta versions after the current General Release, which is Version 4.7. Links to fixes in previous versions are at the bottom of this page. 

==Links to the latest release==
The latest beta version released is '''Protocase Designer Version 4.7.13.4''' 

To begin the download, click the appropriate link below. For installation instructions, please see [[Quick Start#Installing Designer|Installing Designer]]. 

:[[https://www.protocasedesigner.com/RELEASE/protocaseDesigner-4.7.13.4-19Apr11.exe '''Windows''']] 
:[[https://www.protocasedesigner.com/RELEASE/protocaseDesigner-OSX-4.7.13.4-19Apr11.dmg '''Mac OSX 10.8+ in DMG format''']] 
:[[https://www.protocasedesigner.com/RELEASE/protocaseDesigner-x64-4.7.13.4-19Apr11.deb '''Linux Debian x64''']] 
:[[https://www.protocasedesigner.com/RELEASE/protocaseDesigner-linux-amd64-4.7.13.4-19Apr11.tar.gz '''Linux amd64''']] 

These releases are maintained for older versions of Mac OSX 
:[[http://protocasedesigner.com/RELEASE/protocaseDesigner-OSX-4.5.3-Jun09,16.zip '''Mac OSX 10.6 or 10.7 in ZIP format''']] 
:[[http://protocasedesigner.com/RELEASE/protocaseDesigner-OSX-4.5.3-Jun09,16.tar '''Mac OSX 10.6 or 10.7 in TAR format''']] 

==Fixes released in Version 4.7==

===Fixes released in April 2019===
Version 4.7.13.4 fixed the following issues
* Fixed an issue present on some installations of Windows where the export to IGES/STEP function failed to create a file due to missing dependencies

===Fixes released in March 2019===
Version 4.7.13.3 fixed the following issues
* Fixed the issue with quoting STEP, IGES or STL imported files.

===Fixes released in March 2019===
Version 4.7.13.2 fixed the following issues
* Fixed the issue with adding PEMs to custom cutouts in the Cutout Editor

===Fixes released in March 2019===
Version 4.7.13 fixed the following issues
* Updated Design checks and messages
* Missing flanges from Ushape base mounts in certain configurations
* Grid not aligning to the face
* Various other minor bug fixes

===Fixes released in December 2018===
Version 4.7.12.3.1 fixed the following issues
* Issue with exporting PDA files to IGES format
* Issue with adding fasteners to custom cutouts in the Cutout Library

===Fixes released in December 2018===
Version 4.7.12.3 fixed the following issues:
* Nested Brackets could be flipped on reload
* Removed refresh delay that was occurring when properties are changed in the right-hand panel
* Zoom tool was not centering on the selected area of the face
* Cleaned up behaviour of some warning dialogs that were showing multiple times

===Fixes released in November 2018===
Version 4.7.12.2.1 fixed the following:
*Fixed a number format issue caused when users had different language settings

==Archival Beta Release Notes==
* [[Fixes released in Version 4.6|Fixes released for Version 4.6]]
* [[Fixes released in Version 4.5.X|Fixes released for Version 4.5.X]]
* [[Fixes released in Version 4.4.9|Fixes released for Version 4.4.9]]

Knowledgebase - Software Fixes Released

2019-04-15T13:50:40Z

Mrodden: Updated for April release

__NOTOC__
Fixes are documented on this page as they are released in Beta versions after the current General Release, which is Version 4.7. Links to fixes in previous versions are at the bottom of this page. 

==Links to the latest release==
The latest beta version released is '''Protocase Designer Version 4.7.13.4''' 

To begin the download, click the appropriate link below. For installation instructions, please see [[Quick Start#Installing Designer|Installing Designer]]. 

:[[https://www.protocasedesigner.com/RELEASE/protocaseDesigner-4.7.13.4-19Apr11.exe '''Windows''']] 
:[[https://www.protocasedesigner.com/RELEASE/protocaseDesigner-OSX-4.7.13.4-19Apr11.dmg '''Mac OSX 10.8+ in DMG format''']] 
:[[https://www.protocasedesigner.com/RELEASE/protocaseDesigner-x64-4.7.13.4-19Apr11.deb '''Linux Debian x64''']] 
:[[https://www.protocasedesigner.com/RELEASE/protocaseDesigner-linux-amd64-4.7.13.4-19Apr11.tar.gz '''Linux amd64''']] 

These releases are maintained for older versions of Mac OSX 
:[[http://protocasedesigner.com/RELEASE/protocaseDesigner-OSX-4.5.3-Jun09,16.zip '''Mac OSX 10.6 or 10.7 in ZIP format''']] 
:[[http://protocasedesigner.com/RELEASE/protocaseDesigner-OSX-4.5.3-Jun09,16.tar '''Mac OSX 10.6 or 10.7 in TAR format''']] 

==Fixes released in Version 4.7==

===Fixes released in April 2019===
Version 4.7.13.4 fixed the following issues
* Fixed an issue present on some installations of windows where the export function failed to create a file due to missing dependencies

===Fixes released in March 2019===
Version 4.7.13.3 fixed the following issues
* Fixed the issue with quoting STEP, IGES or STL imported files.

===Fixes released in March 2019===
Version 4.7.13.2 fixed the following issues
* Fixed the issue with adding PEMs to custom cutouts in the Cutout Editor

===Fixes released in March 2019===
Version 4.7.13 fixed the following issues
* Updated Design checks and messages
* Missing flanges from Ushape base mounts in certain configurations
* Grid not aligning to the face
* Various other minor bug fixes

===Fixes released in December 2018===
Version 4.7.12.3.1 fixed the following issues
* Issue with exporting PDA files to IGES format
* Issue with adding fasteners to custom cutouts in the Cutout Library

===Fixes released in December 2018===
Version 4.7.12.3 fixed the following issues:
* Nested Brackets could be flipped on reload
* Removed refresh delay that was occurring when properties are changed in the right-hand panel
* Zoom tool was not centering on the selected area of the face
* Cleaned up behaviour of some warning dialogs that were showing multiple times

===Fixes released in November 2018===
Version 4.7.12.2.1 fixed the following:
*Fixed a number format issue caused when users had different language settings

==Archival Beta Release Notes==
* [[Fixes released in Version 4.6|Fixes released for Version 4.6]]
* [[Fixes released in Version 4.5.X|Fixes released for Version 4.5.X]]
* [[Fixes released in Version 4.4.9|Fixes released for Version 4.4.9]]

Knowledgebase - Software Fixes Released

2019-03-29T17:48:13Z

Mrodden:

__NOTOC__
Fixes are documented on this page as they are released in Beta versions after the current General Release, which is Version 4.7. Links to fixes in previous versions are at the bottom of this page. 

==Links to the latest release==
The latest beta version released is '''Protocase Designer Version 4.7.13.2''' 

To begin the download, click the appropriate link below. For installation instructions, please see [[Quick Start#Installing Designer|Installing Designer]]. 
:[[https://www.protocasedesigner.com/RELEASE/protocaseDesigner-4.7.13.2.exe '''Windows''']] 
:[[https://www.protocasedesigner.com/RELEASE/protocaseDesigner-OSX-4.7.13.2.dmg '''Mac OSX 10.8+ in DMG format''']] 
:[[https://www.protocasedesigner.com/RELEASE/protocaseDesigner-x64-4.7.13.2.deb '''Linux Debian x64''']] 
:[[https://www.protocasedesigner.com/RELEASE/protocaseDesigner-linux-amd64-4.7.13.2.tar.gz '''Linux amd64''']] 

These releases are maintained for older versions of Mac OSX 
:[[http://protocasedesigner.com/RELEASE/protocaseDesigner-OSX-4.5.3-Jun09,16.zip '''Mac OSX 10.6 or 10.7 in ZIP format''']] 
:[[http://protocasedesigner.com/RELEASE/protocaseDesigner-OSX-4.5.3-Jun09,16.tar '''Mac OSX 10.6 or 10.7 in TAR format''']] 

==Fixes released in Version 4.7==

===Fixes released in March 2019===
Version 4.7.13.2 fixed the following issues
* Fixed the issue with adding PEMs to custom cutouts in the Cutout Editor

===Fixes released in March 2019===
Version 4.7.13 fixed the following issues
* Updated Design checks and messages
* Missing flanges from Ushape base mounts in certain configurations
* Grid not aligning to the face
* Various other minor bug fixes

===Fixes released in December 2018===
Version 4.7.12.3.1 fixed the following issues
* Issue with exporting PDA files to IGES format
* Issue with adding fasteners to custom cutouts in the Cutout Library

===Fixes released in December 2018===
Version 4.7.12.3 fixed the following issues:
* Nested Brackets could be flipped on reload
* Removed refresh delay that was occurring when properties are changed in the right-hand panel
* Zoom tool was not centering on the selected area of the face
* Cleaned up behaviour of some warning dialogs that were showing multiple times

===Fixes released in November 2018===
Version 4.7.12.2.1 fixed the following:
*Fixed a number format issue caused when users had different language settings

==Archival Beta Release Notes==
* [[Fixes released in Version 4.6|Fixes released for Version 4.6]]
* [[Fixes released in Version 4.5.X|Fixes released for Version 4.5.X]]
* [[Fixes released in Version 4.4.9|Fixes released for Version 4.4.9]]

Knowledgebase - Known Issues

2019-03-28T20:24:00Z

Mrodden: Updated with STEP / IGES import issue

__NOTOC__
The following issues might be encountered in the latest release.

===Imported STEP / IGES files missing features in Designer===
The STEP and IGES export features are currently only suitable for archival purposes. They cannot currently be imported back into Designer and used as fully featured models.
That ability is in development, and planned for the next release of Designer. Until then, if you have a STEP / IGES model that you would like to convert to a PDA, please contact your Account Manager or email info@protocase.com

===Issue when registering outside Canada \ US===
Designer currently only has validation for Canadian and US postal codes. If you are outside of these countries you may get a warning that your postal code is invalid. This will be corrected in the next version of Designer. For now, if you select a different country, and change back to your country, the postal code field will be disabled and no warning will be presented.

===Designer 4.7 not compatible with OpenJDK included in Ubuntu 18.04===
Designer will not launch with the current version of OpenJDK. We suggest using the Oracle JDK with Designer.

===Default Ubuntu 18.04 Driver issue===
There is an issue in JOGL that prevents the loading of Designer 4.7 on Ubuntu 18.04 with the default Nouveau graphics drivers. You may need to use the drivers supplied by your graphics card manufacturer to use Designer.

===Maximum Pocket Depth===
In the new version of Designer, we have introduced the ability to add pockets. As a general rule, the maximum depth of a pocket for a given metal thickness is the (metal thickness - 0.06" (0.1524cm)).

===Min Pocket Radius===
There are limitations as to the pocket corner radius we can cut with certain tools. The following table outlines the min corner radius for a given depth of pocket.
{| class="wikitable"
|+Pockets in Steel Enclosures (CNC Milling)
|-
|Depth Of Pocket||Min Corner Radius
|-
|Up to 0.47"||0.016"
|-
|Up to 0.95"||0.063"
|-
|Up to 1.875"||0.125"
|-
|Up to 5.5"||0.5"
|}

{| class="wikitable"
|+Pockets in Non-Steel Enclosures(Router)
|-
|Depth Of Pocket||Min Corner Radius
|-
|Up to 0.13"||0.022"
|-
|Up to 0.188"||0.032"
|-
|Up to 0.26"||0.063"
|-
|Up to 0.5"||0.094"
|-
|Up to 0.626"||0.125"
|-
|Up to 1.0"||0.188"
|}

===Importing large SVG files===
If importing a large SVG file, Designer may appear to freeze. Please be patient and give Designer time to process the file. We are working to add a status screen to provide better feedback when importing large files.

===Issue when changing your home directory===
In the latest version of Designer, there is an issue when changing your home directory to a root directory. (d:\, for example). This may cause Designer to freeze. Creating a directory off of the root and setting that to your home directory is the current workaround for that. This will be resolved in the next release of Designer.

===Registration issue when registering for the first time===
In the latest version of Designer, there is an issue that prevents registration information to be sent to our servers the first time you attempt to register. In this case you will not receive the confirmation email to activate your registration. We have a solution for this and it will be in the next release of Designer. If you experience this, please try registering once more, and if you still have trouble, please contact us at info@protocase.com.

===Invalid Design Check on 5-sided Enclosures===
In the latest version of Designer, there may be a design check thrown indicating a graphic can't be placed on the front or rear face of 5-sided enclosures. This is due to Designer incorrectly detecting the presence of wall mounts. This will be corrected in the next version of Designer. Until that version is released, please work with your Account Manager or email us at info@protocase.com to order or quote these enclosures.

===Running Designer on Linux with MESA===
While running Designer on a Linux virtual machine with the latest version of MESA, we encountered a glXCreatePbuffer error.
This is due to an issue in the graphics library used in Designer. Until this is resolved, we do not recommend running Designer with this combination of software.

===Cover on 5-sided enclosure may appear shifted on reload===
In version 4.6.16, if seam weld is selected on a 5-sided enclosure with a one piece base, the cover may appear shifted from its origin when reloaded. This may cause confusion when trying to align objects on the cover.
This will be corrected in version 4.7.

===Consolet templates may cause Design Check issues===
In version 4.6.16, when designing a consolet enclosure, the bottom screws may cause design check errors, even with default options. This will be resolved in the next version of Designer, but for now setting the base thickness greater then 0.060" (1.52mm) should avoid this issue. If you have trouble with this, please contact your account manager or email us at info@protocase.com.

===Unable to change Silkscreen Colors Issue===
In version 4.6.15, there is an issue that prevents users from changing the color of text after it is placed. Please download the latest version of Designer to resolve this issue.

===Graphics Hardware warning===
In version 4.6.14 there could be an issue that causes Designer to incorrectly detect that your graphics capabilities do not meet requirements. This has been fixed in 4.6.15. Please download the newest version of Designer to resolve this issue.

===IGES Export===
We have been seeing an issue where a Protocase Designer file exported as an IGES file is unable to be imported into SolidWorks 2018. 
This has now been resolved in the latest Solidworks update (Service Pack 1). Note, the '''Enable 3D Interconnect''' setting must be enabled. This can be found under ''Tools->Options->Import->General''

===Connection Issues when quoting / ordering===

Connection issues have been resolved in the 4.6.13 release, but if you encounter
an issue, please refer to the FAQ entry - [[FAQ#Why_do_I_get_an_error_when_trying_to_register_in_Protocase_Designer.3F|'''Error when trying to register in Protocase Designer''']]

===Line on 3D Editor===
This has been corrected in 4.6.13, but if you see this,
you can send your design to designersupport@protocase.com and we will remove it for you.

===Windows 10===
There was an issue in Windows 10 Tablet Mode that would cause the Protocase Designer Menu Bar to be hidden. This has been resolved in the latest Windows 10 automatic update.

===Image Load Error for .JPG files===
Some .JPG files do not import with the Java tools used for Protocase Designer. If you receive an error message ("Unable to load image...") when attempting to place a .JPG file on a face, we recommend that you convert the .JPG to a bitmap format, such as .PNG. If for any reason you cannot save the .JPG as a bitmap, one program that works very well for converting images is [http://www.imagemagick.org '''ImageMagick'''], which is free and runs with Unix, Mac OS X, iOS, and Windows.

===Offset Grid===
If you enter an '''Offset Width''' and/or '''Height''' to the '''Grid Size''' and then use '''Snap to Grid''', objects do not snap to the correct coordinates.

===Warning for grained finishes===
When part dimensions are too small for a grained finish, Designer issues a warning that you cannot use grained finish on galvanneal, even when the part is not galvanneal. Ignore the warning, but ensure the minimum dimension for a grained finish is 3” x 5”.

===Computer enclosure templates===
The computer enclosure templates allow you to specify dimensions that are below the minimum sizes required to accommodate the cutouts or PEM layouts.

===Copying/pasting text boxes and grouped cutouts===
Copying/pasting a text box does not retain the rotation of the box, and copying/pasting a group of cutouts mirrors the parts.

===Computer enclosure welding===
In the ATX and Mini-ITX templates, both the '''Has Seam Welds''' and '''Has Tack Welds''' options can be selected. If both are selected, Protocase will perform only the seam welds.

===5-sided enclosure welding===
Designs using the 5-sided enclosure template do not include plug welding in the quote.

===Importing graphics templates===
When using the '''Import graphics template''' command, Designer displays silkscreen-related prompts even when the face (or default) is set to Direct Digital printing.

===Loading times===
On standard machines, complex templates (such as a 3-Piece Rackmount, Recessed Consolet, or Tiered Consolet) could take a little extra time to load, as could complex PDAs when first loaded after installing a Designer upgrade. Each release includes incremental improvements to these loading times.

===Trimming ellipses and circles===
Ellipses and circles will not intersect in the Trim mode with elliptical arcs or other ellipses. For example, if you draw an ellipse and then place a different shape on top of it, such as a rectangle or circle, there is no problem. But if you add an elliptical arc or another ellipse across the existing one, the objects cannot be trimmed or merged.

===Mirror Y===
When you click '''Mirror Y''' for an object (including text), the object does not stay in the exact same place, and you can get a Boundary Warning even if it is nowhere near a boundary. Until this is fixed, simply accept the placement, then move it back where you wanted.

===L-shape and rackmount enclosures===
L-shape and rackmount enclosure designs created before January 2013, when loaded into the current Designer version, might have offset cutouts. If you encounter this problem, please email the design file to designersupport@protocase.com stating the problem, and we will manually convert the file for you at no charge.

===Loading personal cutouts===
Cutout Library Manager > Create Sub Assembly: When loading an item you have created, it is not yet displayed in the 3D View.

===Placing a PEM===
When placing a PEM, if you click any tool, the items are placed and shown in the 3D View exactly ''as if'' you had clicked the '''Accept & Close''' button, but those items are not accepted, quoted or saved.

'''See Also:'''
* [[Knowledgebase_-_Planned_Enhancements | Planned Enhancements]]
*[[Knowledgebase_-_Software_Fixes_Released | Software Fixes Released]]

Knowledgebase - Software Fixes Released

2019-03-20T16:05:52Z

Mrodden: Updated for 4.7.12.3.2 release

__NOTOC__
Fixes are documented on this page as they are released in Beta versions after the current General Release, which is Version 4.7. Links to fixes in previous versions are at the bottom of this page. 

==Links to the latest release==
The latest beta version released is '''Protocase Designer Version 4.7.13.2''', except for Mac 10.6 and 10.7 (which still uses the Jun09 version). 

To begin the download, click the appropriate link below. For installation instructions, please see [[Quick Start#Installing Designer|Installing Designer]]. 
:[[https://www.protocasedesigner.com/RELEASE/protocaseDesigner-4.7.13.2.exe '''Windows''']] 
:[[http://protocasedesigner.com/RELEASE/protocaseDesigner-OSX-4.5.3-Jun09,16.zip '''Mac OSX 10.6 or 10.7 in ZIP format''']] 
:[[http://protocasedesigner.com/RELEASE/protocaseDesigner-OSX-4.5.3-Jun09,16.tar '''Mac OSX 10.6 or 10.7 in TAR format''']] 
:[[https://www.protocasedesigner.com/RELEASE/protocaseDesigner-OSX-4.7.13.2.dmg '''Mac OSX 10.8+ in DMG format''']] 
:[[https://www.protocasedesigner.com/RELEASE/protocaseDesigner-x64-4.7.13.2.deb '''Linux Debian x64''']] 
:[[https://www.protocasedesigner.com/RELEASE/protocaseDesigner-linux-amd64-4.7.13.2.tar.gz '''Linux amd64''']] 

==Fixes released in Version 4.7==

===Fixes released in March 2019===
Version 4.7.13.2 fixed the following issues
* Fixed the issue with adding PEMs to custom cutouts in the Cutout Editor

===Fixes released in March 2019===
Version 4.7.13 fixed the following issues
* Updated Design checks and messages
* Missing flanges from Ushape base mounts in certain configurations
* Grid not aligning to the face
* Various other minor bug fixes

===Fixes released in December 2018===
Version 4.7.12.3.1 fixed the following issues
* Issue with exporting PDA files to IGES format
* Issue with adding fasteners to custom cutouts in the Cutout Library

===Fixes released in December 2018===
Version 4.7.12.3 fixed the following issues:
* Nested Brackets could be flipped on reload
* Removed refresh delay that was occurring when properties are changed in the right-hand panel
* Zoom tool was not centering on the selected area of the face
* Cleaned up behaviour of some warning dialogs that were showing multiple times

===Fixes released in November 2018===
Version 4.7.12.2.1 fixed the following:
*Fixed a number format issue caused when users had different language settings

==Archival Beta Release Notes==
* [[Fixes released in Version 4.6|Fixes released for Version 4.6]]
* [[Fixes released in Version 4.5.X|Fixes released for Version 4.5.X]]
* [[Fixes released in Version 4.4.9|Fixes released for Version 4.4.9]]

Knowledgebase - Software Fixes Released

2019-03-19T18:55:22Z

Mrodden: Updated for 4.7.13.1

__NOTOC__
Fixes are documented on this page as they are released in Beta versions after the current General Release, which is Version 4.7. Links to fixes in previous versions are at the bottom of this page. 

==Links to the latest release==
The latest beta version released is '''Protocase Designer Version 4.7.13.1''', except for Mac 10.6 and 10.7 (which still uses the Jun09 version). 

To begin the download, click the appropriate link below. For installation instructions, please see [[Quick Start#Installing Designer|Installing Designer]]. 
:[[https://www.protocasedesigner.com/RELEASE/protocaseDesigner-4.7.13.1.exe '''Windows''']] 
:[[http://protocasedesigner.com/RELEASE/protocaseDesigner-OSX-4.5.3-Jun09,16.zip '''Mac OSX 10.6 or 10.7 in ZIP format''']] 
:[[http://protocasedesigner.com/RELEASE/protocaseDesigner-OSX-4.5.3-Jun09,16.tar '''Mac OSX 10.6 or 10.7 in TAR format''']] 
:[[https://www.protocasedesigner.com/RELEASE/protocaseDesigner-OSX-4.7.13.1.dmg '''Mac OSX 10.8+ in DMG format''']] 
:[[https://www.protocasedesigner.com/RELEASE/protocaseDesigner-x64-4.7.13.1.deb '''Linux Debian x64''']] 
:[[https://www.protocasedesigner.com/RELEASE/protocaseDesigner-linux-amd64-4.7.13.1.tar.gz '''Linux amd64''']] 

==Fixes released in Version 4.7==

===Fixes released in March 2019===
Version 4.7.13.1 fixed the following issues
* Fixed the issue with adding PEMs to custom cutouts in the Cutout Editor

===Fixes released in March 2019===
Version 4.7.13 fixed the following issues
* Updated Design checks and messages
* Missing flanges from Ushape base mounts in certain configurations
* Grid not aligning to the face
* Various other minor bug fixes

===Fixes released in December 2018===
Version 4.7.12.3.1 fixed the following issues
* Issue with exporting PDA files to IGES format
* Issue with adding fasteners to custom cutouts in the Cutout Library

===Fixes released in December 2018===
Version 4.7.12.3 fixed the following issues:
* Nested Brackets could be flipped on reload
* Removed refresh delay that was occurring when properties are changed in the right-hand panel
* Zoom tool was not centering on the selected area of the face
* Cleaned up behaviour of some warning dialogs that were showing multiple times

===Fixes released in November 2018===
Version 4.7.12.2.1 fixed the following:
*Fixed a number format issue caused when users had different language settings

==Archival Beta Release Notes==
* [[Fixes released in Version 4.6|Fixes released for Version 4.6]]
* [[Fixes released in Version 4.5.X|Fixes released for Version 4.5.X]]
* [[Fixes released in Version 4.4.9|Fixes released for Version 4.4.9]]

Knowledgebase - Software Fixes Released

2019-03-13T15:09:25Z

Mrodden: 4.7.13 update

__NOTOC__
Fixes are documented on this page as they are released in Beta versions after the current General Release, which is Version 4.7. Links to fixes in previous versions are at the bottom of this page. 

==Links to the latest release==
The latest beta version released is '''Protocase Designer Version 4.7.13''', except for Mac 10.6 and 10.7 (which still uses the Jun09 version). 

To begin the download, click the appropriate link below. For installation instructions, please see [[Quick Start#Installing Designer|Installing Designer]]. 
:[[https://www.protocasedesigner.com/RELEASE/protocaseDesigner-4.7.13.exe '''Windows''']] 
:[[http://protocasedesigner.com/RELEASE/protocaseDesigner-OSX-4.5.3-Jun09,16.zip '''Mac OSX 10.6 or 10.7 in ZIP format''']] 
:[[http://protocasedesigner.com/RELEASE/protocaseDesigner-OSX-4.5.3-Jun09,16.tar '''Mac OSX 10.6 or 10.7 in TAR format''']] 
:[[https://www.protocasedesigner.com/RELEASE/protocaseDesigner-OSX-4.7.13.dmg '''Mac OSX 10.8+ in DMG format''']] 
:[[https://www.protocasedesigner.com/RELEASE/protocaseDesigner-x64-4.7.13.deb '''Linux Debian x64''']] 
:[[https://www.protocasedesigner.com/RELEASE/protocaseDesigner-linux-amd64-4.7.13.tar.gz '''Linux amd64''']] 

==Fixes released in Version 4.7==

===Fixes released in March 2019===
Version 4.7.13 fixed the following issues
* Updated Design checks and messages
* Missing flanges from Ushape base mounts in certain configurations
* Grid not aligning to the face
* Various other minor bug fixes

===Fixes released in December 2018===
Version 4.7.12.3.1 fixed the following issues
* Issue with exporting PDA files to IGES format
* Issue with adding fasteners to custom cutouts in the Cutout Library

===Fixes released in December 2018===
Version 4.7.12.3 fixed the following issues:
* Nested Brackets could be flipped on reload
* Removed refresh delay that was occurring when properties are changed in the right-hand panel
* Zoom tool was not centering on the selected area of the face
* Cleaned up behaviour of some warning dialogs that were showing multiple times

===Fixes released in November 2018===
Version 4.7.12.2.1 fixed the following:
*Fixed a number format issue caused when users had different language settings

==Archival Beta Release Notes==
* [[Fixes released in Version 4.6|Fixes released for Version 4.6]]
* [[Fixes released in Version 4.5.X|Fixes released for Version 4.5.X]]
* [[Fixes released in Version 4.4.9|Fixes released for Version 4.4.9]]

Knowledgebase - Software Fixes Released

2019-02-20T21:46:28Z

Mrodden: Updated for 4.7.12.3.1 release

__NOTOC__
Fixes are documented on this page as they are released in Beta versions after the current General Release, which is Version 4.7. Links to fixes in previous versions are at the bottom of this page. 

==Links to the latest release==
The latest beta version released is '''Protocase Designer Version 4.7.12.3.1''', except for Mac 10.6 and 10.7 (which still uses the Jun09 version). 

To begin the download, click the appropriate link below. For installation instructions, please see [[Quick Start#Installing Designer|Installing Designer]]. 
:[[https://www.protocasedesigner.com/RELEASE/protocaseDesigner-4.7.12.3.1.exe '''Windows''']] 
:[[http://protocasedesigner.com/RELEASE/protocaseDesigner-OSX-4.5.3-Jun09,16.zip '''Mac OSX 10.6 or 10.7 in ZIP format''']] 
:[[http://protocasedesigner.com/RELEASE/protocaseDesigner-OSX-4.5.3-Jun09,16.tar '''Mac OSX 10.6 or 10.7 in TAR format''']] 
:[[https://www.protocasedesigner.com/RELEASE/protocaseDesigner-OSX-4.7.12.3.1.dmg '''Mac OSX 10.8+ in DMG format''']] 
:[[https://www.protocasedesigner.com/RELEASE/protocaseDesigner-x64-4.7.12.3.1.deb '''Linux Debian x64''']] 
:[[https://www.protocasedesigner.com/RELEASE/protocaseDesigner-linux-amd64-4.7.12.3.1.tar.gz '''Linux amd64''']] 

==Fixes released in Version 4.7==

===Fixes released in December 2018===
Version 4.7.12.3.1 fixed the following issues
* Issue with exporting PDA files to IGES format
* Issue with adding fasteners to custom cutouts in the Cutout Library

===Fixes released in December 2018===
Version 4.7.12.3 fixed the following issues:
* Nested Brackets could be flipped on reload
* Removed refresh delay that was occurring when properties are changed in the right-hand panel
* Zoom tool was not centering on the selected area of the face
* Cleaned up behaviour of some warning dialogs that were showing multiple times

===Fixes released in November 2018===
Version 4.7.12.2.1 fixed the following:
*Fixed a number format issue caused when users had different language settings

==Archival Beta Release Notes==
* [[Fixes released in Version 4.6|Fixes released for Version 4.6]]
* [[Fixes released in Version 4.5.X|Fixes released for Version 4.5.X]]
* [[Fixes released in Version 4.4.9|Fixes released for Version 4.4.9]]

Knowledgebase - Known Issues

2018-12-27T18:36:26Z

Mrodden: /* Issue when registering outside Canada \ US */

__NOTOC__
The following issues might be encountered in the latest release.

===Issue when registering outside Canada \ US===
Designer currently only has validation for Canadian and US postal codes. If you are outside of these countries you may get a warning that your postal code is invalid. This will be corrected in the next version of Designer. For now, if you select a different country, and change back to your country, the postal code field will be disabled and no warning will be presented.

===Designer 4.7 not compatible with OpenJDK included in Ubuntu 18.04===
Designer will not launch with the current version of OpenJDK. We suggest using the Oracle JDK with Designer.

===Default Ubuntu 18.04 Driver issue===
There is an issue in JOGL that prevents the loading of Designer 4.7 on Ubuntu 18.04 with the default Nouveau graphics drivers. You may need to use the drivers supplied by your graphics card manufacturer to use Designer.

===Maximum Pocket Depth===
In the new version of Designer, we have introduced the ability to add pockets. As a general rule, the maximum depth of a pocket for a given metal thickness is the (metal thickness - 0.06" (0.1524cm)).

===Min Pocket Radius===
There are limitations as to the pocket corner radius we can cut with certain tools. The following table outlines the min corner radius for a given depth of pocket.
{| class="wikitable"
|+Pockets in Steel Enclosures (CNC Milling)
|-
|Depth Of Pocket||Min Corner Radius
|-
|Up to 0.47"||0.016"
|-
|Up to 0.95"||0.063"
|-
|Up to 1.875"||0.125"
|-
|Up to 5.5"||0.5"
|}

{| class="wikitable"
|+Pockets in Non-Steel Enclosures(Router)
|-
|Depth Of Pocket||Min Corner Radius
|-
|Up to 0.13"||0.022"
|-
|Up to 0.188"||0.032"
|-
|Up to 0.26"||0.063"
|-
|Up to 0.5"||0.094"
|-
|Up to 0.626"||0.125"
|-
|Up to 1.0"||0.188"
|}

===Importing large SVG files===
If importing a large SVG file, Designer may appear to freeze. Please be patient and give Designer time to process the file. We are working to add a status screen to provide better feedback when importing large files.

===Issue when changing your home directory===
In the latest version of Designer, there is an issue when changing your home directory to a root directory. (d:\, for example). This may cause Designer to freeze. Creating a directory off of the root and setting that to your home directory is the current workaround for that. This will be resolved in the next release of Designer.

===Registration issue when registering for the first time===
In the latest version of Designer, there is an issue that prevents registration information to be sent to our servers the first time you attempt to register. In this case you will not receive the confirmation email to activate your registration. We have a solution for this and it will be in the next release of Designer. If you experience this, please try registering once more, and if you still have trouble, please contact us at info@protocase.com.

===Invalid Design Check on 5-sided Enclosures===
In the latest version of Designer, there may be a design check thrown indicating a graphic can't be placed on the front or rear face of 5-sided enclosures. This is due to Designer incorrectly detecting the presence of wall mounts. This will be corrected in the next version of Designer. Until that version is released, please work with your Account Manager or email us at info@protocase.com to order or quote these enclosures.

===Running Designer on Linux with MESA===
While running Designer on a Linux virtual machine with the latest version of MESA, we encountered a glXCreatePbuffer error.
This is due to an issue in the graphics library used in Designer. Until this is resolved, we do not recommend running Designer with this combination of software.

===Cover on 5-sided enclosure may appear shifted on reload===
In version 4.6.16, if seam weld is selected on a 5-sided enclosure with a one piece base, the cover may appear shifted from its origin when reloaded. This may cause confusion when trying to align objects on the cover.
This will be corrected in version 4.7.

===Consolet templates may cause Design Check issues===
In version 4.6.16, when designing a consolet enclosure, the bottom screws may cause design check errors, even with default options. This will be resolved in the next version of Designer, but for now setting the base thickness greater then 0.060" (1.52mm) should avoid this issue. If you have trouble with this, please contact your account manager or email us at info@protocase.com.

===Unable to change Silkscreen Colors Issue===
In version 4.6.15, there is an issue that prevents users from changing the color of text after it is placed. Please download the latest version of Designer to resolve this issue.

===Graphics Hardware warning===
In version 4.6.14 there could be an issue that causes Designer to incorrectly detect that your graphics capabilities do not meet requirements. This has been fixed in 4.6.15. Please download the newest version of Designer to resolve this issue.

===IGES Export===
We have been seeing an issue where a Protocase Designer file exported as an IGES file is unable to be imported into SolidWorks 2018. 
This has now been resolved in the latest Solidworks update (Service Pack 1). Note, the '''Enable 3D Interconnect''' setting must be enabled. This can be found under ''Tools->Options->Import->General''

===Connection Issues when quoting / ordering===

Connection issues have been resolved in the 4.6.13 release, but if you encounter
an issue, please refer to the FAQ entry - [[FAQ#Why_do_I_get_an_error_when_trying_to_register_in_Protocase_Designer.3F|'''Error when trying to register in Protocase Designer''']]

===Line on 3D Editor===
This has been corrected in 4.6.13, but if you see this,
you can send your design to designersupport@protocase.com and we will remove it for you.

===Windows 10===
There was an issue in Windows 10 Tablet Mode that would cause the Protocase Designer Menu Bar to be hidden. This has been resolved in the latest Windows 10 automatic update.

===Image Load Error for .JPG files===
Some .JPG files do not import with the Java tools used for Protocase Designer. If you receive an error message ("Unable to load image...") when attempting to place a .JPG file on a face, we recommend that you convert the .JPG to a bitmap format, such as .PNG. If for any reason you cannot save the .JPG as a bitmap, one program that works very well for converting images is [http://www.imagemagick.org '''ImageMagick'''], which is free and runs with Unix, Mac OS X, iOS, and Windows.

===Offset Grid===
If you enter an '''Offset Width''' and/or '''Height''' to the '''Grid Size''' and then use '''Snap to Grid''', objects do not snap to the correct coordinates.

===Warning for grained finishes===
When part dimensions are too small for a grained finish, Designer issues a warning that you cannot use grained finish on galvanneal, even when the part is not galvanneal. Ignore the warning, but ensure the minimum dimension for a grained finish is 3” x 5”.

===Computer enclosure templates===
The computer enclosure templates allow you to specify dimensions that are below the minimum sizes required to accommodate the cutouts or PEM layouts.

===Copying/pasting text boxes and grouped cutouts===
Copying/pasting a text box does not retain the rotation of the box, and copying/pasting a group of cutouts mirrors the parts.

===Computer enclosure welding===
In the ATX and Mini-ITX templates, both the '''Has Seam Welds''' and '''Has Tack Welds''' options can be selected. If both are selected, Protocase will perform only the seam welds.

===5-sided enclosure welding===
Designs using the 5-sided enclosure template do not include plug welding in the quote.

===Importing graphics templates===
When using the '''Import graphics template''' command, Designer displays silkscreen-related prompts even when the face (or default) is set to Direct Digital printing.

===Loading times===
On standard machines, complex templates (such as a 3-Piece Rackmount, Recessed Consolet, or Tiered Consolet) could take a little extra time to load, as could complex PDAs when first loaded after installing a Designer upgrade. Each release includes incremental improvements to these loading times.

===Trimming ellipses and circles===
Ellipses and circles will not intersect in the Trim mode with elliptical arcs or other ellipses. For example, if you draw an ellipse and then place a different shape on top of it, such as a rectangle or circle, there is no problem. But if you add an elliptical arc or another ellipse across the existing one, the objects cannot be trimmed or merged.

===Mirror Y===
When you click '''Mirror Y''' for an object (including text), the object does not stay in the exact same place, and you can get a Boundary Warning even if it is nowhere near a boundary. Until this is fixed, simply accept the placement, then move it back where you wanted.

===L-shape and rackmount enclosures===
L-shape and rackmount enclosure designs created before January 2013, when loaded into the current Designer version, might have offset cutouts. If you encounter this problem, please email the design file to designersupport@protocase.com stating the problem, and we will manually convert the file for you at no charge.

===Loading personal cutouts===
Cutout Library Manager > Create Sub Assembly: When loading an item you have created, it is not yet displayed in the 3D View.

===Placing a PEM===
When placing a PEM, if you click any tool, the items are placed and shown in the 3D View exactly ''as if'' you had clicked the '''Accept & Close''' button, but those items are not accepted, quoted or saved.

'''See Also:'''
* [[Knowledgebase_-_Planned_Enhancements | Planned Enhancements]]
*[[Knowledgebase_-_Software_Fixes_Released | Software Fixes Released]]

Knowledgebase - Known Issues

2018-12-27T18:35:30Z

Mrodden: /* Designer 4.7 not compatible with OpenJDK included in Ubuntu 18.04 */

__NOTOC__
The following issues might be encountered in the latest release.

===Issue when registering outside Canada \ US===
Designer currently only has validation for Canadian and US postal codes. If you are outside of these countries you may get a warning that your postal code is invalid. This will be corrected in the next version of Designer. For now, if you change the country selection, and back to your country, the postal code field will be disabled and no warning will be presented.

===Designer 4.7 not compatible with OpenJDK included in Ubuntu 18.04===
Designer will not launch with the current version of OpenJDK. We suggest using the Oracle JDK with Designer.

===Default Ubuntu 18.04 Driver issue===
There is an issue in JOGL that prevents the loading of Designer 4.7 on Ubuntu 18.04 with the default Nouveau graphics drivers. You may need to use the drivers supplied by your graphics card manufacturer to use Designer.

===Maximum Pocket Depth===
In the new version of Designer, we have introduced the ability to add pockets. As a general rule, the maximum depth of a pocket for a given metal thickness is the (metal thickness - 0.06" (0.1524cm)).

===Min Pocket Radius===
There are limitations as to the pocket corner radius we can cut with certain tools. The following table outlines the min corner radius for a given depth of pocket.
{| class="wikitable"
|+Pockets in Steel Enclosures (CNC Milling)
|-
|Depth Of Pocket||Min Corner Radius
|-
|Up to 0.47"||0.016"
|-
|Up to 0.95"||0.063"
|-
|Up to 1.875"||0.125"
|-
|Up to 5.5"||0.5"
|}

{| class="wikitable"
|+Pockets in Non-Steel Enclosures(Router)
|-
|Depth Of Pocket||Min Corner Radius
|-
|Up to 0.13"||0.022"
|-
|Up to 0.188"||0.032"
|-
|Up to 0.26"||0.063"
|-
|Up to 0.5"||0.094"
|-
|Up to 0.626"||0.125"
|-
|Up to 1.0"||0.188"
|}

===Importing large SVG files===
If importing a large SVG file, Designer may appear to freeze. Please be patient and give Designer time to process the file. We are working to add a status screen to provide better feedback when importing large files.

===Issue when changing your home directory===
In the latest version of Designer, there is an issue when changing your home directory to a root directory. (d:\, for example). This may cause Designer to freeze. Creating a directory off of the root and setting that to your home directory is the current workaround for that. This will be resolved in the next release of Designer.

===Registration issue when registering for the first time===
In the latest version of Designer, there is an issue that prevents registration information to be sent to our servers the first time you attempt to register. In this case you will not receive the confirmation email to activate your registration. We have a solution for this and it will be in the next release of Designer. If you experience this, please try registering once more, and if you still have trouble, please contact us at info@protocase.com.

===Invalid Design Check on 5-sided Enclosures===
In the latest version of Designer, there may be a design check thrown indicating a graphic can't be placed on the front or rear face of 5-sided enclosures. This is due to Designer incorrectly detecting the presence of wall mounts. This will be corrected in the next version of Designer. Until that version is released, please work with your Account Manager or email us at info@protocase.com to order or quote these enclosures.

===Running Designer on Linux with MESA===
While running Designer on a Linux virtual machine with the latest version of MESA, we encountered a glXCreatePbuffer error.
This is due to an issue in the graphics library used in Designer. Until this is resolved, we do not recommend running Designer with this combination of software.

===Cover on 5-sided enclosure may appear shifted on reload===
In version 4.6.16, if seam weld is selected on a 5-sided enclosure with a one piece base, the cover may appear shifted from its origin when reloaded. This may cause confusion when trying to align objects on the cover.
This will be corrected in version 4.7.

===Consolet templates may cause Design Check issues===
In version 4.6.16, when designing a consolet enclosure, the bottom screws may cause design check errors, even with default options. This will be resolved in the next version of Designer, but for now setting the base thickness greater then 0.060" (1.52mm) should avoid this issue. If you have trouble with this, please contact your account manager or email us at info@protocase.com.

===Unable to change Silkscreen Colors Issue===
In version 4.6.15, there is an issue that prevents users from changing the color of text after it is placed. Please download the latest version of Designer to resolve this issue.

===Graphics Hardware warning===
In version 4.6.14 there could be an issue that causes Designer to incorrectly detect that your graphics capabilities do not meet requirements. This has been fixed in 4.6.15. Please download the newest version of Designer to resolve this issue.

===IGES Export===
We have been seeing an issue where a Protocase Designer file exported as an IGES file is unable to be imported into SolidWorks 2018. 
This has now been resolved in the latest Solidworks update (Service Pack 1). Note, the '''Enable 3D Interconnect''' setting must be enabled. This can be found under ''Tools->Options->Import->General''

===Connection Issues when quoting / ordering===

Connection issues have been resolved in the 4.6.13 release, but if you encounter
an issue, please refer to the FAQ entry - [[FAQ#Why_do_I_get_an_error_when_trying_to_register_in_Protocase_Designer.3F|'''Error when trying to register in Protocase Designer''']]

===Line on 3D Editor===
This has been corrected in 4.6.13, but if you see this,
you can send your design to designersupport@protocase.com and we will remove it for you.

===Windows 10===
There was an issue in Windows 10 Tablet Mode that would cause the Protocase Designer Menu Bar to be hidden. This has been resolved in the latest Windows 10 automatic update.

===Image Load Error for .JPG files===
Some .JPG files do not import with the Java tools used for Protocase Designer. If you receive an error message ("Unable to load image...") when attempting to place a .JPG file on a face, we recommend that you convert the .JPG to a bitmap format, such as .PNG. If for any reason you cannot save the .JPG as a bitmap, one program that works very well for converting images is [http://www.imagemagick.org '''ImageMagick'''], which is free and runs with Unix, Mac OS X, iOS, and Windows.

===Offset Grid===
If you enter an '''Offset Width''' and/or '''Height''' to the '''Grid Size''' and then use '''Snap to Grid''', objects do not snap to the correct coordinates.

===Warning for grained finishes===
When part dimensions are too small for a grained finish, Designer issues a warning that you cannot use grained finish on galvanneal, even when the part is not galvanneal. Ignore the warning, but ensure the minimum dimension for a grained finish is 3” x 5”.

===Computer enclosure templates===
The computer enclosure templates allow you to specify dimensions that are below the minimum sizes required to accommodate the cutouts or PEM layouts.

===Copying/pasting text boxes and grouped cutouts===
Copying/pasting a text box does not retain the rotation of the box, and copying/pasting a group of cutouts mirrors the parts.

===Computer enclosure welding===
In the ATX and Mini-ITX templates, both the '''Has Seam Welds''' and '''Has Tack Welds''' options can be selected. If both are selected, Protocase will perform only the seam welds.

===5-sided enclosure welding===
Designs using the 5-sided enclosure template do not include plug welding in the quote.

===Importing graphics templates===
When using the '''Import graphics template''' command, Designer displays silkscreen-related prompts even when the face (or default) is set to Direct Digital printing.

===Loading times===
On standard machines, complex templates (such as a 3-Piece Rackmount, Recessed Consolet, or Tiered Consolet) could take a little extra time to load, as could complex PDAs when first loaded after installing a Designer upgrade. Each release includes incremental improvements to these loading times.

===Trimming ellipses and circles===
Ellipses and circles will not intersect in the Trim mode with elliptical arcs or other ellipses. For example, if you draw an ellipse and then place a different shape on top of it, such as a rectangle or circle, there is no problem. But if you add an elliptical arc or another ellipse across the existing one, the objects cannot be trimmed or merged.

===Mirror Y===
When you click '''Mirror Y''' for an object (including text), the object does not stay in the exact same place, and you can get a Boundary Warning even if it is nowhere near a boundary. Until this is fixed, simply accept the placement, then move it back where you wanted.

===L-shape and rackmount enclosures===
L-shape and rackmount enclosure designs created before January 2013, when loaded into the current Designer version, might have offset cutouts. If you encounter this problem, please email the design file to designersupport@protocase.com stating the problem, and we will manually convert the file for you at no charge.

===Loading personal cutouts===
Cutout Library Manager > Create Sub Assembly: When loading an item you have created, it is not yet displayed in the 3D View.

===Placing a PEM===
When placing a PEM, if you click any tool, the items are placed and shown in the 3D View exactly ''as if'' you had clicked the '''Accept & Close''' button, but those items are not accepted, quoted or saved.

'''See Also:'''
* [[Knowledgebase_-_Planned_Enhancements | Planned Enhancements]]
*[[Knowledgebase_-_Software_Fixes_Released | Software Fixes Released]]